Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’
A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module.
* The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort.
* The helpdesk is easily customizable, so any business can adjust it to its needs.
* Analytics tools make the work of operators more transparent and efficient.
Pulsedesk currently scores 60/100 in the Ticketing & Help Desk category. This is based on user satisfaction (100/100), press buzz (16/100), recent user trends (falling), and other relevant information on Pulsedesk gathered from around the web.
| The score for this software has declined over the past month. What is this? |
to improve customers experience
Bitrix24, salesforce
yes
yes
yes
Any company with customer support
Our company develops CRM systems, and we were looking for a way to improve our customer service. Аfter 3 weeks of research we discovered that Pulsedesk has nearly all features we need or might need in the near future. The system makes it possible to collect customer requests from email, WhatsApp, and Telegram, automates their processing and making reports. It’s really easy to use, so it took a day or two to start working with helpdesk. It is also open to integrations, while Pulsedesk’s team is quite helpful to set them up. Thank you!
There are not integrations with task trackers as Jira but they promised to make integration with zapier.
