Respond.io

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What is Respond.io?

Respond.io is a business messaging platform that connects customers from any channel to every team.

respond.io is a customer conversation platform that enables companies to scale their customer engagement without scaling their teams. respond.io unifies messaging app business accounts in one place, allowing multiple agents to handle conversations and creating a holistic record of all customer chats.

Using respond.io automation tools, companies can engage with more customers using a smaller workforce. Surveys & Automation facilitate customer onboarding and enable fluid data collection. AI-powered Smart Replies allow agents to answer FAQs with ease while some questions are answered entirely automatically.

With respond.io, companies can reduce costs and scale quickly while engaging with the next generation of consumers.



Respond.io Awards


Respond.io currently scores 84/100 in the CRM category. This is based on user satisfaction (98/100), press buzz (45/100), recent user trends (falling), and other relevant information on Respond.io gathered from around the web.

The score for this software has declined over the past month. What is this?
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CRM Market Radar

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Respond.io Product Overview

  • Shared & individual inboxes

  • Canned Responses (Snippets)

  • Chat Assignment & Transfer

  • Send & Read Receipts

  • Omni-channel Chat History

  • Contact & Segment Manager

  • Tagging & Custom Fields

  • Automatic Contact Assignment

  • Automated Surveys

  • Zapier & Dialogflow Integration


Languages Supported: English, Spanish

CRM Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select CRM software for business. Published in August 2022.

This software category covers a wide range of applications aimed at making customer relationship management easier and more organized for businesses. CRM software typically features the ability to track customer interactions across multiple communication ch...

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Respond.io Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Click-to-Dial
  • Sales Automation
  • Pipeline Management
Respond.io Pricing

Respond.io Pricing Plans

FREE

Free
  • 5 Team Members
  • Unlimited Messages
  • All Channels
  • Up to 100 Contacts

PRO

$29.00
unlimited user(s) / month
  • Unlimited Team Members
  • Unlimited Messages
  • All Channels
  • 1,000+ Contacts

Plans starting from: $29.00/month Credit card required: Yes

Respond.io FAQs

Does Respond.io integrate with any other apps?

  • Zapier
  • DialogFlow
  • ChatBase

Does Respond.io offer multi-user capability (e.g. teams)?

Yes

Does Respond.io offer guides, tutorials and or customer support?

Yes

Who are the main user groups of Respond.io?

SMEs

What is Respond.io generally used for?

Customer Messaging and Customer relationship management

What platforms does Respond.io support?

  • Desktop & Mobile Browsers
  • Apple iOS App
  • Android App

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Respond.io Competitors Respond.io Alternatives

Respond.io Alternatives & Competitors

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