Woveon

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What is Woveon?

Woveon is a SaaS customer engagement platform that uses AI and machine learning to create more productive interactions with better outcomes.

Woveon is a customer engagement platform that aggregates conversations from channels including CRM, phone calls, email, and social media onto a single dashboard. We use AI to surface the information most relevant to managing and resolving customer inquiries, resulting in more productive interactions with better outcomes.

Woveon integrates disparate customer data systems so companies are able to identify which customers they should prioritise and respond to first and whether there are missed opportunities within customer conversations.



Woveon currently scores 69/100 in the Contact Center Management category. This is based on press buzz (36/100), recent user trends (falling), and other relevant information on Woveon gathered from around the web.

The score for this software has improved over the past month. What is this?
www.woveon.com

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Woveon Product Overview

  • Multichannel Conversation on 1 Platform - Social media, emails, telephone, livechat, online forms, and SMS.

  • Prioritize Most Important Conversations - Important conversations automatically appear at the top of the stream.

  • Integrate Customer Data Systems - CRM, sales, marketing, and analytics software solutions.

  • Suggested Responses - Responses that have converted well or had good reactions will be suggested to other agents.

  • Conversation Warehouse - Store and view all your customer conversations and data on one platform.

  • Powered by AI & ML - Woveon automatically surfaces the most relevant information to speed up and optimize customer conversations.

  • Revenue - Generating Analytics - Find lost customer opportunities in conversations, like upsells, cross-sells, and niches.

  • Flexible, Scalable, and Secure - Microservices architecture backboned by Kubernetes, EKS, and AWS.

  • 360 Degree View of the Customer


Languages Supported: English

Contact Center Management Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in December 2022.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...

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Woveon Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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