Workelevate is a new-gen Digital Employee Experience Platform that empowers employees, IT admins & Service desks to boost productivity by reducing IT tickets by 60%.
Workelevate is a digital employee experience (DEX) platform that empowers employees with an AI Copilot, enabling them to resolve issues instantly, 24x7—enhancing both experience and productivity. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control to drive operational efficiency across the organization. Additionally, Workelevate brings AI in ITSM for Service Desk Engineers, automating ticket enrichment, ticket routing, knowledge generation, and ticket resolution—optimizing IT support operations with intelligent automation.
By shifting from a reactive to a proactive approach, Workelevate enables self-service, self-healing, and proactive remediations, significantly reducing manual interventions and preventing issues before they arise. CIOs and IT leaders can maximize their IT service desk ROI, with up to 60% ticket automation—freeing up IT resources to focus on strategic initiatives.
Awarded the Happiest Users Award
Workelevate currently scores 73/100 in the Unified Endpoint Management (UEM) category. This is based on user satisfaction (91/100), press buzz (24/100), and other relevant information on Workelevate gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Service Workflow Automation
Troubleshooting and Support
Password Reset and Account Unlock
Endpoint Management
Root Cause Analysis
Self Healing
OS Patch Management
IT Asset Management
Remote Access
Campaign Management
Yes, Workelevate integrates with all ITSM products such as
ServiceNow, BMC, Freshworks, SymphonyAI Summit, ManageEngine Service Desk.
Chat Interface and Workspace:-
Microsoft Teams, Google Chat, Slack, Whatsapp, Browser Integrated Chat, Zoom Workspace, Google Workspace and more.
HRMS:-
Workday, Peoplestrong, SAP Successfactors, Oracle Peoplesoft, RAMCO.
Cloud Telephony:-
NICE, Genesys, Ozonetel
And WE can also be integrated with any native ITSM, Interface, HRMS with its API feature.
Workelevate is a Digital Employee Experience (DEX) Platform that facilitates Unified Endpoint Management through its built-in Conversational AI Copilot, enhancing overall employee experience. IT Admins leverage it to automate Endpoint Management tasks such as Experience Management, Remote Software Deployment, and Remote Access. Employees benefit from the Workelevate AI Chatbot, which automates repetitive IT issues like Service Automation (including Remote Software Access or Requests, and Asset Requests) and Knowledge Search. Furthermore, its integration with HRMS streamlines the resolution of HR tickets, collectively contributing to a reduction of up to 60% in IT tickets across the workforce.
Yes.
Yes WE do.
Group CIO, CISO, CTO, Information Technology Head, Director Information Technology,
Corporate Head-IT, Deputy General Manager-IT, General Manager-IT, Associated Vice President-IT, Director of Information Technology, and more relevant IT heads who look after evolving the Employee Infrastructure with right Endpoints and Digital Workplace.
IT Ticket Automation, Software Deployment, Remote Access, IT Asset Management, Patch Management, Rule Based Self Healing, Enduser Experience Management, Endpoint Management, Active Directory Management, Campaign Management,
Windows.
Yes
Workelevate brings together self-help, remote support, and automation in a user-friendly interface. It integrates seamlessly with platforms like Microsoft Teams and WhatsApp, empowering employees to resolve common issues without raising tickets. Its automation of workflows and ticket routing reduces IT workload significantly while improving user satisfaction.
Some advanced admin features can be a bit tricky to configure without backend assistance. While the platform performs well overall, it occasionally shows lag during high traffic periods, and initial onboarding requires some time investment from the IT team.
We use Workelevate for IT helpdesk automation, endpoint management, and process workflows. It has helped us reduce ticket volumes, increase first-time resolutions, and maintain better visibility over IT operations. It's also been useful in improving remote support and employee self-service adoption.
Workelevate gives a unified endpoint management capability to manage all our endpoint easily and remotely. All our team members in the IT Admin are actually working towards better endpoint management practices rather than just tackling the repetitive IT Tickets generated by employee on daily basis. All thanks to its IT Copilot feature.
Workelevate lacks in measuring other endpoints such as Mobile Device, and other IT Devices which require constant monitoring. I am sure it is under pipeline.
Endpoint Management, Remote Access, Software Deployment, and other Endpoint Management capabilities. Add On feature that we have taken from Workelevates are IT Asset Management.
