Compare ProProfs Knowledge Base vs Nimbus Note

About ProProfs Knowledge Base

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.

Benefits:

Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.

About Nimbus Note

A note-taking app and organizer that helps you manage all your information in one place. Super-documents for establishing a convenient working environment with any type of content, embeds, and files. Scan the desired documents, add to-do lists, and structure your life properly with the unlimited number of workspaces. Access your files and documents on any device - even offline.

Make Nimbus Note part of your brand. Let your team and customers access it through your domain.
- Access from your domain (e.g., notes.your-domain.com or wiki.your-company.com)"
- Branding for sign-in pages and public links
- Make public links index by search engines (optional)

Features

• API
• Chat
• Contact Management
• Contact Sharing
• Data Export
• Data Import
• Document Comparison
• Email Integration
• External Integrations
• File Sharing
• File Transfer
• History/Version Control
• Multi-User
• Notifications
• Project Management

Features

• API
• Chat
• Contact Management
• Contact Sharing
• Data Export
• Data Import
• Document Comparison
• Email Integration
• External Integrations
• File Sharing
• File Transfer
• History/Version Control
• Multi-User
• Notifications
• Project Management

Summary

No key features associated with this application.

Summary

• All-new note editor

• Groups, workspaces, folders, and subfolders

• Public links to share notes, documents, images, and videos

• Various collaboration features

• Document search and image recognition (OCR)

• Set colors to folders and notes

• Reminders

• Send emails to Nimbus Note

• Screenshot and screencast tools

Pricing

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.

Does this service offer multi-user capability (e.g. teams)?

• Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.

Does this service offer an API?

• Yes, the tool provides API integration.

What is this service generally used for?

• It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.

What platforms does this service support?

• It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.

Does this service integrate with any other apps?

• The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.

Who are the main user groups of this service?

• Small companies, as well as large enterprises, can use this service.

Does this service offer guides, tutorials and or customer support?

• It provides a comprehensive help center with how-to guides and tutorials for customer support.

FAQs

Does this service integrate with any other apps?

• Use embed to integrate with other services right into your note.

What platforms does this service support?

• iOS, Android, Web, Windows, Mac

Who are the main user groups of this service?

• Customer support
  Development / Engineering
  Education Students
  Education Teaching
  HR & Recruiting
  Knowledge Repository / Wiki
  Marketing
  Sales
  Organized team space
  Project Management & Operations
  Personal use
  Product Development
  Research and Brainstorm
  Business
  Team management / Remote Teams

Does this service offer guides, tutorials and or customer support?

• Excellent client support that really cares.

Does this service offer multi-user capability (e.g. teams)?

• Business and enterprise versions are created for teams up to 55+ members.

What is this service generally used for?

• Transform information chaos from multiple sources into an organized workplace. Empower yourself or your team to get things done faster with less iterations, and fewer meetings.

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android