YoHe

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What is YoHe?

All feedback tools in one platform

YoHe is a platform that has all the feedback tools that you need. We help to find out about all the problems that your clients experience while using your service. YoHe is also a team of experts who can highlight the most critical issues, prioritize them and come up with solutions.

Collect feedback and merge it with client data to quickly analyze your digital experience and improve your communication with customers.



YoHe Awards


YoHe currently scores 87/100 in the Feedback Management category. This is based on user satisfaction (99/100), press buzz (10/100), and other relevant information on YoHe gathered from around the web.

The score for this software has declined over the past month. What is this?
yohe.io
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Feedback Management Market Radar

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YoHe Product Overview


Languages Supported: English

Feedback Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in July 2024.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...

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YoHe Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Payment Processor
  • Referral Tracking
  • Scheduling
  • SEO
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Review Monitoring
  • Template Designer
  • Net Promoter Score
  • Payment Gateway Integration
  • Design Templates
YoHe Pricing

YoHe Pricing Plans

Pilot Project

Free
  • 1 Digital Channel
  • Website: from 500,000 sessions
  • In-App: from 20,000 DAU
  • 1 SDK Domain
  • Full API Access
  • Up to 3 Users
  • Email Support
  • DPA
  • Dedicated Customer Success Manager
  • Onboarding Sessions
  • Bespoke Training Services
  • Regular Team Consultations
  • Tackling challenges
  • Launching surveys
  • Processing feedback

Growth

$200.00
20 user(s) / month
  • 1 Digital Channel
  • Website: 3,000,000 sessions
  • 1 SDK Domain
  • Unlimited Feedback Forms
  • Unlimited Feedback Responses
  • Full API Access
  • Up to 20 Users
  • Email Support
  • DPA

Turbo

$450.00
20 user(s) / month
  • 1 Digital Channel
  • Website: 9,000,000 sessions
  • In-App: 450,000
  • 1 SDK Domain
  • Unlimited Feedback Forms
  • Unlimited Feedback Responses
  • Full API Access
  • Up to 20 Users
  • Email Support
  • DPA
  • Dedicated Customer Success Manager
  • Onboarding Sessions
  • Bespoke Training Services

Plans starting from: $200.00/month Credit card required: N/A
YoHe Competitors YoHe Alternatives

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YoHe User Reviews

Average User Rating:
4.93/5 based on 29 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated YoHe over time. It shows how existing users see YoHe with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.9/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
9.8/10
Customer service
9.8/10
User profile picture

"A great assistant in conducting short & quick surveys on your target audience"


What do you like about YoHe?

Easy to create and set-up a new survey. There are diffirent types of questions (open questions, checkboxes, radio buttons, smiles etc.) that can be targeted as you want (all or a specific page of the site, desktop or mobile, type and percentage of users). Thus you can use it for differents tasks (collecting feedback on the work of the site in general or any specific topic).

What do you dislike about YoHe?

It doesn't allow to conduct difficult researches due to limited functionality but it is not intended to this

What have you been using it for and what problems did YoHe solve?

It provides an opportunity to get information in a short time with the minimal use of resources

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Improved customer retention by actively listening to customers"


What do you like about YoHe?

Easy and convenient website integration. In a few hours, we got the first responses and saw the first value from using Yohe. I have appreciated the ability to ask a user and be sure the user won't be asked the second time. So I don't worry our surveys will cause irritation.

What do you dislike about YoHe?

It was not easy to agree on a budget, but now there is no doubt the product is worth it

What have you been using it for and what problems did YoHe solve?

We have identified a lot of bugs with Yohe that were impacting the user experience and are now solved.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"The perfect idea for the product "


What do you like about YoHe?

We have been working with Yohe for a long time. I would like to emphasize such points as:
1. Intuitive and easy-to-use interface for creating surveys.
2. Ability to collect the base of interviewees for future face to face interviews, directly from our mobile app.
3. Strong support from the CS team.
4. Wide opportunities for feedback analysis, including tabular data.
5. Yohe team was extremely helpful with frameworks and research methods, which help us to improve our CX.

What do you dislike about YoHe?

it isn’t cheap, but it's worth it
if something happens, the dedicated manager very quickly helps to solve all emerging issues

What have you been using it for and what problems did YoHe solve?

All of our questions and hypotheses can now be tested with Yohe.

For exapmle, recently we launched one funcliomallity and YoHe helped us to localize one problem:
We knew that problem exists but it was a intermittent problem.
What we did: real customers left the review using YoHe interface when problem occured, I recieved automatical notification via email from YoHe and then (thanks to emails) localized the problem using inner loggs

P.S.
We saved the budget on the base of interviewees.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The intuitive tool for gathering feedback"


What do you like about YoHe?

I've been working with YoHe for almost a year now. I really enjoy how quick they are to respond to my needs and their help with launching surveys. Also, they are ready to tailor the platform to their customers' needs, and are always curious about my experience with the platform.

What do you dislike about YoHe?

Data export could be improved, so that the tags are not in diffenet columns of the table.

What have you been using it for and what problems did YoHe solve?

We use YoHe surveys to better understand our customers and quickly set tasks to improve our website.
My Top1 feature is Text Analysis.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"An ideal tool for product managers to get users' opinions"


What do you like about YoHe?

It's a perfect instrument to understand users opinion quickly. Nocode platform allows product managers to make a survey and understand users' thoughts regarding any question.

What do you dislike about YoHe?

Cannot find out any disadvantages because the instrument is clear and very helpful

What have you been using it for and what problems did YoHe solve?

As a product manager I'm interested in listening to users voice, fast checking of hypothesis and collecting feedback. And YoHe helps me to solve all the problems mentioned above.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"the software for working with customer's feedback"


What do you like about YoHe?

n general, this is my first experience using such product. We used to believe that working with feedback is for the support team. Surprisingly, YoHe team are involved in the process, unlike other product teams we worked with (though in other areas). I enjoyes how fast you can install the product on the website.
The team gives real tips on how to avoid negativity from users in the feedback, what passive and active feedback is, and so on.
The process does not require a developers team.
There is a version for both the app and the web platform.
Easy API integration.

What do you dislike about YoHe?

The guys prepare the design of all forms on their own, and it took 3 days. The progress was not transparent, but as a result, the forms look like part of our site. So it’s more like, than dislike

What have you been using it for and what problems did YoHe solve?

We stopped focusing on experts and started building the product on users' needs.
We got introduced to the VoC methodology and started implementing it in our work.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Excellent experience with the YoHe team"


What do you like about YoHe?

There is an engaging set of targeting. The platform allows you to customize surveys for almost any interaction.
There is integration with analytics systems. You can also match qualitative and quantitative data.
Caring support from the CS team, who help with onboarding to the platform.
Yohe releases new features every month.
Powerful analytics inside the platform.

What do you dislike about YoHe?

Because guys make releases once a month, the platform is unavailable for a couple of hours, but it's fne, especially since they give us heads up.

What have you been using it for and what problems did YoHe solve?

We gather metrics and test hypotheses. Collect the base of interviewees. We structure the feedback by tags to better see the dynamics of the changes

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Because of YoHe the team learned how to listen to our users"


What do you like about YoHe?

They didn’t just give us a tool to use, but also helped us to promote VoC ideas inside our team. While using YoHe we learned how to make decisions based on the feedback.

We also liked the interface which is very easy to use when creating a survey. Same for the web and app integration - no difficulties. There are also lots of metrics you can choose and a flexible constructor. You can create any form you like in minutes.

The Customer Success team is the best. They are really involved in all our tasks and issues.

What do you dislike about YoHe?

The app integration is a bit more complicated than web, but it’s more about in-app limitations than the platform.

What have you been using it for and what problems did YoHe solve?

- We can use all kinds of loyalty metrics and get valuable insights from them

- It helped us to connect the problems we found with financial side

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"It is the most involved product Customer Success team that I have ever seen"


What do you like about YoHe?

used YoHe at one of my earlier projects as a product designer. It was crucial not just to get the feedback form users, but to find the reasoning to show the team why we made certain decisions.

With this tool you practically don’t need any help from developers side. And at the same time it helps you find solutions not just for collecting feedback, but also for sorting and analyze.

Plus YoHe team is very helpful with everything. It was a great experience. I can definitely recommend them.

What do you dislike about YoHe?

I wish there was more data that would help to dig deeper in the feedback. Like screen recordings or user error log. But I know that the team had this in their plan for future updates.

What have you been using it for and what problems did YoHe solve?

- Helps to find the right reasoning for your team

- Highlights the issues inside CJM (web and app)

- It is possible to organize a research on large groups of website or app users

- You can find respondents right inside the product

- No need to sort feedback manually, everything is done inside the platform

- It is easy to prepare reports and analysis for different members of your team

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The best experience using a feedback platform with Customer Success Managers."


What do you like about YoHe?

- Customer Success Managers help to decide a lot of tasks
- There are a lot of targetings
- Sort feedback (The system can categorize feedback)
- Powerful feedback Analytics system

I saw that the guys don't care how they work with their product. They have always been friendly and proactive.

What do you dislike about YoHe?

I haven't had problems with the platform or Yohe team.

Maybe only one language, But they hope it will develop this way.

What have you been using it for and what problems did YoHe solve?

Yohe team has helped us build a Voice of the Customer system.
They explain the difference between passive and active feedback. We studied how we can use VoC right.

We have used Yohe for

- Collecting feedback
- Using in A/B tests
- Doing surveys
- Looking for respondents for interview
- Collect and analyze loyalty metrics
- Sorting feedback for a better understanding of tendency in feedback
- Dashboards for our teams

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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