Woveon is a SaaS customer engagement platform that uses AI and machine learning to create more productive interactions with better outcomes.
Woveon is a customer engagement platform that aggregates conversations from channels including CRM, phone calls, email, and social media onto a single dashboard. We use AI to surface the information most relevant to managing and resolving customer inquiries, resulting in more productive interactions with better outcomes.
Woveon integrates disparate customer data systems so companies are able to identify which customers they should prioritise and respond to first and whether there are missed opportunities within customer conversations.
Multichannel Conversation on 1 Platform - Social media, emails, telephone, livechat, online forms, and SMS.
Prioritize Most Important Conversations - Important conversations automatically appear at the top of the stream.
Integrate Customer Data Systems - CRM, sales, marketing, and analytics software solutions.
Suggested Responses - Responses that have converted well or had good reactions will be suggested to other agents.
Conversation Warehouse - Store and view all your customer conversations and data on one platform.
Powered by AI & ML - Woveon automatically surfaces the most relevant information to speed up and optimize customer conversations.
Revenue - Generating Analytics - Find lost customer opportunities in conversations, like upsells, cross-sells, and niches.
Flexible, Scalable, and Secure - Microservices architecture backboned by Kubernetes, EKS, and AWS.
360 Degree View of the Customer
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