NinjaOne (formerly NinjaRMM)

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What is NinjaOne (formerly NinjaRMM)?

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. A platform that allows you to spend more time on your business, not your keyboard.

NinjaOne (formerly NinjaRMM) was founded in 2013 to help MSPs and IT professionals simplify their workday with an intuitive and user-friendly unified IT management solution. Years later and the company has grown to support over 10,000 customers across the globe.

What can NinjaOne do for your business?

    with out-of-the-box alerts, fast remediation and responsive remote access.

    through fully managed patching, backups, and managed antivirus.

    by automating IT processes like remediation, scripting and policy functionality.

    by automatically synchronizing tickets, alerts, and devices with an existing PSA.


  • Automated Patch Management
    Patch Windows devices and common applications

  • Integrated Network Management
    Monitor Windows, Macs, SNMP and cloud resources

  • Real-Time Endpoint Management
    Keep customer endpoints running as efficiently as possible

  • Managed Antivirus
    See active threats and remediate seamlessly

  • Simple Remote Access
    Securely and remotely access your devices, anytime, anywhere

  • Powerful IT Automation
    Run scripts, antivirus scans and patch management

  • Actionable Reporting
    Get full visibility on system health and security metrics

  • Robust Monitoring & Alerting
    Reduce downtime with 360-degree monitoring & alerting

  • Custom Branding
    Display your IT organization’s logo and brand information

  • NinjaOne Mobile App
    IT emergencies won’t wait. Get full visibility, access, and troubleshooting on the go.

NinjaOne (formerly NinjaRMM) currently scores 94/100 (Top 3 in IT Management) in the IT Management category. This is based on user satisfaction (96/100), press buzz (42/100), recent user trends (falling), and other relevant information on NinjaOne (formerly NinjaRMM) gathered from around the web.

The score for this software has improved over the past month. What is this?

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NinjaOne (formerly NinjaRMM) Review

Editors' Review by the IT Management Software Review Team

NinjaOne is a robust and easy-to-use RMM software that provides all the necessary features, flexibility, and capabilities any MSP needs in a compact, quick-to-setup, and user-friendly package.

NinjaOne provides you with complete visibility and total control over your servers, workstations, networking devices, laptops as well as virtual machines. It is compatible with Linux-, Mac- and Windows-operated machines and network servers.

NinjaOne’s centralized, policy-based management approach places automation technology at the core of any endpoint management processNinjaOne is best suited for IT professionals and teams looking to optimize and streamline their instantaneous response strategy to various user issues as well as secure their network infrastructures and IT environments.

NinjaOne offers comprehensive and intuitive remote monitoring and management solutions that are mainly geared toward IT professionals and managed service providers. It provides users with a unified IT operations solution that simplifies the way IT professionals and teams tackle their work, from fully integrated remote access and control to remote application deployment and automated configuration management.

NinjaOne, as a whole, can help IT teams effectively manage their endpoints as well as provide adequate support for their end users using a centralized, modern, and intuitive platform.

NinjaOne Features

The following are some of the key features of NinjaOne and its many different capabilities:

Multi-platform endpoint management

NinjaOne comes with multi-platform endpoint management capabilities that allow users to resolve various IT issues relatively quickly, effectively reducing downtime with instantaneous remote access to Linux, Mac, Windows, SNMP, or VMware devices from a single unified platform. NinjaOne offers a built-in endpoint management toolset that is fully capable of addressing IT-related problems without the need to interrupt or negatively impact the end-user experience.

IT infrastructure monitoring and alerting

NinjaOne offers robust monitoring and alerting capabilities that allow users to quickly identify and resolve IT issues before your clients or end users even realize what has happened. In addition to NinjaOne’s powerful IT infrastructure monitoring solution, you also get to create custom alerts and generate notifications and tickets automatically. With the NinjaOne software, you can receive up-to-the-minute insights into endpoint health and performance, as well as systems data for comprehensive reporting, IT asset management, and endpoint management.

Simple yet powerful patch management function

With NinjaOne’s robust patch management feature, you have the ability to maintain the security and integrity of your endpoints as well as keep your devices up-to-date by simply automating the patch management process of your operating systems, whether you’re running on Linux, Mac, or Microsoft Windows. NinjaOne’s patch management solution allows you to easily configure your patching preferences with a truly granular patch management workflow. It also enables you to easily deploy and automatically update some of the most widely used third-party apps across all your endpoints.

Fast and secure remote access system

NinjaOne features a fully integrated, one-click remote access solution that gives you the ability to efficiently and securely take full control of endpoints with just one click. With NinjaOne’s remote access tools, you can easily verify a wide variety of IT-related issues, perform comprehensive maintenance, and provide fast support using Splashtop, TeamViewer, RDP, or Connective Control with very stable, quick connection speeds.

Robust scripting and IT automation capabilities

With NinjaOne’s RMM software and its easy IT automation capabilities, you have the power to automate many repeatable tasks and processes. This can help save you time and effort, as well as increase your overall productivity and operational efficiency. The platform’s powerful scripting and automation features can also help with the basic remediation of common IT issues.

Additionally, you have the ability to deploy automation on-demand, by schedule, or as a responsive action to alerts and notifications. All this can be managed by using any one of the five main scripting languages supported by NinjaOne, which include VBScript, ShellScript, JavaScript, Batch, and Powershell.

Powerful and effective endpoint protection

Effectively manage and maintain the desired endpoint protection level with NinjaOne by implementing and automating your managed antivirus solution with highly intuitive and robust AV integrations. With NinjaOne’s built-in security solutions, you can easily manage your drive encryption process as well as store, maintain, and automatically inject credentials to keep rogue or unauthorized devices out of your secure network.

Integrated file and folder cloud backup solution

NinjaOne also comes with a built-in, fully integrated cloud file and folder backup solution. This feature should help provide your end users and clients with peace of mind in knowing that their files and other important documents can be easily restored from the cloud at any time they want. Any file or document created in NinjaOne will automatically be stored and backed up in the cloud. Additionally, any changes or modifications made to the file will automatically sync with the file or document that is stored in the cloud, ensuring that all backups are up-to-date.

NinjaOne Features

NinjaOne Benefits

The following are some of the main benefits of implementing NinjaOne for your remote monitoring and IT management requirements.

NinjaOne is equipped with powerful IT monitoring tools

NinjaOne has created a powerful combination of unique products for IT monitoring and remote management, all on one unified platform. With the RMM software, you and your IT team can manage remote workstations, client servers, and multiple network devices with great ease and efficiency. The software provides robust features and capabilities designed for IT service management, such as one-click remote access, endpoint management, in-depth monitoring, and automated patching. NinjaOne's software plays a significant role in improving the effectiveness and efficiency of your IT services.

It has automated network management capabilities

With NinjaOne, you don’t have to install any third-party applications for your network monitoring requirements. The platform is also equipped with a fully integrated, easy-to-use network management solution designed to help you and your IT team keep track of hardware performance and NetFlow traffic data. NinjaOne also features a centralized and intuitive dashboard that provides you with a complete overview of your IT environment at a glance. This empowers you to identify and react accordingly to various IT issues in an instant.

NinjaOne allows you to fully customize your automated alerts and notifications according to the alert type, priority, and severity of the issue. This allows you to act on abnormal activities and issues within your network quickly and efficiently.

Offers a time-saving IT service management solution

NinjaOne and all of its products are purpose-built to ensure fast and efficient IT management. The RMM software, in particular, is meant to help reduce the time spent by IT professionals and teams on managing their network devices. NinjaOne features a clean and simple user interface that is easy to use and navigate. This user-friendly UI offers a consistent user experience across web and mobile devices. NinjaOne also offers free support for all its products, including onboarding and training to help users master the software.

Provides real-time IT asset monitoring

NinjaOne provides users with real-time data and insights into all their servers, virtual machines, and workstations, as well as their Linux, Windows, and Mac computers. This allows them to instantly receive critical device alerts and important details from a single interface. With all the information delivered and viewed on a unified platform, IT professionals and teams can provide effective IT service management in a fast and efficient manner. In addition, NinjaOne is also equipped with robust reporting capabilities to help users manage hardware inventory and patch compliance.

Fast and secure remote device access

NinjaOne is designed to facilitate your remote monitoring and management process, allowing you to have fast and secure remote access to all available IT assets connected to your network. For example, NinjaOne lets you access both Windows and Mac endpoints from a single interface without the need to download and learn new tools or use additional logins. With just one click, you can have complete control over all attended and unattended endpoints.

NinjaOne supports seamless integration with Splashtop, TeamViewer, and RDP for a fast, secure, and stable connection, allowing you to finish tasks quicker and more efficiently.

NinjaOne Pricing

NinjaOne offers pay-per-device pricing for its software solution. This means that you will only have to pay for what you need every month. Interested parties can visit the vendor’s website and fill out the form to request a custom quote.


NinjaOne, as a whole, is a comprehensive, unified platform that offers a wide range of tools and solutions for IT monitoring and management.InijaOne is a remote monitoring and management solution designed to facilitate simple to advanced IT operations. The software empowers IT professionals and teams to manage, resolve, and automate all their IT-related tasks using a single intuitive platform. It is equipped with tools and capabilities that help simplify otherwise complex tasks as well as boost productivity.

NinjaOne is best suited for managed service providers (MSPs), IT professionals, network administrators, and organizations looking to optimize their IT service management process and secure their IT environments.

IT Management Market Radar

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NinjaOne (formerly NinjaRMM) Product Overview

  • Monitoring and Alerting

  • Network Management

  • Patching

  • Automation

  • Remote Access

  • Security

  • Reporting

  • Administration

  • Branding

  • Ticketing

Languages Supported: English, French, German, Italian, Spanish, Dutch, Polish, Russian, Swedish, Norwegian, Portuguese

The Break/Fix to Managed Services Transition Kit

In The Break-Fix to Managed Services Transition Kit Final report by NinjaRMM, we will be taking a look at everything you need to know to convert clients and build a more efficient and profitable business. This includes insights into why you should opt for m.... Published in October 2019.


NinjaOne (formerly NinjaRMM) Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Mining
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Multi-Account
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Site Access Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Resource Management
  • Cloud Deployment
  • Software Modernization
  • Data Conversion
  • Remote Access
  • Hardware Integration
  • Software Integration
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Objectives Tracking
  • Comparative Reporting
  • Real-time Alerts
  • Risk Assessment
  • Process Reporting
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

NinjaOne (formerly NinjaRMM) FAQs

What is NinjaOne (formerly NinjaRMM) generally used for?

NinjaOne is an unified IT management software that offers features like managing endpoints, patching vulnerabilities, and providing remote control. Customers consistently rate NinjaOne as the number one RMM software.

Does NinjaOne (formerly NinjaRMM) integrate with any other apps?

  • TeamViewer
  • Webroot
  • Bitdefender
  • ITGlue
  • Storagecraft
  • Splashtop
  • Autotask PSA
  • HaloPSA
  • HarmonyPSA
  • Connectwise
  • Accelo
  • SherpaDesk
  • Slack
  • and many more ...

Who are the main user groups of NinjaOne (formerly NinjaRMM)?

Ideal for MSPs, VARs, and IT professionals and organizations of all sizes

What are some applications NinjaOne (formerly NinjaRMM) is commonly used in tandem with?

Bitdefender, Teamviewer, ITGlue

Does NinjaOne (formerly NinjaRMM) offer multi-user capability (e.g. teams)?


Does NinjaOne (formerly NinjaRMM) offer an API?


Does NinjaOne (formerly NinjaRMM) offer guides, tutorials and or customer support?


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