PHPKB is a knowledge management software that enables organizations to locate, capture and share information seamlessly with customers, employees, and stakeholders.
PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easily. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises.
It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.
Some of the best in class features are:
Additional functions you may find helpful include the software’s bulk operation capability, API access, Event log, Single Sign-On (SSO), and import and export features.
Yes, the enterprise editions of PHPKB knowledge management software come with API that makes it easy to integrate PHPKB with other software applications. The API provides a RESTful interface with JSON-formatted responses to use knowledge base entities.
PHPKB is cross-platform compatible software and it can be installed on Windows, Linux, Unix, and other web servers.
Yes, PHPKB knowledge base software offers seamless integration with other cloud-based services such as Zendesk, Salesforce, Google Analytics, Wufoo, Olark, Tidio Chat, and many more.
Yes, we offer 12 months of free customer support to all the customers. Our extensive knowledge base library contains guides, tutorials, and best practices to improve your customer support score.
Customer Support Helpdesk
All business verticals irrespective of the industry type can utilize knowledge management to get an edge over the competition.
PHPKB is used to set up and manage a knowledge base of frequently asked questions, common practices, business policies, and documents for sharing with staff and customers in a self-service manner.