What is Totango?

"Totango is an all-in-one CS platform for all phases of the customer lifecycle - from acquisition & onboarding, through adoption & value actualization with growth & renewal."

Totango is the fastest growing, most trusted Customer Success company in the world. Totango’s modern and intuitive software platform helps businesses of all sizes run, orchestrate, and optimize their customer engagement across the entire customer journey, delivering experiences users crave and business results at scale. Over 8000 businesses from start-ups to the fastest-growing enterprises like Zoom, SAP, and Google use Totango to get real-time access to customer health, stay alert to risks and opportunities, and engage proactively and intelligently with their customers to drive evaluation, onboarding, product adoption, renewal, revenue growth, and advocacy.

Totango Awards

Totango currently scores 88/100 in the Customer Data Platform category. This is based on user satisfaction (86/100), press buzz (48/100), recent user trends (falling), and other relevant information on Totango gathered from around the web.

The score for this software has declined over the past month. What is this?

Regional Restrictions: Platform is available globally and can accommodate more languages than English, but for a comprehensive list go to

  • Totango

Totango Product Overview

  • Scorecards: Customer Health & Intelligence

  • Campaigns: Customer Engagement & Email Marketing Tools

  • Segments: Dynamic Customer Segmentation Tool

  • SuccessPlays: Playbooks, Workflow and Task Automation

  • Revenue Center: Accurately plan, track, report and forecast your churn, renewal, and upsell revenue

  • SuccessBLOCs Best Practices, Guides, and Templates for Every Customer Journey Stage

  • Customer 360: Integrate any data source to get a complete view of your customer

  • Early Warning System: Detect At-Risk Customers & Proactively Engage

  • Voice of the Customer: NPS, CSAT and more

  • Onboarding & Adoption: Keep Users Engaged and Seeing Value

Languages Supported: English
Regional Restrictions: Platform is available globally and can accommodate more languages than English, but for a comprehensive list go to

Totango Features

  • 360 Degree Feedback
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Tracking
  • Click-to-Dial
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management
Totango Pricing

Totango Pricing Plans


  • Full Platform Capability
  • 3 Users
  • 100 Accounts
  • 1000 Emails a Month

Free Trial

  • Full Platform Capability
  • 10 Users
  • Unlimited Accounts
  • Unlimited Emails

Credit card required: N/A

Totango FAQs

Does Totango integrate with any other apps?

Yes. Salesforce, Hubspot, Zendesk, Amazon S3, Bigquery, Slack, Google Cloud, Snowflake, Segment, MSDynamics, Zuroa, Jira and so many more.

What is Totango generally used for?

Retain and Growth Customers

What are some applications Totango is commonly used in tandem with?

CRM, Customer Service, Customer Support, Marketing, Sales, Revenue Operations, Task Management

Does Totango offer multi-user capability (e.g. teams)?


Does Totango offer an API?


Does Totango offer guides, tutorials and or customer support?


Who are the main user groups of Totango?

Customer Success Managers and Executives Chief Customer Officer, Customer Experience Management, Customer Marketing, Revenue Operations, Customer Retention, Account Management, Sales and Operations Professionals

Totango Competitors Totango Alternatives

Totango Alternatives & Competitors

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