monday Service


What is monday Service?

Accelerate your organization’s performance with an easy-to-use service platform that connects ticketing, projects, and cross-department teams.

monday service is monday.com’s cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform teams love.
Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline their processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations.
Built on monday.com’s collaborative platform, monday service enables service teams to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling seamless collaboration across-teams and stakeholders. By connecting ticketing with projects, workflows, and stakeholders - service teams can resolve complex issues faster, get a 360 holistic view of service operations, and enhance the employee and customer experience.
Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization.
With intuitive UI, unlimited flexibility, and quick implementation, monday service designed to drive full adoption and eliminate the need for costly developers, allowing teams to adapt the platform to evolving business needs and specific use cases effortlessly.
Ideal for organizations aiming to formalize and scale their service management practices, monday service ensures smoother operations, improved efficiency, and increased satisfaction for both employees and customers.



monday Service Awards


monday Service currently scores 90/100 in the Ticketing & Help Desk category. This is based on user satisfaction (92/100), and other relevant information on monday Service gathered from around the web.

The score for this software has improved over the past month. What is this?
monday.com
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monday Service Product Overview


Languages Supported: English

monday Service Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
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