Wallet Factory

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What is Wallet Factory?

Enterprise platform enabling for any-sized business to start your own or coalition-based loyalty program for improving customer engagement and sales stimulation campaigns.

Digital rewards platform by Wallet Factory is a great way for SMBs and large-scale enterprises to reinfirce their customer engagement and loyalty campaigns. The platform adds much value to original businesses' customer mobile finance applications being seamlessly integrated to provide customers with new experiences. With a scope of customizable loyalty programs, gamified activities, and integrable third-party offerings, the platform ensures greater customer retention with a brand and helps build long-lasting relationships with customers.

Wallet Factory currently scores 78/100 in the Loyalty & Membership category. This is based on user satisfaction (100/100), press buzz (41/100), recent user trends (falling), and other relevant information on Wallet Factory gathered from around the web.

The score for this software has improved over the past month. What is this?
  • Wallet Factory
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Wallet Factory Review

Editors' Review by the Loyalty & Membership Software Review Team

Wallet Factory is a loyalty and membership software that enables businesses of all sizes to boost customer engagement and revenue through personalized solutions. Companies can design and implement a loyalty program that meets customers’ unique needs and preferences. This includes offering rewards, points, vouchers, and discounts tailored to individual customers’ behavioral patterns and buying histories. A loyal customer may be offered a VIP membership with exclusive benefits and discounts, while new customers may receive one-time discounts to incentivize them to sign up for the program. Moreover, the software allows businesses to track and analyze customer behavior in real time, giving them valuable insights that can be used to optimize marketing campaigns and drive revenue growth.

Wallet Factory can be customized to meet the specific needs of diverse industries, such as retail, hospitality, health, and beauty. It is also omnichannel, meaning that customers can access their rewards and benefits through various platforms, such as mobile apps, web apps, and social media platforms. Its intuitive interface allows companies to design, launch, and manage their loyalty programs without coding or technical expertise. The software provides businesses with various tools for managing customer data, such as CRM, analytics, and reporting features. Wallet Factory’s coalition-based approach allows companies to collaborate and form partnerships, enabling customers to earn rewards across multiple brands and locations.

Wallet Factory supports multiple languages and currencies. This feature enables businesses to connect with customers from different demographics, regardless of location. Customers also have the option to use their preferred currency when redeeming rewards, adding to their convenience. The software integrates seamlessly with businesses’ existing systems. It creates a cohesive environment that enhances the customer experience across multiple touchpoints, improving the customer’s perception of the company. It also allows businesses to communicate easily with their customers through personalized notifications.

Wallet Factory Features

Wallet Factory lets organizations manage customer information, such as purchase history to help develop targeted marketing campaigns to keep customers engaged and encourage repeat business. Wallet Factory’s main features include the following:

Rewards engine

Wallet Factory allows businesses to customize and automate their reward systems, making attracting, retaining, and incentivizing customers easier. Users can assign points or credit for different actions taken by their customers, such as making a purchase or referring a friend. These points can then be redeemed for discounts, exclusive offers, or other incentives that encourage customers to return. The rewards engine also allows businesses to track customer behavior and preferences, giving them the insights they need to continually improve their loyalty and reward programs. 

Loyalty program settings

Businesses can create and modify loyalty programs tailored to their needs. With this feature, companies can set up the rules and criteria for how customers earn and redeem points or rewards, set up membership tiers, and track customer behavior and preferences to enhance their experience. The software’s intuitive interface enables businesses to easily manage their loyalty program, including creating and sending promotions and offers, monitoring engagement and participation, and gaining insights into customer behavior. 

Cloud processing

Businesses can store and access customer information from anywhere by utilizing the cloud, ensuring that data is always up-to-date and readily available. This feature enables users to streamline their operations by automating transaction tracking and point redemption processes, reducing the likelihood of human error. Companies can seamlessly manage customer data and develop customer-centric promotions to improve customer engagement


By employing advanced algorithms and real-time monitoring, Wallet Factory can detect and prevent suspicious activity before it can cause any damage. This feature uses machine learning algorithms and artificial intelligence to detect and prevent suspicious behavior from members. By analyzing users’ activity patterns and transaction data, Wallet Factory can identify and flag irregular spending patterns for further investigation. 

Digital loyalty cards

The digital loyalty cards resemble traditional loyalty cards regarding the incentive structure but stand apart due to their ability to capture valuable client data. The software collects data on customer behavior, allowing businesses to build a detailed client profile that can be used to inform future marketing and outreach efforts. These digital loyalty cards simplify tracking rewards and provide a convenient way for customers to accumulate points and redeem rewards. 

Coalition loyalty program management

Wallet Factory offers a centralized platform that enables businesses to synchronize their loyalty and rewards programs with their partners in a mutually beneficial manner. This feature allows businesses to collaborate with other brands and companies to deliver a unified loyalty program that offers more rewards and benefits to customers. It provides robust transaction processing capabilities, seamless integration with POS systems, and streamlined program management functionalities. Additionally, the software provides businesses with powerful analytics tools that allow them to measure their program’s effectiveness and make data-driven decisions. 


Segmentation allows businesses to identify and group customers with similar characteristics, such as demographics or purchase behavior, and tailor their marketing efforts accordingly. By doing so, they can deliver personalized offers and promotions that are more likely to resonate with their customers, leading to increased engagement, loyalty, and revenue. Wallet Factory helps companies gain a deeper understanding of their customers, better anticipate their needs, and improve overall customer satisfaction.

NPS surveys

This feature allows businesses to accurately measure customer satisfaction levels and evaluate their loyalty toward the brand. The NPS surveys enable users to gauge customer advocacy. The collected feedback allows businesses to track customer loyalty over time and improve the customer experience. 


Users can send targeted messages and notifications to members in real time, making it easier for businesses to engage with their customers and improve customer satisfaction. With the ability to customize messages, businesses can ensure that the content is relevant to their customers and encourages them to make repeat purchases. Additionally, this feature offers various channels, such as SMS, push notifications, and emails, allowing businesses to choose the most effective mode of communication with their customers. 

Campaigns and promotions

Wallet Factory allows businesses to create unique campaigns and promotions targeting loyal customers. Users can utilize targeted campaigns and personalized promotions to reward members for their loyalty and incentivize them to make repeat purchases. The software makes it easy to track the success of these campaigns, providing businesses with valuable data that they can use to refine and optimize their loyalty and membership programs over time.

Wallet Factory Features

Sales equipment integration

This feature allows seamless sales data integration from various equipment, including POS systems, vending machines, and kiosks. The collected data can then be analyzed to understand customer purchase patterns, preferences, and behavior. Furthermore, this feature reduces the need for manual input of sales data, saving time and minimizing errors.

Wallet Factory Benefits

Wallet Factory bolsters customer engagement and loyalty by helping businesses create personalized rewards programs catering to their customers’ preferences. Users can expect the following benefits from their Wallet Factory subscription:

A better understanding of customer behavior

The platform allows businesses to track their customers’ behavior, preferences, purchase history, and other valuable data, which can help them understand their customers better. This improves the personalization of offers and rewards, increasing customer satisfaction. Wallet Factory enables businesses to create customized loyalty programs to suit various business models, industries, and customer segments. Businesses can configure reward structures, point-earning rules, and redemption options to meet their needs.

Increased brand awareness and customer retention

Companies can offer their customers rewards and incentives, encouraging them to remain loyal to the brand. A loyalty program can help businesses spread the word about their brand by incentivizing customers to share their experiences and refer friends, family, and colleagues. It helps them increase the lifetime value of their customers by encouraging repeat purchases, cross-selling, and up-selling activities. Wallet Factory helps users build stronger customer relationships, creating more business opportunities and revenue streams.

Cost-effective marketing

Wallet Factory’s loyalty program is an effective marketing strategy that allows businesses to promote their products and services without incurring high marketing costs. It provides them with insights and metrics that can help them optimize campaigns and reduce cost-per-acquisition. Businesses can gain a competitive edge in their industry, differentiate themselves from competitors, and offer something unique to their customers. The platform can be easily integrated with existing POS and eCommerce systems. It also comes with intuitive tools that make managing and administering the loyalty program easy for businesses.

Real-time analytics and insights

Wallet Factory offers businesses real-time analytics and insights to help them make data-driven decisions in areas such as campaign optimization, customer targeting, and program effectiveness. This allows companies to monitor their program’s performance continually and make necessary adjustments.

Wallet Factory Pricing

Interested parties are encouraged to contact Wallet Factory’s sales team for pricing information.


Wallet Factory is a comprehensive digital enterprise platform offering an innovative solution for businesses of all sizes to create loyalty and membership programs. Companies can design and implement customized, highly personalized loyalty programs that improve customer engagement and stimulate sales. The platform’s features include an easy-to-use interface, a customizable rewards program, and a powerful communication engine capable of delivering targeted messages to individuals, groups, or segments of customers. Wallet Factory’s user-friendly interface allows businesses to easily set up and manage loyalty programs. The platform offers various tools and options to optimize the customer experience, such as gamification, digital coupons, and referral programs. It provides users with a range of data insights that can be used to maximize their loyalty and membership programs. The platform enables companies to track customer behavior and preferences to better understand their consumers and tailor their campaigns accordingly.

Loyalty & Membership Market Radar

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Wallet Factory Product Overview

Languages Supported: English, Spanish

Wallet Factory Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • PayPal
  • Stripe
  • Net Promoter Score
Wallet Factory Pricing

Wallet Factory Pricing Plans


1 user(s) / month
  • Customizable features upon request

Plans starting from: $5,000.00/month Credit card required: No

Wallet Factory FAQs

Does Wallet Factory offer guides, tutorials and or customer support?

Client's support and technical maintenance is provided.

What are some applications Wallet Factory is commonly used in tandem with?

Customer loyalty and rewards program is better used as a built-in functionality for customers' digital wallets and other payment solutions.

Does Wallet Factory offer multi-user capability (e.g. teams)?

The platform enables businesses to manage customer loyalty campaigns using various roles.

Does Wallet Factory offer an API?

Yes, the API is provided to all the clients.

What is Wallet Factory generally used for?

The platform helps businesses to improve customer engagement and loyalty via new gamified programs that drive additional value.

Does Wallet Factory integrate with any other apps?

Full integration with client's current software.

What platforms does Wallet Factory support?

Given software are fully integrable with current business's mobile applications and third-party solutions.

Who are the main user groups of Wallet Factory?

The platfrom can be used by B2B entities like retail networks, malls, wallet operators, gas filling station chains, and other to provide their end customers with personalized loyalty programs. The platform ensures individual bonuses, discounts, and offerings based on their buying behavior and experience.

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Wallet Factory User Reviews

Average User Rating:
5.0/5 based on 1 user ratings.
Your Rating:
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"Great customer rewards solution to reinforce brand loyalty"

What do you like about Wallet Factory?

The thing I particularly like while working with Wallet Factory and its customer rewards programs is the following: customization, flexibility, and (if I may say so) integrability. What I mean by custom-built is quite clear, as I tasked the team with my niche-specifics and they tailored the solution to my customers needs. Flexibility or scalability, if you will, is its capability of dealing with more customers without additional expenses or tech improvements as we extend our market reach. But the most important for me was to make sure that new software would perfectly work with my current mobile apps for merchants and end customerrs. Wallet Factory did it just right.

What do you dislike about Wallet Factory?

To work smoothly with your existing software for business and\or end users, the rewards platform needs a bit of human touch to consider and fine-tune all the local market specifics, target audience, possible third-party integrations etc.
Which is why, to esure higher customer retention\loyalty rates, you as a client has to be a marketer by profession or at heart to provide the app software development team with the right insights of what you really need from the customer rewards platform.

What have you been using it for and what problems did Wallet Factory solve?

Having a complex B2B2C business connected with cold chain management and shipping in the very competitive niche market, I badly needed to stand out from my competitors. The way out that seemed quite legit to me was to engage current customers into gamified rewarding activities that would stimulate their engagement and then loyalty with the brand. Wallet Factory gave me this level of additional value, since user experiences have been greatly improved so far. Customers can now benefit from addtional markdowns, discounts, and special offers. The really love this kind of things.
Also, there is an extra revenue stream, meaning that you can capitalize on fees and charges from 3P services integrated into consumer mobile apps.

Ease of use
Value for money
Customer service
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