Zoho CRM

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What is Zoho CRM?

Zoho CRM is an online customer lifecycle management software designed for businesses of all sizes and types with centralized control over sales, marketing and support plans

Zoho CRM is a cloud-based business management platform that offers sales and marketing automation tools with helpdesk, analytics, and customer support functions.

Connect with customers, partners and vendors over email, social media and various communication channels with Zoho CRM's omnichannel platform. Analyze trends, convert these into accounts and send out invoices or sales orders without having to leave Zoho CRM. Advanced blueprints, and journey planners help you engage with customers at every stage with data that informs your campaigns. Web form a/b testing and marketing attribution features give you the necessary depth to take the pulse of your audience.

Over 250,000 businesses worldwide run on Zoho CRM.

SMEs and Large enterprises across industries prefer Zoho CRM thanks to features that range from basic to advanced, with limitless customization options. You can also build your own CRM from scratch with SDKs on offer.

With 40+ in-built apps, Zoho is the only vendor with the highest Native offerings. Zoho CRM is one among that, and can integrate with over 500 popular third-party extensions like G Suite, Office 365 and MailChimp.

Try Zoho CRM at $14/user/month billed annually. Also, try it for free with a 3-user limit.

Get a 30-day FREE trial EXCLUSIVE to our ULTIMATE Edition. Premium support is available 24/7 at a price.


  • Extract information and improve your processes with suggestions from Zia, AI-powered sales assistant

  • Access to in-depth analytics with custom dashboards for sales success

  • Automate tasks at various stages in your process management flows

  • Custom portals for your customers, vendors and partners to drive proactive engagement

  • Quick data migration from other CRMs

  • Flexible and Transparent Contracts. Pay only for what you need

Zoho CRM scored 87/100 in the CRM category. This is based on user satisfaction (82/100), press buzz (67/100), recent user trends (rising), and other relevant information on Zoho CRM gathered from around the web.

The score for this software has improved over the past month. What is this?

Zoho CRM Awards

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Zoho CRM Product Overview

Languages Supported: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, English, French, Hindi, Hungarian, Italian, Portuguese, Japanese, Korean, Polish, Russian, Spanish, Dutch, Swedish, Hebrew, Turkish, Vietnamese

Zoho CRM Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Training
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Database
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Sales Proposals
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Performance Reviews
  • Sales Automation
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management
  • Pipeline Management


Does Zoho CRM offer guides, tutorials and or customer support?

Yes, Zoho CRM extends support in the following ways:

  • Email
  • LIVE Chat
  • Toll-FREE Calls
  • Knowledge Base
  • Forums
  • Cases and Solutions
  • Remote Assistance
  • Onboarding
  • Dedicated Account Manager

What are some applications Zoho CRM is commonly used in tandem with?

Zoho CRM is used as an all-in-one system to avoid situations where users have to shuffle through multiple software applications for helpdesk, mail, campaigns, etc.

What is Zoho CRM generally used for?

Zoho CRM is a centralised hub for all business-related tasks. It can be used as a helpdesk, sales and marketing system, contact management system and support platform. You can also track inventory and perform accounting tasks within the software.

Who are the main user groups of Zoho CRM?

Zoho CRM caters to freelancers, small businesses, mid-sized and large enterprises through its varied editions and pricing.

Does Zoho CRM offer an API?

Yes. Open-APIs are available with Zoho CRM
[REST APIs, Bulk APIs, Notification APIs, Query APIs]

Does Zoho CRM offer multi-user capability (e.g. teams)?

Yes, Zoho CRM's free version allows up to 3 users.
The Ultimate edition has a limit of 2000 users.

Does Zoho CRM integrate with any other apps?

Yes, Zoho CRM integrates with over 300 popular third-party apps like G Suite, Office 365 and MailChimp. Zoho CRM is part of the 40 in-built apps from Zoho, the only vendor with the most amount of native apps on offer.

What platforms does Zoho CRM support?

Zoho CRM can be accessed over web browsers designed for use on Linux, Mac OS X, and Windows desktops. The platform is also available as a mobile app for use on Android phones, as well as Apple's iPad and iPhone.

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Zoho CRM User Reviews

Average User Rating:
4.09/5 based on 25 user ratings.
Your Rating:
User profile picture

"Zoho CRM is that essential software for internal business operations"

What do you like about Zoho CRM?

Zoho CRM is just one of the products provided in the Zoho software product suite. It can be easily integrated with other business software such as Zoho Project Management and Zoho email. Zoho CRM is highly customizable. The entire look and feel of each page and account can be customized to suit your organization's needs. Zoho CRM has many features, from contact tagging to integration with social networks (LinkedIn, Facebook, etc.) and email functions. Zoho CRM is an excellent CRM for organizations of all sizes. It is best used as a tool for organizing and communicating with prospects and customers. Our sales staff uses it every day to continuously record customer communication records during the sales process.

What do you dislike about Zoho CRM?

Zoho has other software products, but it can be a challenge to know when it would be useful to turn to their other products. For example, Zoho CRM has email functions, but there is also Zoho Emails, which is a separate product. While all the functions and features are great, new users may find Zoho CRM a bit overwhelming. It takes a while to fully understand all of Zoho CRM's capabilities. Zoho CRM customer service is responsive, but when it comes to a specific problem, it can be slow and cumbersome to schedule a call to review the problem.

What have you been using it for and what problems did Zoho CRM solve?

Zoho CRM is used throughout our organization and our sales department is the most frequently used software. Zoho CRM acts as a database for all of our customers and contacts. We use this software to ensure that our sales staff, engineers and consultants can understand where customers are in the sales process and the latest contacts with current and potential customers. We also use it to track our sales pipeline.

Ease of use
Value for money
Customer service
User profile picture

"Confidant CRM with improving sales "

What do you like about Zoho CRM?

Effective for improving our sales
The best customer service which is friendly and quick to respond.
Easy to intergrate with outlook is effective for tracking leads

What do you dislike about Zoho CRM?

Great customer service and quick to respond.
Straight forward features with sales

What have you been using it for and what problems did Zoho CRM solve?

Helps alot with improving our sales by tracking all our leads.
Reliable with content management.

Ease of use
Value for money
Customer service
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