Sprinklr

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What is Sprinklr?

Sprinklr allows you to effectively manage customer experiences across +20 digital channels.

Sprinklr's integrated platform facilitates important social media marketing activities, such as planning, publishing, reporting, and campaign management.

Planning:

  • Sprinklr organises all of your content across your various social media platform, including Facebook and Twitter.
  • This allows you to work on your campaigns, events, and posts efficiently one single platform.
  • With Sprinklr's global editorial calendar, you can always ensure that your content will reach the right audience.

Publishing:

  • Sprinklr allows you to draft, approve, schedule, and auto-tag your content across more than 20 different channels.
  • This helps you maintain a consistent brand voice and message across your various social media platforms.

Asset Management:

  • Sprinklr provides a highly organized platform where you can view and analyze the impact of your content assets.
  • With Sprinklr's platform, you can easily surface top performing content from anywhere within your company and also use new content engagement data to determine the focus of new marketing campaigns.

Campaign Management:

  • The integration of Sprinklr's easy-to-use calendar assists you in tracking your campaign initiatives and measuring their impact on your business.
  • You can also enforce campaign consistency and consolidate reporting metrics, such as engagement and conversion, across multiple social media platforms.

Sprinklr scored 86/100 in the Social Media category. This is based on user satisfaction (80/100), press buzz (52/100), and other relevant information on Sprinklr gathered from around the web.

The score for this software has declined over the past month. What is this?


Sprinklr Awards

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Social Media Market Radar

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Sprinklr Product Overview

  • Deploy campaigns effectively across channels, markets, and demographics

  • Ensure there is campaign consistency across your entire platform

  • Schedule targeted message across channels and brands


Languages Supported: English

Social Media Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Social Media software for business. Published in October 2021.

Software for social media marketing is used to outreach, interact and schedule communicate with a wide range of audiences such as clients, consumers, stakeholders and the general public. It can be used for the acquisition of new customers and helps understa...

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Sprinklr Features

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Audience Targeting
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Account
  • Multi-App
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Click-to-Dial
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management

Sprinklr FAQs

Does Sprinklr offer guides, tutorials and or customer support?

Sprinklr offers numerous guides on our website and our customer support is also willing to help if you run into any difficulties.

Who are the main user groups of Sprinklr?

Sprinklr is mainly used by enterprises to manage their social media marketing, although it can also be used by startups or individual influencers to manage their social platforms.

What are some applications Sprinklr is commonly used in tandem with?

Sprinklr is frequently used in tandem with Facebook, Instagram, LinkedIn, Pinterest, Twitter, VK, and YouTube.

Sprinklr User Reviews

Average User Rating:
3.98/5 based on 641 user ratings.
Your Rating:
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"It allows me to carry out all the communications and customer assistance in a much more orderly way"


What do you like about Sprinklr?

It has a fairly simple and easy-to-use interface that allows me to use the entire system without any inconvenience, in addition, it is an excellent option to respond to the messages that users send us in a fairly easy and fast way. The fact that we can configure automatic responses also turns out to be something quite useful since we can leave the previously programmed responses in case a message reaches us during our rest hours, the fact that they are constantly updating and innovation seems great to me, Since that way they can innovate and bring us better functionalities for those of us who use this tool, their performance is very good and their customer service team is even better. Since I started using it, it has been helping me to improve the way in which I organize the messages that reach my accounts and emails from my clients, which allows me to carry all the communications and customer assistance part of a much more orderly and automated way, which translates to better performance within the company.

What do you dislike about Sprinklr?

What bothers me the most is the fact that personalized responses cannot be customizable, so I have to accept the default options.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
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