All-in-one User Feedback Software for Digital Channels
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need.
At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email).
Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana.
Feedback Translations (Enterprise package only)
NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
Collect online feedback and turn it into useful insights Feedback analytics software for websites, mobile apps and email
Target your slide-in surveys and web notifications precisely
Collect feedback with screenshots to understand what users want
Embed your feedback forms in-page to optimise funnels and content
Use email feedback to improve your email marketing campaigns
Easily collect in-app feedback using our mobile SDK
Customisable Net Promoter and CX survey campaigns across all digital channels
Take full control of your feedback data visualisations and analyses
Our native text analysis technology helps you explore huge amounts of data
Collaborate & Engage - We bring you from insights to action
Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in August 2022.
Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...FREE DOWNLOAD Feedback-Management-Software-Buyer-Guide-2018.pdf
Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email).
Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.
Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.
Join some of the most forward-thinking digital teams from companies such as Arcadia, TSB Bank, Walmart, Hotels.com, Siemens, Ahold, Mediacorp Ltd and many more.
A snap of market leaders who trust Mopinion:
Arcadia, Ahold, Decathlon, Efteling, Greetz, Hotels.com, Kia, KLM, KPN, Mediacorp, Siemens, TSB Bank, TomTom, TUI, Walmart, and more...
Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.
With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.
Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.
Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Jira, Slack, Trello, Asana, WordPress, Magento, Optimizely, Google, and many more...
Mopinion offers service in many ways. Including customer support, guides, and other useful resources.