Voiso

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What is Voiso?

Voiso is an all-in-one SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide.

Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case.For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For BPOs, Voiso offers support to most CRMs and can even work with multiple systems simultaneously.Voiso does not require any up-front costs and can be deployed and customized within an hour. Numbers may be ported in or purchased within the platform, assuring direct, low-latency access to regional voice carriers.Voiso’s experienced support team covers all time zones and is ready to assist or provide a free trial 24/7.



Voiso currently scores 73/100 in the Call Center Management category. This is based on press buzz (32/100), recent user trends (falling), and other relevant information on Voiso gathered from around the web.

The score for this software has improved over the past month. What is this?
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Call Center Management Market Radar

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Voiso Product Overview


Languages Supported: English

Call Center Management Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in January 2022.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

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Voiso Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
Voiso Pricing

Voiso Pricing Plans

Start-up

$49.00
1 user(s) / month
  • Customizable Dashboards
  • Outbound Dialer
  • Call Recording
  • Pre-built CRM Integrations
  • Visual IVR Builder
  • Secure WebRTC Client

Professional

$79.00
1 user(s) / month
  • Automated Voicemail Drop
  • Advanced Dialers
  • Additional BI Tool Integrations
  • Custom Role-Based Permissions
  • Answering Machine Detection

Professional Plus

$129.00
1 user(s) / month
  • Unlimited Storage
  • Multi-channel Capabilities
  • Speech Recognition & Transcription
  • Security Reports
  • Full API Access
  • Custom Integrations

Plans starting from: $49.00/month Credit card required: No

Voiso FAQs

Does Voiso offer an API?

Yes
Raw data streaming to AWS SQS API
CDR API
Agent Status API
Click-to-call API
Security log streaming API

Does Voiso offer guides, tutorials and or customer support?

boarding engineers and customer support by e-mail

What platforms does Voiso support?

WebApp

What is Voiso generally used for?

Voiso can benefit all call center operations - daily routine automation, agent supervision, outbound dialer and queue management, call recording, transcription and storage, historical reporting, real-time monitoring, security enhancement, and more.

Who are the main user groups of Voiso?

Voiso is suitable for inbound, outbound, and blended call-canters, as well as for BPOs

Does Voiso integrate with any other apps?

Yes

What are some applications Voiso is commonly used in tandem with?

Zendesk, Panda, Sugar CRM, Microsoft Dynamics, Zoho, HubSpot, Proftit

Does Voiso offer multi-user capability (e.g. teams)?

Yes

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