Voiso is an all-in-one SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide.
Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case.For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For BPOs, Voiso offers support to most CRMs and can even work with multiple systems simultaneously.Voiso does not require any up-front costs and can be deployed and customized within an hour. Numbers may be ported in or purchased within the platform, assuring direct, low-latency access to regional voice carriers.Voiso’s experienced support team covers all time zones and is ready to assist or provide a free trial 24/7.
Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in January 2022.
Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...FREE DOWNLOAD Call-Center-Management-Software-Buyer-Guide-2018.pdf
Raw data streaming to AWS SQS API
Agent Status API
Security log streaming API
boarding engineers and customer support by e-mail
Voiso can benefit all call center operations - daily routine automation, agent supervision, outbound dialer and queue management, call recording, transcription and storage, historical reporting, real-time monitoring, security enhancement, and more.
Voiso is suitable for inbound, outbound, and blended call-canters, as well as for BPOs
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