"Totango is an all-in-one CS platform for all phases of the customer lifecycle - from acquisition & onboarding, through adoption & value actualization with growth & renewal."
Totango is the fastest growing, most trusted Customer Success company in the world. Totango’s modern and intuitive software platform helps businesses of all sizes run, orchestrate, and optimize their customer engagement across the entire customer journey, delivering experiences users crave and business results at scale. Over 8000 businesses from start-ups to the fastest-growing enterprises like Zoom, SAP, and Google use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Totango currently scores 88/100 in the Customer Data Platform category. This is based on user satisfaction (86/100), press buzz (48/100), recent user trends (falling), and other relevant information on Totango gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Regional Restrictions: Platform is available globally and can accommodate more languages than English, but for a comprehensive list go to support.totango.com
Scorecards: Customer Health & Intelligence
Campaigns: Customer Engagement & Email Marketing Tools
Segments: Dynamic Customer Segmentation Tool
SuccessPlays: Playbooks, Workflow and Task Automation
Revenue Center: Accurately plan, track, report and forecast your churn, renewal, and upsell revenue
SuccessBLOCs Best Practices, Guides, and Templates for Every Customer Journey Stage
Customer 360: Integrate any data source to get a complete view of your customer
Early Warning System: Detect At-Risk Customers & Proactively Engage
Voice of the Customer: NPS, CSAT and more
Onboarding & Adoption: Keep Users Engaged and Seeing Value
Yes. Salesforce, Hubspot, Zendesk, Amazon S3, Bigquery, Slack, Google Cloud, Snowflake, Segment, MSDynamics, Zuroa, Jira and so many more.
Retain and Growth Customers
CRM, Customer Service, Customer Support, Marketing, Sales, Revenue Operations, Task Management
yes
yes
yes
Customer Success Managers and Executives Chief Customer Officer, Customer Experience Management, Customer Marketing, Revenue Operations, Customer Retention, Account Management, Sales and Operations Professionals
