Second CRM

What is Second CRM?

Cloud based easy to use software to improve customer relationships, increase sales and much more.

Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale.

Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support.

Compare Second CRM

Second CRM currently scores 62/100 in the CRM category. This is based on user satisfaction (70/100), press buzz (37/100), recent user trends (falling), and other relevant information on Second CRM gathered from around the web.

The score for this software has declined over the past month. What is this?

www.secondcrm.com

CRM Market Radar

Second CRM Product Overview

Data driven Standard Process: We promote business automation and data driven approach to manage any business looking to scale. Implementing standard business processes with automated workflows, and escalating any anomalies with real-time dashboards and KPI’s are MUST for a predictable business growth and scaling up.
Always there for Customers: We offer multiple support options via email, phone, skype or even Whatsapp, whatever customers prefer, as long as they are using our products. Multiple implementation and support packages are available to meet the needs of every business.
No Big Bang Approach: We encourage businesses to start with basic automation and then slowly add advanced features as they scale. This way businesses don’t have to fork out a big amount upfront, without seeing any tangible returns and also it helps in smoother transition for employees.
Asian Products: We develop all our products keeping in mind local regulations and the needs of Asian SME businesses. From supporting all Asian languages, currencies and taxation, offer billing in local currencies, to having customer support guys speak local language, goes a long way to establish ourselves as the first choice among Asian businesses.

Languages Supported: English, Malay, Indonesian, Thai, Vietnamese, Chinese, Czech, Arabic, French, Hungarian, Dutch, Italian, Russian, Tamil, Swedish, Spanish, Turkish

CRM Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in April 2023.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...

FREE DOWNLOAD CRM-Software-Buyer-Guide-2018.pdf

Second CRM Features

2-Factor Authentication
API
Audience Targeting
Budgeting
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
Expense Tracking
External Integrations
File Sharing
File Transfer
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-Currency
Multi-User
Notifications
Project Management
Referral Tracking
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Travel Management
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Sales Motivator
Click-to-Dial
Net Promoter Score
Sales Automation
Pipeline Management

Second CRM Pricing

Second CRM Pricing Plans

SECOND CRM FOUNDATION

$10.00
1 user(s) / month

Customer Database
Plan and Track Customer interactions
Calendaring and Reminders
Tasks Management (Kanban)
Send Email and SMS
Manage Multiple Email Accounts
Employee database
User directory & Messaging
HR Policy documents
Leaves Management
Claims Management
Passport and Visa expiry alerts
Meetings Management
Document Management
Company Announcement and Message Board
Manage Expenses and Office Bills
Track Payments (Claims and Bills)
Reports, Charts and Custom Dashboards

SALES

$36.00
1 user(s) / month

Capture leads from email, website and social media
Append your Leads info with powerful data enrichment
Manage follow ups (appointments, meetings, reminders)
Email and SMS Campaigns to keep your leads warm
Track opportunities and sales pipeline
Manage sales team and track activities
Generate and send quotes and invoices
Manage sales orders and delivery orders
Manage payments and receipts
Sync data with Quickbooks, Xero
Set sales target and track performance
Generate sales reports and charts
Custom dashboards and widgets
Schedule sending reports via email

SERVICE

$36.00
1 user(s) / month

Segment customers for better Account Management
Manage service team and track activities
Customer selfservice portal for creating and tracking service requests
Manage service contracts with expiry alerts
Track customer requests (tickets) with escalation
Email automation - auto response, ticket creation and assignment
Manage FAQ's and Knowledge base
Design and execute customer survey (CSAT, NPS)
Generate service reports and charts
Custom dashboards and widgets
Schedule sending reports via email

Other pricing information:

Starting from $10/user/month

Get started with the very basic automation features and then slowly add more advanced features like sales force automation and customer service, as you become ready to scale.No Setup Fee. Monthly fee includes user licence, hosting, technical support, daily backups, bug fixes, updates and online video training.

Plans starting from: $10.00/month Credit card required: No

Second CRM FAQs

Does Second CRM offer guides, tutorials and or customer support?

Second CRM offers Customer support via Phone, WhatsApp and Email. And provides an online customer support Portal that includes user manual, video tutorials, faq, Online Live chat

Does Second CRM integrate with any other apps?

Connect with your favorite apps:
Accounting Software - QuickBooks, Xero
eCommerce - WooCommerce, Shopify, Magento
Contacts & Calendar - Google, Office 365
SMS - Clickatell
Payments - Stripe, eGHL, eNETS
Logistics - EasyParcel

Who are the main user groups of Second CRM?

Small sized single location companies to large regional enterprises, across multiple industries and geographies.

What is Second CRM generally used for?

Manage Sales & Marketing, Customer Support and Business Operations

What platforms does Second CRM support?

Second CRM is a web based application, which supports all major browsers on all operating systems. Second CRM web app also support browsers on all major devices: iPhone, iPad, Android phones & tables, Windows 8 Phone & tablets and BlackBerry 10.

What are some applications Second CRM is commonly used in tandem with?

Contacts & Calendaring, Email Marketing, SMS gateway, Payment gateway, Accounting/ERP software, eCommerce platform/Marketplace, Logistics, Integration with landing pages, etc

Does Second CRM offer an API?

Second CRM offers two-way REST based web APIs to integrate with third-party applications.

Does Second CRM offer multi-user capability (e.g. teams)?

Second CRM is designed for Team environment, with very details settings and configurations for Roles and Permissions, Groups, team hierarchy, etc to support any organisational structure.