Affordable cloud/on-premises communication solutions. Tailored for global carriers, MSPs. resellers&partners friendly. Renowned for reliability, features, competitive pricing.
Thirdlane delivers adaptable platforms and specialized applications built to empower MSPs, cloud and communications providers seeking an edge. Their affordable yet robust UC tools help both enterprises and SMBs streamline interactions while enhancing user experiences without large upfront costs. Chosen by companies worldwide, Thirdlane's powerful yet intuitive offerings have fueled the success and growth of numerous global partners. Their flagship solutions—like Thirdlane Multi Tenant PBX, Business Phone System and the feature-rich Thirdlane Connect app suite, which unites chat, calling, meetings, messaging, screen sharing and CRM integration across devices—have equipped businesses to maximize productivity and collaboration, strengthen customer relationships, drive sales and optimize expenses among distributed teams.
Thirdlane's fully customizable communications platform is designed to meet the diverse needs of managed service providers, UCaaS experts, and resellers.
Thirdlane currently scores 86/100 in the Unified Communications category. This is based on user satisfaction (95/100), and other relevant information on Thirdlane gathered from around the web.
The score for this software has improved over the past month. What is this? |
Multi Tenant PBX
Business Phone System
Call Center Software
VoIP
Product recommendations, vendor rankings, market overview and tips on how to select Unified Communications software for business. Published in February 2025.
This subcategory lists communication software solutions that combine features of of other categories. This segment will allow you to discover and compare software products that will streamline your communication by providing you multiple services through a ...
FREE DOWNLOAD Unified-Communications-Software-Buyer-Guide-2018.pdfYes
ZohoCRM, SugarCRM, Freshdesk, Pipedrive, Zendesk, Salesforce, HubSpot
Yes it's perfectly integrates with ZohoCRM, SugarCRM, Freshdesk, Pipedrive, Zendesk, Salesforce nad HubSpot
MSPs, Internet Telephony Service Providers, Enterprises, Startups, Call Centers and other companies that need to provide multiple virtual PBXs (usually for different companies or departments) and manage them through a different devices
Yes
Yes, Thirdlane provides REST API that allows you to create and manage various objects.
Unified Communications for business, Contact Center, Call Center
Windows, Mac, Android, iOS, Web app
The sentiment map shows a snapshot of how Crozdesk users have rated Thirdlane over time. It shows how existing users see Thirdlane with regards to its usefulness, ease of use, value for money and customer service.
Thirdlane is simple to get up and running, and it adapts well to the different needs of our clients. The integrations with other tools work without a hitch, making things run pretty smoothly. It's offers great scalability and multi-tenant capabilities, great for MSPs.
Getting everything set up the first time takes a little time, but once it’s done, it’s smooth sailing.
Been a great fit for us as an MSP—reliable, flexible, and gets the job done without complicating things. Would recommend it for anyone looking for a solid, no-frills phone system.
Easy to scale, packed with useful features, and performs consistently well on both desktop and mobile.
The advanced configuration options could use clearer documentation to help with custom setups.
Thirdlane is a dependable platform that has streamlined how our team communicates and collaborates daily. A solid choice for businesses that need a flexible and feature-rich communication platform.
Thanks for the thoughtful review, Jason! It’s great to hear that Thirdlane has been a reliable solution for your team. We’ll definitely take your feedback on the documentation into account for future improvements.
Flexible deployment options (cloud or on-premise), dependable across devices, and includes a wide range of features like PBX, messaging, and team collaboration that can be adjusted for specific workflows.
Advanced setup may require significant technical effort, and the interface design feels a bit outdated compared to newer platforms.
Thirdlane Multi Tenant PBX combines essential communication tools—voice, video, messaging, and collaboration—into a single system designed to fit diverse business needs. It’s a straightforward solution for teams looking to streamline their operations.
Thank you for your insightful review, Jake. We are pleased to hear that Thirdlane’s flexibility and comprehensive features have been instrumental in streamlining your operations. Your observations regarding the setup complexity and interface design are invaluable, and we are committed to addressing these areas to further enhance the user experience.
Excellent for handling multiple clients with its multi-tenant capabilities.
White-label option allows for branding flexibility, tailored to each client.
Integrates voice, messaging, and video into one platform, reducing the need for multiple tools.
Scalable to fit both small and mid-sized businesses, adapting to growth.
Requires some effort for initial setup and configuration.
Can feel a bit complex for first-time users unfamiliar with PBX systems.
Thirdlane Multi Tenant PBX is a robust and flexible solution, particularly suited for MSPs. Its scalability, white-label options, and unified communications make it a smart choice once set up properly.
Appreciate the feedback, Mike! We know the setup can take some time, especially for new users, and we’re working on resources to make it easier. Glad to hear the multi-tenant and white-label features are working well for you!
Designed for MSPs: Tailored features allow us to serve our clients more effectively, simplifying their experience and ours.
Custom Branding: The white-label option means we can maintain our brand identity, making our services feel exclusive.
Unified Platform: Integrates voice, video, and messaging seamlessly, reducing tool fatigue and improving efficiency.
Overwhelming Features: The sheer number of options available can complicate decision-making, especially for teams new to unified communication systems.
Thirdlane has become an essential asset for our managed service provider business. The platform’s white-label feature not only enhances our offerings but also fosters deeper client trust and loyalty.
Thank you for your detailed feedback on our platform, Thomas! We're glad the MSP-focused features and white-labeling have enhanced your service delivery, and we're continuously working to make our feature-rich environment more intuitive for teams at all experience levels.
- Excellent margins for MSPs, making it a profitable choice.
- Offers a white label option, allowing customization and branding.
- Robust features including multi-tenant PBX, business phone system, and call center capabilities.
- Seamless integration with a variety of hardware and applications.
- Cost-effective solution compared to other well-known competitors.
- High reliability and performance, ensuring uninterrupted communication.
- Not as widely recognized as some other PBX solutions.
- Initial setup and customization might require a learning curve for new users.
Thirdlane provides a comprehensive and cost-effective VoIP solution that is particularly advantageous for MSPs due to its excellent margins and white label options. With robust features and seamless integration capabilities, it stands out as a reliable choice for businesses looking to enhance their communication systems. Despite not being as well-known, its performance and customization options make it a strong contender in the market.
Thank you for your thoughtful feedback! We're glad to hear that our features and white label option are adding value to your business. We understand that the initial setup may present a learning curve, and we’re continually working on making that process smoother for new users.
The ability to customize and manage different tenant environments has streamlined our operations, and the support team has been fantastic.
Occasional minor issues with updates, quickly resolved by support. Initial setup required some learning curve, but support was helpful.
Transitioning to Thirdlane Business PBX has been a smart move for us. It offers the flexibility and scalability we need as an MSP serving diverse clients. The ability to customize and manage different tenant environments has streamlined our operations, and the support team has been fantastic. Highly recommended!
Thanks for sharing your thoughts! It's awesome to hear that Thirdlane Business PBX has been such a good fit for your growing business. Apologies for the learning curve and those minor update issues, but it's great to know our support team had your back. Your recommendation really means a lot!
Scalability: Thirdlane’s Multi Tenant PBX scales effortlessly, making it suitable for businesses of all sizes.
Integration: Seamless integration with various tools enhances productivity and team collaboration.
Customization: Highly customizable to meet specific business needs, ensuring a tailored communication experience.
User-Friendly: Intuitive interface across desktop, mobile, and web clients.
Affordability: Offers robust features at a competitive price point.
Initial Setup: The initial setup can be complex and might require technical expertise.
Learning Curve: Some advanced features have a steep learning curve for non-technical users.
Thirdlane provides a comprehensive and reliable unified communications solution that excels in scalability, integration, and customization. While the initial setup and advanced features may pose challenges, the overall benefits make it a strong contender for businesses seeking a robust and affordable UCaaS platform.
Thanks for the awesome feedback, John! We're pumped that you're loving our scalability and features. We're on it with making the setup smoother and the advanced stuff easier to master.
Thirdlane shines with its user-friendly design and robust features that significantly boost team efficiency. Seamless integration of voice, messaging, and video functionalities stands out as an exceptional advantage.
Although exploring the wide range of features may seem daunting at first, the benefits are worth the initial effort.
Thirdlane emerges as a dynamic force in driving business productivity, providing a unified solution for effective communication and collaboration.
Thanks for the feedback, David! We're glad you find the design and features efficient. We appreciate your patience while exploring all the functionalities.
- Offers a solid white label option that’s easy to customize.
- Excellent support and a robust feature set.
- The initial setup can be a bit of a learning curve, requiring some time and effort to fully understand all the features and configurations.
Thirdlane is a fantastic choice for MSPs looking for a reliable, customizable PBX solution. The white label feature helps us maintain our brand while providing top-notch service.
We're glad to hear you're enjoying the solid white label option and excellent support of Thirdlane. While the initial setup may have a learning curve, we're here to support you every step of the way as you explore its robust feature set.
I love how easy it is to set up and manage. It's like a Swiss Army knife for communication, with everything from calls to messaging all in one place.
Sometimes the interface can feel a bit dated but it's not a big problem at all...
We've been using Thirdlane for all our communication needs, from internal team chats to client calls. It's really streamlined our workflow and made it easier to stay organized, especially with remote work becoming more common.
Thanks for the great review! Glad to hear Thirdlane's setup and all-in-one features are hitting the mark for you. We're always working on updates, so stay tuned for a sleeker interface. Awesome to see it's keeping your team organized and connected, especially with remote work!
Enhanced team collaboration with seamless integration across devices; robust suite of features for comprehensive communication management.
Navigating the initial stages of familiarization to fully leverage the extensive range of functionalities offered by Thirdlane presents a bit of a challenge. This involves dedicating time and effort to understand the depth and breadth of the platform's capabilities, ensuring that users can make the most out of the powerful communication tools at their disposal.
Thirdlane streamlined our internal and external communications, eliminated disjointed communication channels, and significantly improved our operational efficiency by providing a unified platform for voice, messaging, and video conferencing.
Really appreciate hearing how Thirdlane's helped your team work together better and manage communications smoothly. About the learning curve, totally get it—it's something we're on. Your insights are super helpful for tweaking how we onboard and guide new users. Thanks for flagging this up!
Big fan of how Thirdlane's gear flexes with our company's rhythm. Their tools aren't just feature-rich; they actually fit what we're trying to do, from smoothing out call center kinks to beefing up our overall chats and calls.
Everything is good, overall. A bit of a head-scratcher if you're not too tech-savvy.
All in all, diving into Thirdlane has paid off for us. It's given our communication a serious upgrade, helping us keep pace as we grow and stay sharp in the market. There's a bit of a learning curve, but once you're over that hump, it's pretty much smooth sailing. They've become a crucial part of how we talk, both in-house and out.
Thanks for the feedback! Thrilled to hear Thirdlane aligns so well with your needs. We're here to help simplify those tech puzzles for you.
Thirdlane's adaptability is top-notch. It fits our needs perfectly, and the interface is easy for my team to use.
Some advanced features are tricky to master. It can be a bit much for those new to the system.
I use Thirdlane to manage our communication networks. It’s simplified our complex systems, making everything run smoother and saving us time.
Thanks for taking the time to review, Lucas! It's fantastic to see Thirdlane aligning so well with your team's workflow and easing your communication challenges. We appreciate your honesty about the learning curve with advanced features – it's crucial feedback for us. Here’s to smoother operations and more time back in your day, thanks to Thirdlane!
The practicality of combining Multi Tenant PBX with Thirdlane Connect has always been easy on our communication needs. I particularly like its ability to handle more than one customer on the same platform without much hustle – this comes in handy during administrative purposes. This way, one feels that he's keeping an organized form of information rather than juggling some apps around. It feels more like a unified command center, rather than hopping around multiple apps.
At first, it was a bit of an obstacle in regards to the steep learning curve. The technical know-how is more than expected everything tailored to our specific needs. Moreover, the interface, though functional, didn't quite capture the slick modern feel of some of the more consumer-centric apps with which our team has become familiar.
We used Thirdlane to make our internal team coordination better and to make client handling more controllable. It acted as a bridge between their departments so that their work goes hand in hand. This system has helped reduce clutter from using various tools for several communication needs, bringing much-needed order, which added to our daily interactions. This implementation saved us time and enhanced our response time to the queries of our clients, making it a more seamless and responsive service.
Thanks for finding the time to provide a description of your experience with Thirdlane products. We are happy that Multi Tenant PBX and Connect serve you well, working fine for their intended purpose - as a communication tool. Thanks for mentioning the initial learning curve and shortcomings of design and usability that were compensated by features and support. We try hard to address these and improve in these areas as much as possible. Your feedback is greatly appreciated and will guide our improvements.