Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
About VICIdial
VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.
VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.
VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.
About ReadyMode
ReadyMode is the only enterprise dialer! We offer a cloud-based, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost.
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Features
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Summary
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Summary
Predictive dialer
Inbound, Outbound blended call handling
Inbound email
Customer website live chat
Call recording
Web-based
Several integration options including APIs
Summary
Optimize your call center with the best sales technology possible.
Ideal for contact centers, telemarketers and appointment setters to improve outbound sales.
Increase telemarketing sales with predictive dialing by up to 300% over one-to-one dialing.
Benefit from live, in-house technical support at no extra cost.
Consolidate analytics, omnichannel routing, and workforce optimization to unify your customer experience.
ReadyMode is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required.
ReadyMode's built-in CRM seamlessly integrates with your dialing activity to better manage your leads and customers.
ReadyMode is the only major dialer provider with a live, interactive map of your sales floor.
Pricing
Hosted Service
$400.00
1 server(s) / month
Included in plan:
dedicated hardware
1 hour per month included support
Paid Support
$200.00
per hour
Included in plan:
24/7 service
From the creators of VICIdial
Pricing
Month-to-Month
Per User, Per Month
Included in plan:
Inbound/Outbound Dialing
Unlimited Data Storage
Call Recordings
Built-in CRM
Appointment Setting
Live, In-House Technical Support
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service integrate with any other apps?
Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Does this service offer guides, tutorials and or customer support?
This service is used as a Contact Center Management software.
Who are the main user groups of this service?
Main users of Five9 are call centers in SMEs and large enterprises.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications.
Does this service offer an API?
Yes, it offers API.
What platforms does this service support?
This is a web-based software.
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes, VICIdial allows for up to thousands of users on the system.
Does this service offer an API?
Yes, VICIdial offers both APIs and HTTP Push agent events.
What are some applications this service is commonly used in tandem with?
CRM solutions are commonly used with VICIdial.
What platforms does this service support?
VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.
What is this service generally used for?
Companies requiring a contact center solution.
Does this service offer guides, tutorials and or customer support?
There are many guides and tutorials available, and we also offer customer support.
Does this service integrate with any other apps?
Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.
Who are the main user groups of this service?
Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.
You can use on your own hardware or host in our private VICIhost cloud service.
FAQs
Does this service offer an API?
ReadyMode's API capabilities allow for custom integrations and product features for any need.
Does this service offer multi-user capability (e.g. teams)?
Yes, both administrative and user accounts for multiple agents are available.
Does this service offer guides, tutorials and or customer support?
Yes, complimentary training is provided during the onboarding process and all clients retain access to live, in-house technical support at no extra cost.
Does this service integrate with any other apps?
Adobe Sign, Amazon Web Services, Authorize.Net, ClickSend, Contact Center Compliance, Dropbox, Google Calendar, Google Maps, Gmail, Limelight Networks, Moneris Solutions, Stripe, Trulia, TrustedTPV and VoiceLog.