MessageBird

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What is MessageBird?

MessageBird is a cloud communications platform that connects +15k enterprises to their global customers via the fastest, most reliable SMS, Voice & Chat APIs in the world.

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.



MessageBird Awards


MessageBird currently scores 87/100 in the Platform as a Service (PaaS) category. This is based on user satisfaction (84/100), press buzz (46/100), recent user trends (rising), and other relevant information on MessageBird gathered from around the web.

The score for this software has improved over the past month. What is this?
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MessageBird Product Overview


Languages Supported: English, French, German, Dutch, Spanish

MessageBird Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Malware Protection
  • SAP Integration
  • Net Promoter Score
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording

MessageBird FAQs

What is MessageBird generally used for?

Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions and customer feedback. The use cases are infinite.

Does MessageBird offer an API?

Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Programmable Conversations, Number Lookup, Reporting and Verify for 2FA One-Time Passwords.

Does MessageBird offer guides, tutorials and or customer support?

Yes, it does.

MessageBird has an extensive library of Developer Tutorials for common use cases. These can be found on the MessageBird Developer Portal, along with the API Reference Documentation and Official SDKs (Software Development Kits).

MessageBird also has a Developer Tutorial Youtube Playlist with visual Quickstart tutorials for sending your first message to developing your first application using one of the APIs.

Does MessageBird integrate with any other apps?

MessageBird offers integrations with Zendesk, IFTTT, Zapier, Smooch, Tray.io, StdLib, Amio and Front.

Does MessageBird offer multi-user capability (e.g. teams)?

Yes, it does.

Who are the main user groups of MessageBird?

Enterprises and SMBs looking to reach their customers around the world.

MessageBird User Reviews

Average User Rating:
4.18/5 based on 47 user ratings.
Your Rating:
User profile picture

"Don't Use this Company"


What do you like about MessageBird?

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

What do you dislike about MessageBird?

I never got to use it. However, they have horrible customer service and a difficult process.

What have you been using it for and what problems did MessageBird solve?

I was looking for a platform to send mass messages for the Ministry. I paid my money (April 4, 2021) and the long wait for the system to work started. It took over a month before I could try and send out a message, because I could not find a number and there was no one to speak with. They said contact them via WhatsApp and every time I did I got 6 message replies that said no one is available. I set my clock so that I could reach out all through the day from 1 am to 8 pm and I always got the same message.

Finally, I got a number to use and I sent my test email and it did not work. I told them to cancel my account and refund my money. They actually refused to do both. Here are the emails I sent and the replies they sent back. They still have not canceled my account.

From April to May, Why would they still be asking me what I want to do. It does not matter where you live, I do not recommend dealing with a company that will not stand behind their product. The customer service is horrible. They know that I have not used their service and yet they are still trying to keep my money. They knew I was in the US and knew the problems I would have. Instead, they took the money, made it impossible for me to get in contact with anyone, did not provide service and have drawn this out so that I can use the time loophole to keep my money. This is not a reputable company and I pray that you find another one to use.

1/5
Usefulness
1/5
Ease of use
1/5
Value for money
1/5
Customer service
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