PHPKB


What is PHPKB?

PHPKB is a knowledge management software that enables organizations to locate, capture and share information seamlessly with customers, employees, and stakeholders.

PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easily. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises.

It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.

Some of the best in class features are:

  • User Groups & Private Categories – To secures confidential knowledge articles by allowing access to a certain group of users in the selected private categories.
  • User Management – Specific access is given depending on their role functionality. For example, Superuser, Editor, Writer, Member (Reader), etc.
  • Approval Workflow - Your knowledge base articles will require an editor to review them before publishing. Authors can create articles in the knowledge base but they remain pending approval by an editor or a superuser before publishing.
  • Feedback and Commenting – PHPKB allows your knowledge base users to comment on the particular article/documents. So, the concerned author will get notified and perform at the earliest.
  • Document Versioning - This feature helps to keep a record of every update made to the knowledge articles and you have the possibility to perform an audit trail for the revision and roll back to any of the other older versions.
  • Superfast Live Search - At PHPKB, you can search your knowledge base (in real-time) for articles that match the query. The most relevant articles are displayed in the list of suggestions to the user.
  • Reliability - Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a cloud-hosted version that prides itself with 99.98% of uptime. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly.
  • Robust Features - Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to a new knowledge management software and training their employees to use it. PHPKB is the #1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe.

Additional functions you may find helpful include the software’s bulk operation capability, API access, Event log, Single Sign-On (SSO), and import and export features.



PHPKB currently scores 76/100 in the Knowledge Management category. This is based on user satisfaction (100/100), press buzz (20/100), recent user trends (falling), and other relevant information on PHPKB gathered from around the web.

The score for this software has improved over the past month. What is this?
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Knowledge Management Market Radar

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PHPKB Product Overview


Languages Supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Persian, French, Hebrew, Hindi, Indonesian, Irish, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Thai, Chinese
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

PHPKB Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Analytics
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Employee Training
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Gamification
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Onboarding
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Video Courses
  • Electronic Signature
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • SAP Integration
  • Automated Conversion
  • File Format Conversion
  • Template Designer
  • Net Promoter Score
  • PDF Export
  • Offline Access
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
PHPKB Pricing

PHPKB Pricing Plans

Enterprise (MySQL) Edition

$585.00
once-off; 1 admin user; unlimited end users
  • Everything in Standard Edition
  • API
  • File Sharing & Downloads
  • Access Log (Audit Trail)
  • Subscriptions
  • Country-wise Traffic Statistics
  • Tickets History
  • IP Based Access Restriction
  • LDAP Integration & Authentication
  • Single Sign-on (SSO)
  • Image OCR Search
  • 100+ Category Icons
  • Document Versioning
  • Version Comparison
  • Article Locking (Prevents Concurrent Editing)
  • Protected Articles under Public Categories
  • Periodic Review
  • Dynamic Columns (on Manage Sections)
  • OAuth Plugin

Standard Edition

$285.00
once-off; 1 admin user; unlimited end users
  • 1 Admin User Account
  • Unlimited End Users
  • Unlimited Categories & Sub-categories
  • Unlimited Articles/Documents
  • Comments
  • Glossary Management
  • Users
  • Groups
  • Feedback & Ratings
  • Contact Form (Ticket Submission)
  • Fulltext Knowledge Base Search
  • Live Search Suggestions
  • Advanced Search
  • Asset Manager
  • WYSIWYG Content Authoring
  • Knowledge Base Statistics & Reports

Enterprise (MS SQL Server) Edition

$685.00
once-off; 1 admin user; unlimited end users
  • Everything in Enterprise Edition

Plans starting from: $35.95/month Credit card required: N/A

PHPKB FAQs

Does PHPKB offer multi-user capability (e.g. teams)?

Yes

Does PHPKB offer an API?

Yes, the enterprise editions of PHPKB knowledge management software come with API that makes it easy to integrate PHPKB with other software applications. The API provides a RESTful interface with JSON-formatted responses to use knowledge base entities.

What platforms does PHPKB support?

PHPKB is cross-platform compatible software and it can be installed on Windows, Linux, Unix, and other web servers.

Does PHPKB integrate with any other apps?

Yes, PHPKB knowledge base software offers seamless integration with other cloud-based services such as Zendesk, Salesforce, Google Analytics, Wufoo, Olark, Tidio Chat, and many more.

Does PHPKB offer guides, tutorials and or customer support?

Yes, we offer 12 months of free customer support to all the customers. Our extensive knowledge base library contains guides, tutorials, and best practices to improve your customer support score.

What are some applications PHPKB is commonly used in tandem with?

Customer Support Helpdesk

Who are the main user groups of PHPKB?

All business verticals irrespective of the industry type can utilize knowledge management to get an edge over the competition.

What is PHPKB generally used for?

PHPKB is used to set up and manage a knowledge base of frequently asked questions, common practices, business policies, and documents for sharing with staff and customers in a self-service manner.

PHPKB User Reviews

Average User Rating:
5.0/5 based on 1 user ratings.
Your Rating:
User profile picture

"Perfect software for creating a knowledge base"


What do you like about PHPKB?

PHPKB is a great knowledge base management solution at an affordable one-time price. The interface is very easy to use and it offers a lot of features. The live search function is excellent and allows our customers to find what they need quickly. The support team is very friendly and eager to interact directly.

We are using the Enterprise Multi-Language Edition of the software for over a year now. The public and private categories allow us to easily share the knowledge base with our internal staff and people outside of our organization.

What do you dislike about PHPKB?

None in particular. Honestly, I do not have anything negative to share about this product.

What have you been using it for and what problems did PHPKB solve?

We replaced our previous knowledge base, which was old, unattractive, and hard for both us and our customers to use. The support staff at PHPKB helped us with the data migration service from our old KB. With the feature-rich admin panel, our content creators are able to create a repository of answers to common questions so that our users can help themselves easily and quickly.

It helps us retain knowledge after employees move on.
It assists in faster onboarding of new hires.
It enables us to save time while finding answers.
It improves staff satisfaction.
It helps us ensure business info is consistent and accurate.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Sep 29, 2021

Reply from Ajay at Chadha Software Technologies:

Thanks for your review.

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