Optimize and automate all your deliveries with Dispatch Science.
Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a customer self-serve web portal, pricing, route optimization, manual and automated dispatching, real-time tracking and ETA notifications, returns management, proof of delivery, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app.
Our API extends automations to 3rd party applications like accounting, eCommerce, and other 3rd party logistics platforms.
Our solution is used in all industries where deliveries are needed, such as courier and parcel delivery services, eCommerce and retail last mile deliveries, manufacturing distribution, 3PL's, restaurant, food, and beverage distribution, and hospital, medical and pharmaceutical deliveries.
Features
API
Budgeting
Calendar Management
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Inventory Tracking
Multi-User
Notifications
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Travel Management
Product Catalog
Shipping Management
Order management
SAP Integration
Route Optimization
Summary
Simple to use, handling everything from quoting to payment
Provides real-time tracking of customer orders on a branded web page.
Pushes real-time alerts, SMS text messages or emails with status updates.
Improves each customer touchpoint—from quoting to delivered orders all the way to invoicing and collections.
Empowers customers with a self-service portal, helping to reduce your customer-care costs and increase your margins.
Sends real-time notifications to driver devices about assigned jobs, changes in priorities and more.
Optimizes driver routes to increase daily deliveries and maximize earnings.
Provides features to collect signatures, proof of delivery, payments and to take photos if needed.
Assigns deliveries based on service level and vehicle requirements, as well as driver geographical position, availability and workload.
Takes advantage of reliability and scalability certifications such as AES-256 encryption, ISO 27001, HIPAA, FedRAMP, SOC 1, SOC 2 and many others.
Pricing
Basic Plan
$650.00
10 drivers included in base montlhy fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $35/m per extra driver.
Included in plan:
Order entry and order management
Zone, distance, or zipcode pricing and rating engine
Dispatch management
On-demand routing and optimization
Scheduled and recurring route management
Driver and contractor management
Tracking notifications with predictive ETAs
Chain of custody
Branded tracking pages
Customer Management (CRM)
Vehicle management
Standard invoicing
Dashboard with analytics
Sandbox environment
Driver app with daily optimized runs
Driver scheduling
Offline mode in driver app
Barcode scanning
Photo, signature or ID proof of delivery
Payment and tips in driver app
Driver can add extra fees or accessorials
Time and geofenced location warnings
Job documentation attachments in driver app
Driver compliance assurance
In-app mobile chat
Tap to call in driver app
Integrated 24/7 support portal
3 year data retention plan
Optional implemenation guidance
Optional accounting integration
Optional customer self-service web portal
Optional finance module for billing and accounting
Optional API integrations
Optional auto dispatch
Optional Last mile routing and optimization
SMS text messaging @ $0.04 per message
Growth Plan
$1,800.00
Monthly fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $25/m per extra driver.
Included in plan:
All the features included in the Basic Plan plus...
Accounting integration
Customer web portal
Customizable driver pickup and delivery actions, tasks, and procedures (workflows)
Finance module
Last mile routing and optimization
API
Auto-dispatch
7 year data retention plan
SMS text messaging @ $0.03 per message
Optional developer toolkit
Optional advanced security
Optional personalization toolkit (white label)
Optional distribution and logistics solution pack
Enterprise Plan
$4,900.00
Monthly fee. Features UNLIMITED routes, stops, users, dispatchers, and orders. $25/m per extra driver.
Included in plan:
All the features included in the Growth Plan plus...
10 year data retention plan
Developer toolkit
Advanced security
Personalisation toolkit (white label)
Distribution and logistics solution pack
SMS text messaging @ $0.025 per message
FAQs
What platforms does this service support?
Dispatch Science is a native cloud web app that runs on any modern browser. Native iOS/Android driver app also included.
Does this service offer an API?
Dispatch Science comes with a complete API toolkit that allows customers to create, get, update and cancel orders. It includes webhooks and subscriptions to get updates from the Dispatch Science without having to pool the service.
Does this service offer multi-user capability (e.g. teams)?
The service and pricing includes unlimited users.
Does this service integrate with any other apps?
Dispatch Science is delivered with a complete API toolkit and can easily integrate with most accounting and eCommerce platforms
What are some applications this service is commonly used in tandem with?
Dispatch Science is a complete delivery management platform. It is most frequently used in tandem with Fleet Management Systems, Financial Management Systems and ERP.
What is this service generally used for?
Dispatch Science is an end-to-end delivery management platform
Does this service offer guides, tutorials and or customer support?
Dispatch Science comes with a formal 3-level customer support program. Training is performed with any new customer implementation. A complete self-serve help portal is also available.
Who are the main user groups of this service?
Primary users of Dispatch Science are all last mile delivery companies, especially Shipping and Courier businesses.