Support.com

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What is Support.com?

Support.com provides remote PC diagnostic and repair services to improve the home network performance.

Support.com Cloud is a cloud-based customer support platform that minimizes customer effort and maximizes the benefits customers get from your products. It diagnoses and fixes computer issues for their customers.

The Support.com makes most of its technology to manage machines and run an automated solution for fixing PC problems faster and more efficiently. It also has an embeddable step-by-step self-service widget with agent-assisted support.

Self-Support is cloud-based tech support software designed to improve the self-service environment and customer experience. Agents can provide their customers with step-by-step directions and support to resolve their technical issues.

The service also provides reliable analytics for customer satisfaction insights.



Support.com Awards


Support.com currently scores 84/100 in the Support & Helpdesk category. This is based on user satisfaction (86/100), press buzz (54/100), recent user trends (falling), and other relevant information on Support.com gathered from around the web.

The score for this software has improved over the past month. What is this?
www.support.com

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Support & Helpdesk Market Radar

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Support.com Product Overview

  • Agent Support

  • Self-Support

  • Automated Fixes

  • Multimedia Demos

  • Decision Points & Dynamic Decision Points

  • Interaction Analytics

  • Guided Paths Designer


Languages Supported: English

Support & Helpdesk Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in September 2022.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Support.com Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Support.com Pricing

Support.com Pricing Plans

Continuous support

$19.99
1 user(s) / month
  • 24/7 technical support
  • On-demand diagnosis
  • Virus removal
  • Network Support
  • New device setup

One-time tech support service

$129.99
One-time fee
  • Diagnose and Repair
  • Optimize speed
  • Performance fix
  • Virus and spyware removal

Wireless Networking Support

$79.99
One-time fee
  • On-demand diagnosis
  • Resolution of networking problems
  • Assisting in adding devices to the network
  • Updating security

Computer Tune Up

$79.99
One-time fee

Install and Setup

$49.99
One-time fee
  • Connecting printer, tablet, smart phone, TV, or other wifi enabled device

Plans starting from: $19.99/month Credit card required: No

Support.com FAQs

Does Support.com integrate with any other apps?

Integrations: Salesforce, NetSuite, Zendesk.

Does Support.com offer guides, tutorials and or customer support?

Support: Videos, Webinars, Phone Support, Email Support.

What is Support.com generally used for?

This service is generally used for remote PC diagnostic and repair.

Who are the main user groups of Support.com?

Users of this service are individuals, SMEs, and large companies.

Does Support.com offer multi-user capability (e.g. teams)?

No.

What are some applications Support.com is commonly used in tandem with?

It is commonly used in tandem with CRM applications.

Does Support.com offer an API?

Yes, it offers REST API.

What platforms does Support.com support?

This is a web-based service.

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