TeamUp Review

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TeamUp Reviewed

Editors' Review by the Fitness & Health Software Review Team

TeamUp is one of the most widely used premier fitness and health management software for independent fitness studios, gyms, CrossFit boxes, personal trainers, instructors and fitness professionals.

TeamUp is a solution that belongs in several software categories, including fitness and health management, membership management and club management software. It is touted by many industry users and pundits as a revolutionary piece of management software specifically tailored to help streamline the management of fitness clubs, boxes and gyms.

In addition to facilitating the management processes typically associated with running a fitness membership studio or gym, the software also helps independent personal trainers and instructors with managing administrative operations such as memberships, online scheduling/bookings and classes, payment collection and processing, etc.

TeamUp is equipped with a wide variety of features that enables it to perform the key functions and capabilities it is mainly designed to do, from accepting online bookings and processing payments to scheduling classes for instructors and their clients. While some of the features allow users to manage their class schedules or accept payments, there are tools available that give fitness trainers and instructors the ability to interact and communicate with their clients or students. There are also features that are geared towards providing reliable reports and actionable insights for growing the business.

The fitness management platform is relatively simple and straightforward when it comes to setting it up, using an intuitive and fully customizable design. It remains true to its core objectives, the main purpose of its existence, to help you effectively manage your relationship with your clients by providing custom forms that are tailored for client data collection during the registration or sign-up process, class/course registration and service/product purchases.

TeamUp is designed to help you fully customize your email messages and newsletters to your existing clients and leads. It even allows you to personalize your TeamUp page to reflect your branding and to make sure it looks as professional as possible to both existing and prospective clients.

TeamUp Features

As previously mentioned, TeamUp is packed with a broad range of features, all designed to facilitate the way you manage your club membership or fitness studio business. If you’re an independent personal trainer or instructor, this software solution is equipped with features and tools that allow you to easily manage the administrative aspects of your operation. The following are some of the key features that you should know about before deciding whether to purchase this product or not:

The customer section

The Customers page or section of the Go TeamUp app is where you can access all the information you need about your clients, all in one cohesive space. The Customers feature is an online customer or client database that is designed for ease-of-use and accessibility. When a new customer or client signs up to join your fitness club, studio or gym, you can simply add them in the database within the Customers section, along with a few basic details about the customer such as their name, contact information, email address and perhaps a few useful notes.

TeamUp’s Customers section also enables you to customize your self-service sign-up form to reflect your club or fitness studio branding. The self-service sign-up form allows you to collect all the information you need from the prospective customer and then move them seamlessly through the funnel, from sign-up to purchase. The Customers section gives you the ability to track every customer’s journey by providing the tools necessary to identify and target customers at every stage through automated statuses.

Classes and scheduling solutions

This TeamUp feature is where classes, courses and workshops are scheduled, where timeslots are filled for recurring sessions and where one-off or one-time events are set up and booked. TeamUp provides flexible class scheduling, allowing you to set specific class types, book days and times, manage multiple bookings as well as create either a recurring or a one-off class schedule.

The fitness management software also gives existing and prospective customers the ability to book classes online. They can create and manage their own class registrations and schedules through your business website or via the available apps. You can send messages, reminders and follow-ups automatically using the software. You can use the register function to see who is attending sessions online or in-person, as well as a few other crucial details about the event and the customers. You may also create an online class through Zoom, initiated directly from the register.

Membership management

Manage all your members with the help of robust tools and solutions designed to facilitate the creation, customization and management of different size memberships. The cloud-based club and membership management platform offer flexible membership limits. You can easily set your class pricing, availability and allotments per billing cycle or on a daily, weekly, monthly or annual basis. You may also create membership packages and plans, including prepaid plans, recurring plans and special class packages.

TeamUp also offers a tool that lets you track and record attendance. The software allows you to easily keep track of classes and event participation by simply going to the member attendance section right on your dashboard.

Payments processing

With TeamUp, you can easily accept and process payments through online means or in person. The cloud-based solution provides automated billing, which enables you to process recurring membership payments automatically. TeamUp supports a variety of payment methods, including credit cards, direct debit or in-person payments right from the app.

The software also has a flexible discount code system that is fully capable of supporting any promotion or discount offers you might want to implement for your existing customers as well as your prospects.

TeamUp Benefits

There are a number of benefits that can be had with the proper implementation of the Go TeamUp fitness and health membership management solution. This cloud-based platform can serve a wide variety of users, from franchise fitness studios and gyms to independent instructors and personal trainers. The following are some of the core benefits that you can expect from your standard TeamUp subscription:

Quick and easy sign-up process

TeamUp is designed so it can deliver a much easier sign-up process for your new clients and customers. The platform utilizes a self-service sign-up feature that lets prospective clients sign-up and manage their own account profiles and schedules. You may also customize your sign-in form so you can collect the information you need from the potential customer, such as their contact details, email address and so on.

The sign-up form is tailored so customers can move from the sign-up process all the way to the purchase action as seamlessly as possible. The customer referral function gives you the ability to reward those that are willingly referring your business to another potential customer. Finally, the automated email feature allows you to create and send scheduled follow-up emails to your existing clients as well as your leads.

Full mobile support

TeamUp is designed with a mobile-first approach. In fact, the platform now has newly designed mobile applications that you can leverage effectively in order to provide your existing clients and potential customers the best booking experience possible. The TeamUp app is compatible with any internet-enabled mobile device and supports both Android and iOS mobile operating systems. The mobile app support comes with all subscriptions or pricing packages. This should give your clients the ability to create and manage their own class bookings and registrations right from their mobile devices.

Marketing automation through Zapier

The cloud-based solution is also equipped with a variety of marketing features and capabilities, including the ability to sync your TeamUp membership management system to any of the supported marketing automation solutions available. This is achieved by seamlessly integrating with Zapier. Mailchimp, Infusionsoft, ActiveCampaign, among others, are supported. The software solution also helps with keeping track of customer behavior and together with its automated statuses feature, you easily identify and track customers at every stage.

Analytics tools are also available with TeamUp, which provides you and your team with valuable insights into the day-to-day operations. Having this capability in your arsenal should empower you to make data-driven decisions when it comes to the direction of your business.

TeamUp Pricing

TeamUp is a cloud-based software solution and like most cloud-based software products, it follows a subscription-based model that charges a fixed amount on a monthly basis. Pricing for TeamUp is based on the number of active customers or clients you have per month, instead of the available features, extra perks or exclusive packages. With TeamUp, you get all of the features and capabilities the platform has to offer, regardless of the amount you’re paying per month

Pricing for TeamUp starts at $59 per month for up to 50 active customers. A free trial is available. You can explore the product for free and for an unlimited time until a second client or customer is registered into the system. In such case, a free 30-day trial will then commence. As previously stated, you will get access to all the features and tools, regardless of the price tier you are subscribed to. You may visit the Go TeamUp website for more pricing information.

Conclusion

TeamUp is among the most highly regarded membership and booking management solutions for fitness studios, gyms, CrossFit boxes, personal instructors/trainers and their online, in-person and on-demand service offerings. It’s a system that is easy to use and implement for the membership club and their clients.

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