Respond.io is a business messaging platform that connects customers from any channel to every team.
respond.io is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. respond.io unifies messaging app business accounts in one place, allowing multiple agents to handle conversations and creating a holistic record of all customer chats.
Using respond.io automation tools, companies can engage with more customers using a smaller workforce. Surveys & Automation facilitate customer onboarding and enable fluid data collection. AI-powered Smart Replies allow agents to answer FAQs with ease while some questions are answered entirely automatically.
With respond.io, companies can reduce costs and scale quickly while engaging with the next generation of consumers.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Respond.io currently scores 84/100 in the CRM category. This is based on user satisfaction (98/100), press buzz (45/100), recent user trends (falling), and other relevant information on Respond.io gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Shared & individual inboxes
Canned Responses (Snippets)
Chat Assignment & Transfer
Send & Read Receipts
Omni-channel Chat History
Contact & Segment Manager
Tagging & Custom Fields
Automatic Contact Assignment
Automated Surveys
Zapier & Dialogflow Integration
Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in August 2022.
This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...
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SMEs
Customer Messaging and Customer relationship management
