Compare Talkdesk vs NewVoiceMedia

Talkdesk 2439 Contact Center Management	NewVoiceMedia 0 Contact Center Management
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Crozscore 89% what is this? User Happiness: 89% Press Buzz: 50% User Trend: interest falling
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About Talkdesk Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.	About NewVoiceMedia The platform that is developed by NewVoiceMedia is a cloud-based communication software that empowers sales professionals to make and receive phone calls from Salesforce or Desk.com. This is a unified communication platform that possesses all features of a fully functional call center. When it comes to information security, NewVoiceMedia offers complete protection of sensitive data, as it is the only cloud contact center provider that is ISO27001 certified and has Level 1 PCI DSS compliance. The main purpose of this solution is to keep existing and gain new customers by providing them exceptional customer experience, which is particularly useful for SMEs and startups. NewVoiceMedia's platform integrates with Salesforce Service Cloud®, adding valuable Salesforce data to improve the performance of sales and service representatives. Customer-related calls, emails, and social media posts are being prioritized and forwarded to the agent that can process them with most accuracy and efficiency.
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary No key features associated with this application.	Summary No key features associated with this application.

FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? Support: FAQs, Online Support, Phone Support, Video Tutorials, and Online Guides. Does this service offer an API? Yes, it offers an API. Does this service offer multi-user capability (e.g. teams)? No. Who are the main user groups of this service? The main users of NewVoiceMedia are SMEs, startups, and agencies. What is this service generally used for? This service is generally used as Salesforce-integrated cloud contact center. What platforms does this service support? This is a cloud-based service. Does this service integrate with any other apps? NewVoiceMedia integrates with Salesforce and Desk.com. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with Salesforce Sales Cloud.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 7.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 23.2k
Other Who uses Talkdesk Startups SMEs Agencies Enterprises Languages: English Regional Restrictions: No restrictions.	Other Who uses NewVoiceMedia Startups SMEs Agencies Desktop Platforms: Web App Languages: English, French, German Regional Restrictions: No restrictions.