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IT Service Management (ITSM) Software
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What is ZServiceDesk?

ZServiceDesk is a Software Product company in the domain of IT Infrastructure related software products. Our key products are ITSM, ITAM, IT_GRC

ZServiceDesk is a Software Product company in the domain of IT Infrastructure related software products. Our key products are IT Services Management (ITSM), IT & Non-IT Asset Management (ITAM), IT Governance Risk & Compliances (IT_GRC), Infrastructure Monitoring, IT Support BOT, AI & ML-based Automation, Self-healing etc. ZServiceDesk products are truly designed for larger organisations and deliver higher scalability, agility and the most comprehensive workflows than any other such products available in the industry. ZServiceDesk also provides additional development services to meet the business process-specific complex requirements of large organisations.

Detailed feature includes Incident & Request Management, Problem & Change Management, SLA Management, Asset Lifecycle Management, HW/Discovery, Automation Scripting, Endpoint Management, Patch Management, Preventive Maintenance, Consumable Management, Software License Management, Chatbot, IT Risk & Controls Management, Audit Management, Compliance Management, Third-Party Risk Management etc.

ZServiceDesk currently scores 59/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (90/100), press buzz (17/100), and other relevant information on ZServiceDesk gathered from around the web.

The score for this software has declined over the past month. What is this?
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IT Service Management (ITSM) Market Radar

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ZServiceDesk Product Overview

Languages Supported: English, Hindi

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in July 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


ZServiceDesk Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

ZServiceDesk FAQs

What is ZServiceDesk generally used for?

It is used for Service management, Asset management, and Governance, Risk management and compliance.

Who are the main user groups of ZServiceDesk?

Large corporate companies.

Does ZServiceDesk offer guides, tutorials and or customer support?


Does ZServiceDesk integrate with any other apps?


What platforms does ZServiceDesk support?

Windows, Mac and Linx.

Does ZServiceDesk offer an API?


Does ZServiceDesk offer multi-user capability (e.g. teams)?


ZServiceDesk Alternatives

ZServiceDesk Alternatives & Competitors

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Datto RMM
Datto RMM
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ServiceDesk Plus
ServiceDesk Plus
  229 87/100
IT Service Management (ITSM) Software

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