Snapsolv

What is Snapsolv?

Omni-channel messaging for customer support.

Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.


snapsolv.com


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Customer Service Market Radar

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Snapsolv Product Overview


Languages Supported: English

Customer Service Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in May 2022.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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Snapsolv Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Snapsolv FAQs

Who are the main user groups of Snapsolv?

Sales and Support professionals.

What is Snapsolv generally used for?

To support customers across web and mobile apps with messaging.

Does Snapsolv offer multi-user capability (e.g. teams)?

Yes.

Does Snapsolv offer guides, tutorials and or customer support?

Yes.

What platforms does Snapsolv support?

Web, Social and Mobile apps.

Does Snapsolv integrate with any other apps?

Yes.

What are some applications Snapsolv is commonly used in tandem with?

Salesforce, Zendesk, Zoho, Service Now.

Does Snapsolv offer an API?

Yes.

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