Compare Five9 vs VICIdial vs PieSync

Five9 418 Contact Center Management	VICIdial 31 Contact Center Management	PieSync 4 Contact Center Management
View Listing	View Listing	View Listing
Crozscore 86% what is this? User Happiness: 81% Press Buzz: 50% User Trend: interest rising	Crozscore 84% what is this? User Happiness: 80% Press Buzz: 43% User Trend: no significant changes	Crozscore 84% what is this? User Happiness: 100% Press Buzz: 46% User Trend: interest falling
view 4 more	view 2 more	view 2 more
About Five9 Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms. The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center. Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics. Five9 is able to integrate with hundreds of third-party applications.	About VICIdial VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone. VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well. VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.	About PieSync PieSync takes care of syncing your contacts between your favorite cloud apps two-way and in real-time, so you can focus on building your business. Empower your SaaS Stack with tailor-made bridges between cloud-based apps. How do you position yourself against your competitors? PieSync offers a bi-directional contact sync. Most products on the market offer a one-way push of data into a second app, often just one-time, and only from the moment the sync is setup. PieSync keeps both cloud apps up to date with the latest contact information by automatically syncing contacts every five minutes and combines this with a sophisticated rule engine. It also syncs historical data too. Main benefits of having your contacts in bi-directional sync between cloud applications: Save time spent on data entry No more import/export of your contacts Share contacts with your team Have all your contacts available on your smartphone Avoid manual errors Set it and forget it (it takes about 5 min to set up your sync(s)) Our supported apps include: Smartphone: * Google Contacts, iCloud, Contacts+, Outlook 365, Sansan CRMs: * 1CRM, Act! 365, Act! Premium Cloud, Actionstep, Acumatica CRM, Agendor CRM, Agile CRM, AllClients, amoCRM, Apto, Apptivo, Base CRM, Batchbook, bexio, BigContacts, Bitrix24, Brivity CRM, Bullhorn, Capsule CRM, Chime CRM, Close, CompanyHub, ConnectWise Manage, ConvergeHub, Copper (Formerly ProsperWorks), Daylite, EngageBay, EfficyCRM, EspoCRM, Freshsalesk, GreenRope, Highrise, HubspotCRM, Infusionsoft by Keap, Insightly, Keap, LeadMaster, Less Annoying CRM, Livespace, Mailrelay, Membrain, Microsoft Dynamics 365, NetSuite CRM, Nimble, Nutshell, OnePage CRM, Odoo 10, Office 365 Outlook.com, Pipedrive, Pipelinedeals, Pipeliner CRM Cloud, Pipeliner Hybrid, Podio, Propeller CRM, Rex, Salesflare, Salesforce, Salesforce IQ, Salesmate, SalesSeek, Scoro, Sellf, SuiteCRM, Sugar CRM, Teamgram, Teamleader, TeamWave, Teamwork CRM, weclapp, Workbooks, Zoho CRM, Vtiger CRM Marketing apps: * ActiveCampaign, ActiveDEMAND, ActiveTrail, Autopilot, AWeber, Benchmark, BombBomb, Campaign Monitor, Campaigner, ClickSend, Constant Contact, ConvertFox, ConvertKit, Delivra, Drip, Dotmailer, Dubb, Elastic Email, Emma, HelloDialog, Hub, Hubspot, IContact, Infusionsoft, LeadSquared, MailChimp, MailerLite, MailUp, Marketo, Mautic, Microsoft Exchange, Moosend, SendGrid, SendinBlue, Sendogo, Sharpspring, GetResponse, Ontraport, OutboundEngine, Pardot, Pinpointe, Robly, TractionNext, Unbounce, Wishpond Customer Support: * Clarabridge CX Social, Crisp, Desk, Groove, Freshdesk, Front, Help Scout, Intercom, Kustomer, Missive, Mojo Helpdesk, Re:amaze, Teamwork Desk, Zendesk, Zoho Desk Prospecting: * Apollo, Autoklose, Facten, FunnelFLARE, LionDesk, MyPhoner, NoCRM.io, Outreach, PersistIQ, Prospect.io, SalesLoft, Woodpecker VoIP: * Aircall, AT&T Office@Hand, BT Cloud Phone, Dialpad, Mojo Dialer, PhoneBurner, Phone.com, RingCentral, Sakari, TELUS Business Connect, Wildix Accounting apps: * Bill.com, Chargebee, ChargeOver, Debitoor, Easybill, FreeAgent, FreshBooks, FreshBooks Classic, Invoiced, Invoice Ninja, Microsoft Dynamics 365 Business Central, Quickbooks, FastBill, Recurly, Sage Live, Sage One, Square, Stripe, Quaderno, Wallee, Wave, Xero, Zoho Books, Zoho Invoice. Lead Generation: * 123FormBuilder, Facebook Leads, Listings-to-Leads, JotForm, Kyvio, Typeform, SurveyMonkey Real Estate: * Contactually, Dotloop, FollowUpBoss, Jungo, Pipedrive, Real Geeks, Wise Agent E-commerce: * BigCommerce, Magento, PrestaShop, Shopify, Shoplo, ShipStation, Vend, WooCommerce Management: * APROPLAN, ERPNext, Pike13, Planyo, Teamwork Projects Case Management: Clio, PracticePanther Data cleaning: DataValidation FinTech: * FinFolio Event planning: * Eventbrite, RegFox, Wild Apricot Fundraising: * Classy Contact Analytics: * Mixpanel Recruiting: * CATS, Greenhouse, JobAdder, Lever, Zoho Recruit Inventory: * Cin7, Current RMS, Tradegecko, Unleashed Web app builder: * Bubble.io
Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration	Features API Batch Permissions & Access Calendar Management Chat Contact Management Contact Sharing Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Lead Management Lead Scoring Marketing Automation Multi-User Notifications Scheduling Supplier Management Custom Data Forms Call Tracking Call Disposition Softphone Click-to-Dial SAP Integration
Summary CTI & Screen Pop Power Dialer IVR (Interactive Voice Response) Progressive Dialer ACD (Automatic Call Distributor) Preview Dialer Skills-Based Routing Web Callback Queue Callback Campaign & List Management	Summary Predictive dialer Inbound, Outbound blended call handling Inbound email Customer website live chat Call recording Web-based Several integration options including APIs	Summary Real Time Sync Easy to Setup Affordable 2-Way Sync Smart Match and Merge to Avoid Duplicates Historical Data
	Pricing Hosted Service $400.00 1 server(s) / month Included in plan: dedicated hardware 1 hour per month included support Paid Support $200.00 per hour Included in plan: 24/7 service From the creators of VICIdial	Pricing Starter $9.00 1 user(s) / month Included in plan: Sync Any App Real Time 2-Way Sync
FAQs Does this service offer multi-user capability (e.g. teams)? No. Does this service integrate with any other apps? Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support. What is this service generally used for? This service is used as a Contact Center Management software. Who are the main user groups of this service? Main users of Five9 are call centers in SMEs and large enterprises. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with CRM applications. Does this service offer an API? Yes, it offers API. What platforms does this service support? This is a web-based software.	FAQs Does this service offer multi-user capability (e.g. teams)? Yes, VICIdial allows for up to thousands of users on the system. Does this service offer an API? Yes, VICIdial offers both APIs and HTTP Push agent events. What are some applications this service is commonly used in tandem with? CRM solutions are commonly used with VICIdial. What platforms does this service support? VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux. What is this service generally used for? Companies requiring a contact center solution. Does this service offer guides, tutorials and or customer support? There are many guides and tutorials available, and we also offer customer support. Does this service integrate with any other apps? Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications. Who are the main user groups of this service? Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution. You can use on your own hardware or host in our private VICIhost cloud service.	FAQs What are some applications this service is commonly used in tandem with? CRMs you can sync with Google Contacts, iCloud or Outlook 365: 1CRM Act! Essentials Act! Premium Cloud AllClients amoCRM Apptivo Base CRM Batchbook bexio BigContacts Bitrix24 Capsule CRM Clio CompanyHub ConnectWise Manage EfficyCRM EspoCRM Facten Freshsales Highrise HubspotCRM Infusionsoft Insightly Less Annoying CRM Livespace Membrain Microsoft Dynamics 365 Nimble Nutshell noCRM.io OnePage CRM Odoo 10 Office 365 Outlook.com PersistIQ Pipedrive Pipelinedeals Pipeliner CRM Podio Propeller CRM ProsperWorks Salesflare Salesforce Salesforce IQ Salesmate SalesSeek Sellf Sugar CRM Teamleader weclapp Workbooks Zoho CRM Vtiger CRM Marketing apps: ActiveCampaign ActiveDEMAND Benchmark BombBomb Campaign Monitor ContactHub Constant Contact ConvertFox Drip Dotmailer Emma Hubspot Infusionsoft MailChimp MailerLite MailUp Marketo Microsoft Exchange SendGrid SendinBlue Sharpspring GetResponse Ontraport Pardot Robly TractionNext Wishpond Woodpecker Customer Support: Clarabridge CX Social Desk Groove Freshdesk Front Help Scout Intercom Kustomer Mojo Helpdesk Teamwork Desk Zendesk Telecom: Aircall EZ Texting Myphoner RingCentral Accounting apps: Chargebee Debitoor Easybill Freshbooks Quickbooks FastBill Recurly Sage Live Sage One Stripe Xero Zoho Books Zoho Invoice Lead apps: Prospect.io LeadMaster Real Estate: Contactually Dotloop FollowUpBoss Pipedrive E-commerce: Shopify Management: APROPLAN Outreach Teamwork Projects Contact Repository: FullContact Data cleaning: DataValidation FinTech: FinFolio What platforms does this service support? CRMs you can sync with Google Contacts, iCloud or Outlook 365: 1CRM Act! Essentials Act! Premium Cloud AllClients amoCRM Apptivo Base CRM Batchbook bexio BigContacts Bitrix24 Capsule CRM Clio CompanyHub ConnectWise Manage EfficyCRM EspoCRM Facten Freshsales Highrise HubspotCRM Infusionsoft Insightly Less Annoying CRM Livespace Membrain Microsoft Dynamics 365 Nimble Nutshell noCRM.io OnePage CRM Odoo 10 Office 365 Outlook.com PersistIQ Pipedrive Pipelinedeals Pipeliner CRM Podio Propeller CRM ProsperWorks Salesflare Salesforce Salesforce IQ Salesmate SalesSeek Sellf Sugar CRM Teamleader weclapp Workbooks Zoho CRM Vtiger CRM Marketing apps: ActiveCampaign ActiveDEMAND Benchmark BombBomb Campaign Monitor ContactHub Constant Contact ConvertFox Drip Dotmailer Emma Hubspot Infusionsoft MailChimp MailerLite MailUp Marketo Microsoft Exchange SendGrid SendinBlue Sharpspring GetResponse Ontraport Pardot Robly TractionNext Wishpond Woodpecker Customer Support: Clarabridge CX Social Desk Groove Freshdesk Front Help Scout Intercom Kustomer Mojo Helpdesk Teamwork Desk Zendesk Telecom: Aircall EZ Texting Myphoner RingCentral Accounting apps: Chargebee Debitoor Easybill Freshbooks Quickbooks FastBill Recurly Sage Live Sage One Stripe Xero Zoho Books Zoho Invoice Lead apps: Prospect.io LeadMaster Real Estate: Contactually Dotloop FollowUpBoss Pipedrive E-commerce: Shopify Management: APROPLAN Outreach Teamwork Projects Contact Repository: FullContact Data cleaning: DataValidation FinTech: FinFolio Does this service integrate with any other apps? CRMs you can sync with Google Contacts, iCloud or Outlook 365: 1CRM Act! Essentials Act! Premium Cloud AllClients amoCRM Apptivo Base CRM Batchbook bexio BigContacts Bitrix24 Capsule CRM Clio CompanyHub ConnectWise Manage EfficyCRM EspoCRM Facten Freshsales Highrise HubspotCRM Infusionsoft Insightly Less Annoying CRM Livespace Membrain Microsoft Dynamics 365 Nimble Nutshell noCRM.io OnePage CRM Odoo 10 Office 365 Outlook.com PersistIQ Pipedrive Pipelinedeals Pipeliner CRM Podio Propeller CRM ProsperWorks Salesflare Salesforce Salesforce IQ Salesmate SalesSeek Sellf Sugar CRM Teamleader weclapp Workbooks Zoho CRM Vtiger CRM Marketing apps: ActiveCampaign ActiveDEMAND Benchmark BombBomb Campaign Monitor ContactHub Constant Contact ConvertFox Drip Dotmailer Emma Hubspot Infusionsoft MailChimp MailerLite MailUp Marketo Microsoft Exchange SendGrid SendinBlue Sharpspring GetResponse Ontraport Pardot Robly TractionNext Wishpond Woodpecker Customer Support: Clarabridge CX Social Desk Groove Freshdesk Front Help Scout Intercom Kustomer Mojo Helpdesk Teamwork Desk Zendesk Telecom: Aircall EZ Texting Myphoner RingCentral Accounting apps: Chargebee Debitoor Easybill Freshbooks Quickbooks FastBill Recurly Sage Live Sage One Stripe Xero Zoho Books Zoho Invoice Lead apps: Prospect.io LeadMaster Real Estate: Contactually Dotloop FollowUpBoss Pipedrive E-commerce: Shopify Management: APROPLAN Outreach Teamwork Projects Contact Repository: FullContact Data cleaning: DataValidation FinTech: FinFolio What is this service generally used for? Real Time 2 Way Contact & Lead Syncing between over 120 different applications. Who are the main user groups of this service? Users of at least 2 Saas Apps that we offer Syncing. Does this service offer multi-user capability (e.g. teams)? Yes we offer multi-user capabilities. Does this service offer an API? No Does this service offer guides, tutorials and or customer support? Yes, we are happy to offer assistance with the setup, guides, tutorials, and customer support via chat, email, or by phone and screen share.
Vendor Information Founded: - Based in: San Ramon Employees: 501-1000 Likes: Followers: 14.3k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 24.2k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Five9 SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Languages: English, Spanish, German Regional Restrictions: No restrictions.	Other Who uses VICIdial Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: Android Languages: Danish, German, Italian, English, Spanish, Portuguese, Russian, Japanese, Chinese, Swedish, Dutch, Polish, Greek, Slovak, French Regional Restrictions: No restrictions.	Other Who uses PieSync Startups SMEs Agencies Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.