Microsoft Dynamics 365

You May Also Like

Acumatica
(595)
ERP Software
Visit Website
MRPeasy
(7)
ERP Software
Visit Website
Total ETO
(16)
ERP Software
Visit Website
Crozdesk Logo

Find the right solution faster

What is Microsoft Dynamics 365?

Dynamics 365 combines ERP with CRM to accelerate business growth.

Dynamics 365 provides an integrated software suite with functionalities covering Sales, Marketing, Customer Service, Operations, Finance, Commerce, and HR management.



Microsoft Dynamics 365 currently scores 93/100 (Top 3 in ERP) in the ERP category. This is based on user satisfaction (92/100), press buzz (85/100), and other relevant information on Microsoft Dynamics 365 gathered from around the web.

The score for this software has improved over the past month. What is this?
dynamics.microsoft.com

Get ERP Software Advice

  • Microsoft Dynamics 365

ERP Market Radar

Artboard 1 copy 4

Microsoft Dynamics 365 Product Overview


Languages Supported: English

ERP Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select ERP software for business. Published in July 2024.

Enterprise resource planning (ERP) software is used by companies looking to manage a wide variety of their every day business operations including accounting, project management, procurement, supply chain management, as well as compliance and risk managemen...

FREE DOWNLOAD

Microsoft Dynamics 365 Features

  • 2-Factor Authentication
  • Accounts Payable
  • Accounts Receivable
  • API
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • General Account Ledger
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • P&L
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Product Catalog
  • Call Tracking
  • Click-to-Dial
  • Shipping Management
  • Order management
  • SAP Integration
  • Route Optimization
  • Resource Management
  • Sales Automation
  • Workflow Management
  • Pipeline Management
Microsoft Dynamics 365 Alternatives

Microsoft Dynamics 365 Alternatives & Competitors

Oracle ERP
Oracle ERP
  39 88/100
ERP Software
SAP
SAP
  692 87/100
ERP Software
SAP Business One
SAP Business One
  465 90/100
ERP Software
Sage X3
Sage X3
  71 87/100
ERP Software
Infor
Infor
  89 86/100
ERP Software
ERPNext
ERPNext
  37 86/100
ERP Software

Microsoft Dynamics 365 User Reviews

Average User Rating:
4.6/5 based on 5095 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Microsoft Dynamics 365 over time. It shows how existing users see Microsoft Dynamics 365 with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.2/10
Arrow Left Recent Older Arrow Left
Usefulness
8.8/10
Ease of use
9.2/10
Value for money
8.8/10
Customer service
10.0/10
User profile picture

"Microsoft Dynamics 365 - Empowering Businesses for Success"


What do you like about Microsoft Dynamics 365?

Microsoft Dynamics 365 is nothing short of a game-changer for businesses seeking to streamline their operations, enhance customer experiences, and drive growth. As a comprehensive suite of intelligent business applications, Dynamics 365 offers a wealth of features and functionalities that cater to a wide range of business needs, making it a powerhouse solution for organizations of all sizes and industries.

What do you dislike about Microsoft Dynamics 365?

Complexity of Implementation: For some businesses, especially smaller ones with limited IT resources, the initial implementation and setup of Dynamics 365 can be complex and time-consuming. The platform's extensive capabilities may require significant configuration and customization, leading to longer deployment times and potential challenges for less technically adept users.

Cost Considerations: While Dynamics 365 offers scalability and flexibility, the associated costs can vary significantly depending on the specific applications and features required. For some businesses, especially those with tight budgets, the pricing structure of Dynamics 365 may be perceived as prohibitive, particularly when considering additional costs for customization, training, and ongoing support.

User Interface Complexity: Despite efforts to improve user experience, some users may find the user interface of Dynamics 365 to be overwhelming or overly complex, especially when navigating between different modules and functionalities. Streamlining the user interface and enhancing usability could improve the overall user experience and reduce the learning curve for new users.

Integration Challenges: While Dynamics 365 offers integration capabilities with other Microsoft products and third-party solutions, integrating with legacy systems or custom applications may pose challenges for some businesses. Ensuring seamless integration with existing systems and minimizing disruptions during the transition process is essential for a smooth implementation.

Performance and Reliability: While Dynamics 365 is designed to be a cloud-based solution offering accessibility and scalability, occasional performance issues or downtime may occur, impacting productivity and business operations. Ensuring consistent performance and reliability, especially during peak usage periods, is crucial for maintaining user satisfaction and trust in the platform.

What have you been using it for and what problems did Microsoft Dynamics 365 solve?

Sales Management
Customer Service
Field Service Management

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Dynamics is a great solution for sales"


What do you like about Microsoft Dynamics 365?

Dynamics 365 truly help us collects all the data about our clients and extract Ideas related to their interactions and history. It combines sales, marketing, finance, and others, and integrates with the rest of Microsoft services. it is unique from other CRMs I used before, the design is so simple, and as packed with Microsoft 365 subscription the price is decent. It allows us to understand the customer’s needs and provides solutions based on them. The app can boost sales and benefits the overall growth of the business.

What do you dislike about Microsoft Dynamics 365?

Dynamics 365 is not performing so accurately regarding forecasts, it should be updated.
Although the UI is friendly, the UX is not so good, as sometimes it's confusing to look at some of the data you need, thus it may take you some time and effort to master the app.

What have you been using it for and what problems did Microsoft Dynamics 365 solve?

We needed a solution for our teams to use their data that is simple and easy to use. We need it to be integrable with communication and collaboration apps, thus where communications with clients are done. As part of Microsoft 365 service, Dynamic 365 integrates CRM with other apps like Outlook and Teams and shares with one drive.

4/5
Usefulness
3/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Streamline Your Business Operations with Microsoft Dynamics 365"


What do you like about Microsoft Dynamics 365?

1.Scalability: Dynamics 365 is designed to grow with your business. As your business expands, you can add new modules and features to meet your changing needs.
2.Customization: The software can be customized to meet the unique needs of your organization. You can choose which modules to implement and configure the software to match your business processes.
3.Integration: Dynamics 365 integrates seamlessly with other Microsoft products such as Office 365, Power BI, and SharePoint. This makes it easier to manage your business data and collaborate with your team.
4.Mobility: The software is cloud-based, which means you can access it from anywhere with an internet connection. You can also use the mobile app to manage your business on the go.
5.Analytics: Dynamics 365 includes advanced analytics and reporting tools that can help you gain insights into your business operations and make data-driven decisions.

What do you dislike about Microsoft Dynamics 365?

1.Cost: Dynamics 365 can be expensive, especially if you need to add multiple modules or customize the software to match your business processes.
2.Complexity: The software can be complex and difficult to set up, especially if you have limited technical expertise.
3.Training: Your team may need training to use the software effectively. This can take time and resources, especially if you have a large team.
4.Customization limitations: While the software can be customized, there may be some limitations on how much you can customize it. Some businesses may find that the software doesn't fully meet their unique needs.
5.Internet dependency: As the software is cloud-based, it requires an internet connection. This may be a problem if you have a slow or unreliable internet connection.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Real-time Financial reporting and payroll management."


What do you like about Microsoft Dynamics 365?

It's reliable with real-time financial reporting.
Effective with inventory control.
Superb and terrific with payroll management.

What do you dislike about Microsoft Dynamics 365?

It's a bit expensive especially for smaller businesses.
Reliable and more convenient with payroll management.

What have you been using it for and what problems did Microsoft Dynamics 365 solve?

Real-time helps with making Financial decisions.
Effective with Payroll management.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Cloudbased CRM and erm"


What do you like about Microsoft Dynamics 365?

Microsoft Dynamics 365 provide data very systematically and In a very easy manner.The Customer Service module allows us to view data including open cases, resolved cases, draft emails, and activities like calls, emails or texts with customers on its Dashboards, though a Timeline allows the data to be shown systematic way.For Example if you click on the open a case, and you'll see additional information including a customer profile and all precious data. In a particular timeline so you can verify the data.
Another important feature is the Project Service module which helps us to manage project-based services provided by the clients.We can track a project from initial sale to final invoice.
Microsoft also provide separate helpline for the dynamics 365 products and a huge open form to chat with other users.

What do you dislike about Microsoft Dynamics 365?

I have faces several crash problem on there mobile application.I think there is some bug in the application.I also think there is a lack of intuitive design structure.

What have you been using it for and what problems did Microsoft Dynamics 365 solve?

Microsoft Dynamics 365 provide my firm a seamlessly bridge between my firm to the clients. It also integrated with office 365 due to that it help us save time in many works.
Overall it is every helpful in customer relationship management and has help us track and complete many cases in my firm.

3/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
Back to top