VCC Live

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What is VCC Live?

Cloud-based contact center solution with management and operator features, data security, system integrations and analytical reports.

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.



VCC Live Awards


VCC Live currently scores 87/100 in the Contact Center Management category. This is based on user satisfaction (92/100), press buzz (38/100), recent user trends (falling), and other relevant information on VCC Live gathered from around the web.

The score for this software has declined over the past month. What is this?
  • VCC Live

VCC Live Product Overview

  • Inbound and Outbound Call Center

  • Predictive Dialer

  • Blended Call Center

  • Call Scripting

  • Interactive Voice Response

  • Queue Management

  • Real-time Chat

  • Reporting/Analytics


Languages Supported: Hungarian, English, German, Polish, Spanish

Contact Center Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in December 2021.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...

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VCC Live Features

  • 2-Factor Authentication
  • Accounts Receivable
  • Analytics
  • API
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Payment Processor
  • Payroll
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
VCC Live Pricing

VCC Live Pricing Plans

Standard

$63.00
1 user(s) / month
  • Campaign Management
  • Outbound and Inbound Calls
  • Reports and Statistics
  • Voice Recording
  • Telecommunications Services
  • E-mail Support
  • Predictive Dialer
  • Internal Chat
  • Questionnaires, Script Editors
  • Automated E-mails
  • User Right Management
  • Web Integration
  • Support via Phone

Professional

$85.00
1 user(s) / month
  • ALL OF STANDARD PACKAGE FEATURES +
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Team Work Support
  • Quotation
  • API
  • International Phone Numbers
  • Personal Consultant
  • Boarding Support

Multichannel

$109.00
1 user(s) / month
  • ALL OF PROFESSIONAL PACKAGE FEATURES +
  • Sending Automated SMS
  • Sending Automated emails
  • Dynamic SMS and Email Templates
  • Customer Care Email Handling
  • Spam and Virus Filtering
  • Ticket-based Case Handling
  • Chat

Premium

$155.00
1 user(s) / month
  • ALL OF MULTICHANNEL PACKAGE FEATURES +
  • Premium Customer Care Support
  • Higher Level of Security

Plans starting from: $63.00/month Credit card required: No

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