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What is Usetiful?

Fight churn with great user onboarding! Usetiful is a Digital Adoption Platform focused on user onboarding with product tours, tooltips, user onboarding checklists and more!

Fight churn with great user onboarding!

Usetiful is a Digital Adoption Platform focused on user onboarding, feature adoption, and customer self-service. It is flexible and powerful while remaining simple and affordable.

With Usetiful you can build guided product tours, user onboarding checklists, and smart tooltips, all without coding!. Usetiful offers a free-forever version. It is well suited for single-page applications and complex SaaS portals.

Usetiful Awards

Usetiful currently scores 88/100 in the Customer Experience category. This is based on user satisfaction (96/100), press buzz (34/100), recent user trends (falling), and other relevant information on Usetiful gathered from around the web.

The score for this software has declined over the past month. What is this?

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Customer Experience Market Radar

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Usetiful Product Overview

  • Product Tours

  • User Onboarding Checklist

  • Hotspot beacons and Tooltips

  • Assistant (smart search widget)

  • Adoption and monetization popups

  • Design Customization

  • Cross Browser Support

  • Analytics

  • No coding required

  • User adoption

Languages Supported: English

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in July 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...


Usetiful Features

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Application Tracking
  • Attendance Tracking
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • Forecasting
  • Gamification
  • Gantt Charts
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • Prioritization
  • Roadmapping
  • Resource Management
  • Net Promoter Score
  • Landing Pages
Usetiful Pricing

Usetiful Pricing Plans

Usetiful Free

  • 2000 assists / month
  • Unlimited MAU
  • 1 product tour
  • Smart tooltips

Usetiful Plus

unlimited user(s) / month
  • Everything from free, plus:
  • Unlimited product tours
  • 5000 assists / month
  • Customizable themes for a native look
  • Usage analytics
  • Hotspot beacons
  • Smart tooltips
  • User Onboarding Checklists

Usetiful Premium

per 20.000 assists
  • everything from Plus, additionally:
  • 20.000 or more monthly assists
  • 7 or more team members
  • No Usetiful branding, without watermarks
  • Improved account security
  • Assigned Customer Success Manager with online support options

Usetiful Enterprise

1 user(s) / month
  • everything from Premium, plus:
  • Personalization - smart workflows based user's profile and skill level
  • Training
  • Salesforce, SAP and JIRA employee onboarding
  • 24/7 support with SLA

Plans starting from: $29.00/month Credit card required: Yes

Usetiful FAQs

Does Usetiful offer guides, tutorials and or customer support?

Yes, direct customer support via email or chat. Customer Success Manager available for a video-call or screen-sharing. Tutorials and how to videos for self-service. Available community of expert users.

Does Usetiful offer multi-user capability (e.g. teams)?

Yes, in all paid plans

Does Usetiful offer an API?

Yes, FE and BE APIs

What platforms does Usetiful support?

All web browsers

What is Usetiful generally used for?

User churn reduction
User onboarding and adoption
Feature roll-out
Monetization popups

Does Usetiful integrate with any other apps?

Yes, using Open APIs.

What are some applications Usetiful is commonly used in tandem with?

Google Tag Manager (for easier installation), Google Chrome (for previews using the Usetiful browser plugin)

Who are the main user groups of Usetiful?

Product managers, User Experience Designers, Marketers, Digital Product Owners

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