About Five9
Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
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About PieSync
PieSync takes care of syncing your contacts between your favorite cloud apps two-way and in real-time, so you can focus on building your business. Empower your SaaS Stack with tailor-made bridges between cloud-based apps.
How do you position yourself against your competitors?
PieSync offers a bi-directional contact sync. Most products on the market offer a one-way push of data into a second app, often just one-time, and only from the moment the sync is setup. PieSync keeps both cloud apps up to date with the latest contact information by automatically syncing contacts every five minutes and combines this with a sophisticated rule engine. It also syncs historical data too.
Main benefits of having your contacts in bi-directional sync between cloud applications:
- Save time spent on data entry
- No more import/export of your contacts
- Share contacts with your team
- Have all your contacts available on your smartphone
- Avoid manual errors
- Set it and forget it (it takes about 5 min to set up your sync(s))
Our supported apps include:
Smartphone:
* Google Contacts, iCloud, Contacts+, Outlook 365, Sansan
CRMs:
* 1CRM, Act! 365, Act! Premium Cloud, Actionstep, Acumatica CRM, Agendor CRM, Agile CRM, AllClients, amoCRM, Apto, Apptivo, Base CRM, Batchbook, bexio, BigContacts, Bitrix24, Brivity CRM, Bullhorn, Capsule CRM, Chime CRM, Close, CompanyHub, ConnectWise Manage, ConvergeHub, Copper (Formerly ProsperWorks), Daylite, EngageBay, EfficyCRM, EspoCRM, Freshsalesk, GreenRope, Highrise, HubspotCRM, Infusionsoft by Keap, Insightly, Keap, LeadMaster, Less Annoying CRM, Livespace, Mailrelay, Membrain, Microsoft Dynamics 365, NetSuite CRM, Nimble, Nutshell, OnePage CRM, Odoo 10, Office 365 Outlook.com, Pipedrive, Pipelinedeals, Pipeliner CRM Cloud, Pipeliner Hybrid, Podio, Propeller CRM, Rex, Salesflare, Salesforce, Salesforce IQ, Salesmate, SalesSeek, Scoro, Sellf, SuiteCRM, Sugar CRM, Teamgram, Teamleader, TeamWave, Teamwork CRM, weclapp, Workbooks, Zoho CRM, Vtiger CRM
Marketing apps:
* ActiveCampaign, ActiveDEMAND, ActiveTrail, Autopilot, AWeber, Benchmark, BombBomb, Campaign Monitor, Campaigner, ClickSend, Constant Contact, ConvertFox, ConvertKit, Delivra, Drip, Dotmailer, Dubb, Elastic Email, Emma, HelloDialog, Hub, Hubspot, IContact, Infusionsoft, LeadSquared, MailChimp, MailerLite, MailUp, Marketo, Mautic, Microsoft Exchange, Moosend, SendGrid, SendinBlue, Sendogo, Sharpspring, GetResponse, Ontraport, OutboundEngine, Pardot, Pinpointe, Robly, TractionNext, Unbounce, Wishpond
Customer Support:
* Clarabridge CX Social, Crisp, Desk, Groove, Freshdesk, Front, Help Scout, Intercom, Kustomer, Missive, Mojo Helpdesk, Re:amaze, Teamwork Desk, Zendesk, Zoho Desk
Prospecting:
* Apollo, Autoklose, Facten, FunnelFLARE, LionDesk, MyPhoner, NoCRM.io, Outreach, PersistIQ, Prospect.io, SalesLoft, Woodpecker
VoIP:
* Aircall, AT&T Office@Hand, BT Cloud Phone, Dialpad, Mojo Dialer, PhoneBurner, Phone.com, RingCentral, Sakari, TELUS Business Connect, Wildix
Accounting apps:
* Bill.com, Chargebee, ChargeOver, Debitoor, Easybill, FreeAgent, FreshBooks, FreshBooks Classic, Invoiced, Invoice Ninja, Microsoft Dynamics 365 Business Central, Quickbooks, FastBill, Recurly, Sage Live, Sage One, Square, Stripe, Quaderno, Wallee, Wave, Xero, Zoho Books, Zoho Invoice.
Lead Generation:
* 123FormBuilder, Facebook Leads, Listings-to-Leads, JotForm, Kyvio, Typeform, SurveyMonkey
Real Estate:
* Contactually, Dotloop, FollowUpBoss, Jungo, Pipedrive, Real Geeks, Wise Agent
E-commerce:
* BigCommerce, Magento, PrestaShop, Shopify, Shoplo, ShipStation, Vend, WooCommerce
Management:
* APROPLAN, ERPNext, Pike13, Planyo, Teamwork Projects
Case Management:
*Clio, PracticePanther
Data cleaning:
* DataValidation
FinTech:
* FinFolio
Event planning:
* Eventbrite, RegFox, Wild Apricot
Fundraising:
* Classy
Contact Analytics:
* Mixpanel
Recruiting:
* CATS, Greenhouse, JobAdder, Lever, Zoho Recruit
Inventory:
* Cin7, Current RMS, Tradegecko, Unleashed
Web app builder:
* Bubble.io
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About HGS Agent X
Despite having all the sophisticated CX tools, companies leave an estimated $402B on the table by failing to provide simple customer experiences. With the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology ensures agents have the support and insights they need to succeed.
HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by:
- increasing efficiencies by automating mundane agent tasks
- reducing agent task and talk time
- speeding up agent onboarding and self-learning
- providing agents with deeper customer insights to enrich customer interactions
- facilitating agent collaboration and idea generation
Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features.
Simplified Customer 360 View:
To improve the CX, brands worldwide are continuously enhancing their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to explain the same issue or grievance repeatedly across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. Smarter Knowledge Management:
In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectation—not only for top-notch CX but for problem solving. Regular trainings are an effective tool to ensure the agents are well prepared to handle all kinds of customer issues but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding, and distribution of business critical information among agents in real time. AI-Powered Agent Assist:
In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were simply looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and and solutions to the customers. Real-Time Customer Insights:
Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this type of meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. Reporting and Analytics:
With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX on a consistent basis. Along with AI-powered solutions, smarter knowledge share, and customer 360 view, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management.
Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.
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