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What is is a business messaging platform that connects customers from any channel to every team. is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. unifies messaging app business accounts in one place, allowing multiple agents to handle conversations and creating a holistic record of all customer chats.

Using automation tools, companies can engage with more customers using a smaller workforce. Surveys & Automation facilitate customer onboarding and enable fluid data collection. AI-powered Smart Replies allow agents to answer FAQs with ease while some questions are answered entirely automatically.

With, companies can reduce costs and scale quickly while engaging with the next generation of consumers. Awards currently scores 84/100 in the CRM category. This is based on user satisfaction (98/100), press buzz (45/100), recent user trends (falling), and other relevant information on gathered from around the web.

The score for this software has declined over the past month. What is this?

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CRM Market Radar

Artboard 1 copy 4 Product Overview

  • Shared & individual inboxes

  • Canned Responses (Snippets)

  • Chat Assignment & Transfer

  • Send & Read Receipts

  • Omni-channel Chat History

  • Contact & Segment Manager

  • Tagging & Custom Fields

  • Automatic Contact Assignment

  • Automated Surveys

  • Zapier & Dialogflow Integration

Languages Supported: English, Spanish

CRM Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in August 2022.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...


  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management Pricing Pricing Plans


  • 5 Team Members
  • Unlimited Messages
  • All Channels
  • Up to 100 Contacts


unlimited user(s) / month
  • Unlimited Team Members
  • Unlimited Messages
  • All Channels
  • 1,000+ Contacts

Plans starting from: $29.00/month Credit card required: Yes FAQs

Does integrate with any other apps?

  • Zapier
  • DialogFlow
  • ChatBase

Does offer multi-user capability (e.g. teams)?


Does offer guides, tutorials and or customer support?


Who are the main user groups of


What is generally used for?

Customer Messaging and Customer relationship management

What platforms does support?

  • Desktop & Mobile Browsers
  • Apple iOS App
  • Android App

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