The policy sets out the different ways in which Vendors are allowed to, and are obligated to, interact with the Website. It outlines the obligations and requirements of the Vendors, the website and website owners. By using the site as a Vendor, or providing personal or company information upon vendor registration, filling in a product submission form, or engaging with a Vendor service in any way, Vendors explicitly accept this Vendor Policy.
Requirements for new listings are simple, however we reserve the right to accept or decline to list services, which do or do not abide by the following requirements at our sole discretion:
1. The core product is a web-based software application that runs (at least partly) within a web browser.
2. The product fulfils a useful purpose, other than making its owners rich - no scams, or dodgy services!
3. The product is for business or creative use.
4. The product supports English as a language.
Please refer to our policy below for all further matters.
Crozdesk features Vendors that are or are not part of affiliate programs for which we may or may not receive a commission.
We maintain full discretion over whether or not to feature Vendors on our site free of charge or otherwise. If a fee is payable, then the fee will be negotiated on a case-by-case basis with the individual Vendor. We reserve the right to refuse any Vendors that submit their service to Crozdesk regardless of their applicability to our stated listing requirements.
The featured Vendors do not by their inclusion endorse the content and manner in which they are featured on our site, nor does Crozdesk Ltd.
When we feature Vendors on our site, their specific Listings may contain publicly available user-generated reviews for which Crozdesk Ltd is not responsible. Furthermore, we try to feature relevant and accurate information on all featured Listings and to follow any publicly available Vendor branding guidelines (including any publicity restrictions). We may call upon publicly available information owned by Vendors and/or other individuals licensed by them, to better promote the featured Vendors. However, if you are a Vendor and/or owner of information and you believe that our efforts do not satisfy your branding guidelines and/or copyright, please let us know via the contact page as soon as possible and we will take appropriate steps.
Paid promotional campaigns enable Vendors to further promote their Listings via direct Referrals and other marketing related benefits - subject to change. Vendors agree to pay Crozdesk Ltd on a Pay-per-click (PPC) basis on a prior-agreed individual cost per user click (“Referral”) basis within a prior-agreed timeframe.
Paid promotional campaigns are entirely optional for Vendors and do not constitute any legal commitment on the part of Crozdesk Ltd to verify Referral user details or guarantee any commercial benefit outlined in promotional literature, on the Website, or otherwise - explicit or implied. While Crozdesk aims to help its clients as best it can, we can not guarantee any other benefits than what is outlined in this Vendor Policy.
It is the Vendor’s responsibility to take any and all necessary steps and claim full responsibility for the security and experience of any Referral user, paid or otherwise, referred from the Crozdesk site. Furthermore, Crozdesk can not take any responsibility for the actions or losses of referred users.
Vendors are not committed to any minimum timeframe or budget other than the vendor portal [vendors.crozdesk.com] requirement. Vendors agree that the provision of monthly budgeting limits and self-service campaign management features within the vendor portal provides sufficient ability to terminate and manage their billing relationship with Crozdesk Ltd at any time and as a result, Crozdesk Ltd will not be held responsible for disputed amounts charged for verified Referrals.
Crozdesk reserves the right to restrict, extend or alter visibility of Referral buttons, features or listing positions on the Website at any time, at its sole discretion. If a Vendor has purchased a credit package at any time prior to the removal or change of a feature, which demonstrably impacts their ability to generate Referrals via the Crozdesk website, the Vendor may request a refund equaling the value of any pre-paid account Credit within a reasonable time-frame after an official request to cancel their account. Free or used credits can not be refunded outlined in this policy. This email request needs to outline a reasonable argument supporting their case. It is the Vendor’s responsibility to ensure that they are happy with the standard and quality of Referrals (implicitly or explicitly) provided via the Crozdesk website at any point in time.
Crozdesk reserves the right to feature Vendor information and run Referral campaigns on any Crozdesk or partner service, product or website. For the purposes of this policy, Referrals generally refer to a click by a user on the Crozdesk website, and/or on any partner website Crozdesk controls or features content on, on any links that refer the user to (a) Vendor defined landing page(s). Indicated Referral prices will be deducted from a Vendor’s pre-purchased Credit account balance, or billed retrospectively against their pre-defined payment method as set out above.
Crozdesk will try to to ensure that the majority of Referral clicks are generated by real human users instead of bots, but cannot guarantee that this will always be the case. If a Vendor notices that a bot generated referral lead to a deduction of credit or other form of payment charge, the Vendor can notify Crozdesk and an investigation will be performed. Should this reveal that the Vendor was correct Crozdesk will refund the deducted or billed credits in form of account credit (not cash or other forms of payment). Crozdesk reserves the right to add, remove or change features relating to this or any other platform component at its discretion.
Next to direct and retrospective billing, Vendors are able to purchase multiple packages of Crozdesk Credit which can be used as a payment source for paid promotional campaigns on a positive credit basis at the conversion of (1) Crozdesk Credit to one (1) US Dollar. Currency conversions are performed by the Vendor’s financial institution into US Dollars and Crozdesk Ltd holds no responsibility for conversion rates from different currencies.
Crozdesk Credit Referral conversion rate are preset within the vendor portal and subject to change at any time without notice.
Crozdesk Credit has no monetary exchange value and any additional credit or promotional / customer service incentives offered, are non-refundable.
Crozdesk Credit is only valid for twelve (12) months from the date of purchase (conversion) and acceptance of expired credit is at the sole discretion of Crozdesk.
Additional services based on Crozdesk Credit batch purchases offered at specific thresholds are subject to change without notice. Purchases are made on an individual basis and generally cannot be combined, except at the sole discretion of Crozdesk Ltd. Additional services offered as part of a Crozdesk Credit package are liable to change without notice and will generally be applied to the Vendor account within a period of thirty (30) days where possible.
Discounts on purchases of Credit packages and additional services are offered at Crozdesk’s sole discretion. Time limited promotional offers are only valid for the time indicated for each individual offer and cease being valid once removed from the Crozdesk website. Crozdesk has the right to refuse or resolve purchases upon learning about violations or for no reason whatsoever at its sole discretion.
Crozdesk Ltd reserves the right to change the specifics of any promotional package or remove any package from sale without notice and without replacement.
Vendors opting into Referral campaigns or any other promotional service agreements with Crozdesk Ltd agree to provide accurate and timely payment methods in-good working order within their account on the vendor portal in order to facilitate the billing for services rendered or to be rendered at any point in time. Vendors agree to pay Crozdesk Ltd for all Referrals accrued over an agreed upon period within five (5) working days of the end of the period and allow Crozdesk to charge their chosen payment method immediately or anytime after the period ends, unless otherwise agreed, if a payment method is supplied.
It is the Vendors’ responsibility to make sure that their supplied payment method is timely and in-good working order at any point in time. Crozdesk Ltd generally provides invoices within the Vendor portal after payment is received and email notifications of charges.
Any disputes for Referrals or payments must be raised within five (5) working days of payment by contacting Crozdesk Ltd via a suitable contact point on its website. Crozdesk Ltd will not be held responsible for any payment disputes brought forward beyond this time.
In the event that Crozdesk ceases to trade or undergoes liquidation any outstanding Vendor account credit will not be refunded.
Vendors can access services provided by Crozdesk Ltd that include, but are not limited to, generating Referrals, advertising banner placements, editorial content and marketing campaigns on the platform or any other services Crozdesk might be offering in the future. Credit will be deducted from an existing account balance on a per Listing basis, or charged on a monthly retrospective basis as laid out above. Additional services charged for either by account credit deduction or retrospective billing are in addition to any time bound limits set by the Vendor. Crozdesk holds the right to decide on the priority between account credit deduction and retrospective billing.
Crozdesk Ltd. will supply Vendors with self-management functionality to adjust their billing method, monthly credit limit, and purchase additional Credit packages to top-up their account balance. Vendors can generally update their monthly budget at any time, but budget adjustments may take some time to take effect and might only be applied for the next day after the update has been made (based on GMT+00:00:00) or after the last adjustment has been saved. The monthly available budget must not be lower than the minimum allowed by the Crozdesk system at any given time. Adjustments that decrease the monthly budget below the minimum allowed amount will automatically be increased to said limit. Crozdesk reserves the right to change the minimum allowed threshold at any time without notice and at Crozdesk’s sole discretion.
Daily budgets are soft guidelines only, and actual spend may vary and exceed the limit in some cases. Crozdesk will not be held liable for any claims resulting from exceeded or not reaching budget thresholds, unless monthly budgets have been consistently exceeding the maximum threshold over a thirty (30) day period.
Given the digital nature of items and services Crozdesk is offering and which the customer buys, Crozdesk generally does not offer refunds on credit unless required under United Kingdom consumer law or other relevant consumer protection laws. If a customer would like to request a refund or credit on a purchase, he should open a help request.
Crozdesk will assess refunds or credit requests on their merits, considering the digital nature of Crozdesk items and the type of item preview that was available before purchase.
Free Credits granted for bulk credit purchases or through any special offers are non-refundable and will be accepted in exchange for Referrals or other promotional services, only when no other credit is available to be redeemed for services offered by Crozdesk.
Regarding the condition of a refund there is no obligation to provide a refund or credit in situations like, but not limited to, the following:
If we decide to issue a monetary refund, this will be done by refunding to the same payment method used to make the purchase (you might incur fees from your financial institution, which we cannot refund). Crozdesk Ltd may, at its sole discretion, decide to refund credits which will be added to your account.
Prices and fees are inclusive of transactional taxes where relevant (like sales tax, VAT and GST), unless otherwise stated. This may include, but is not limited to, the following: (a) European Union VAT (if applicable) and (b) any other transactional taxes Crozdesk states on the site.
The Vendor is responsible for paying all other fees and taxes associated with his use of the Crozdesk platform wherever levied (including withholding tax, if applicable). Crozdesk may collect geographical location information to determine the Vendor’s location, which may be used for tax purposes (location information given to Crozdesk or collected by Crozdesk must be accurate for tax residency purposes. It is the Vendor’s responsibility to ensure correct identification of his location is possible).
Vendors who have opted to purchase a Credit package which promises an inclusion in Curated Lists as an additional benefit, and who have been approved by Crozdesk’s review team, will be added (in due time) to at least one of the lists classified as “Curated Lists” on the Website. These include, but aren’t limited to, lists classified under “App Toolkits” and/or “Watchlists” as visible in the sitemap on crozdesk.com. At the discretion of Crozdesk, services may or may not be removed from Curated Lists once a corresponding Credit package is used up. Vendors have no claim to be featured on Curated Lists unless otherwise agreed in writing. The number and name of Curated Lists and the placement of services on specific lists may be subject to change, at the sole discretion of Crozdesk Ltd. Crozdesk maintains the right to add, withdraw or change the name of these lists as it sees fit. Crozdesk Ltd cannot guarantee any predefined length or limit on any of these lists, and reserves the right to sort services at its discretion. Services will generally be featured in a Curated List within a week after being approved by Crozdesk’s review team. Service Providers may request to be added to a specific Curated List by sending an email to Crozdesk’s team, however the changing or reordering of lists is subject to Crozdesk Ltd’s discretion alone. We would like to emphasize at this point that Crozdesk Ltd cannot guarantee that an Product will be featured in any specific list or any specific position in a given Curated List.
Vendors who have purchased any of the packages and/or benefits relating to Banners as a premium benefit and have been approved by Crozdesk’s review team, will enjoy a banner on one of the sub-pages on the Crozdesk website. Crozdesk Ltd cannot guarantee any specific placement location on the site, whether on the homepage or not. Vendors will generally be contacted within one (1) week after being approved by Crozdesk’s review team. In most cases Crozdesk Ltd can guarantee that the Service Banner will stay on one of its pages until a purchased package expires. Banner spaces are accommodated on a first-come first-serve basis, and Crozdesk is unable to guarantee a Banner spot in all circumstances meaning on occasion a Vendor may be required to wait until a Banner spot becomes available. Crozdesk cannot guarantee that a Listing will be featured on a Banner space for any pre-defined length of time on the first, or any other, banner position, but can guarantee that the Listing will stay in ‘Banner Rotation’ for the length of time set out on the package page (if any) at the time of purchase (after the Banner “goes live”). A suitable Banner has to be provided to Crozdesk by the Vendor. Crozdesk Ltd maintains the right to request changes to a submitted Banner design and reserves full discretion and final-approval rights over any aspects represented on the Crozdesk website, partner websites, and other sites/products Crozdesk Ltd operates.
Crozdesk Ltd. maintains the right to request changes to an edited Listing and reserves full discretion and final approval rights of any Listing represented on the Crozdesk website, partner websites and other sites/products Crozdesk Ltd operates.
20-22 Wenlock Road,
London N1 7GU, United Kingdom