Lucidya is an AI-powered social media listening tool that empowers companies with in-depth, never-before-seen customer insights.
What is Lucidya?
An award-winning social media intelligence platform powered byAI & big data that empowers businesses to understand and better serve their customers by revealing key consumers' insights in real-time.
Why Lucidya?
In-Depth Social Monitoring
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Lucidya monitors conversations from over 200 million websites, blogs, and forums to give your brand the insights it needs to make smarter decisions. Combine with Lucidya’s advanced filtering features and your brand will never miss important customer conversations again.
Complete Social Media Data
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Collect and analyze customer data from every social media platform. With native support for major social media channels, your brand can generate valuable insights to execute successful social media campaigns consistently.
Online News, TV & Radio
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Lucidya allows brand to monitor relevant news & articles on global news outlet, TV and radio channels.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Lucidya currently scores 89/100 in the Social Media category. This is based on user satisfaction (95/100), press buzz (40/100), recent user trends (falling), and other relevant information on Lucidya gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Social Media software for business. Published in June 2023.
Software for social media marketing is used to outreach, interact and schedule communicate with a wide range of audiences such as clients, consumers, stakeholders and the general public. It can be used for the acquisition of new customers and helps understa...
FREE DOWNLOAD Social-Media-Software-Buyer-Guide-2018.pdfAll Social media ( Twitter , Facebook , instagram ), News , Blogs , TV and printed media .
Yes
Generally used for social media analytics.
Lucidya Website (Use Cases)
Brand Reputation/Audit
Lead Generation
Influencer Marketing
Campaign Measurement/Analysis
Customer Care/Support
Content Strategy (Arabic & English)
Competitive Insights/Analysis)
Crisis Spotting/Prevention
Industry Intelligence/Market Research
Yes
any other Social media Tools
Yes
No
The main users of Lucidya are SMBs, large enterprises, and marketing agencies.
The sentiment map shows a snapshot of how Crozdesk users have rated Lucidya over time. It shows how existing users see Lucidya with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes.
We are looking for enhancement for the delay in receiving and exporting reports via email.
Sentiment analysis and understanding customer behavior is the fastest, best and safest way
To understand what exactly your customers want, when, and where
There’s nothing I dislike about LUCIDYA in particular, Certainly, the corporate service team and continuous development on the service is the reason for this
Great tool with nice ui/ux with great and easy download reports in arabic and english
Nothing missing but we are looking for more enhancement with adding new social media tiktok and snapchat
- Easy to use
- The social listening Arabic local expertise
- Customer support and easy onboarding
Nothing to mention so far, we might report this in the future
Maybe one note, to add a customized user permission
Best tracking tool with real time data and we like the live dashboard that show all data .
More enhancements in the instagram to collect more data and to show more details
More understanding for customers in social media needs and being more engaged with customers
We need more social media platforms like TikTok and snap chat to cover all social media pages in one place
One of the best social analytics tool if not the best. Easy to learn, use and work.
Null. Almost nothing to mention here. Its the best to use. Recomended for all who is looking for such a tool
One of the best services I ever used. Their social listening tool is out of this world.
Nothing I found about Lucidya is bad. They are great and professional in every service.
They provide good customizable tools that give good insights about impressions of customers
They could improve the reports on impressions of the audience and thier perceptions
How easy it is as a great user interface and a great dashboard which helps a lot to get the data needed
It is not covering all social platforms which are annoying and many clients look for full social platforms to be covered
Lucidya, for me, takes social media listening analysis to a new level for companies within the region with their quite impressive Arabic language analysis, which also identifies Arabic dialects and customers' feelings. I found this to be nothing less than essential for the fast-growing market and especially local businesses cause being able to access that data in real-time and timely detect and address any concerns or needs was most helpful. The tools automated reports also provided far more than expected insights into what would be the best direction to take.
That the analysis tool is not more commonly used, as having more companies familiar with Lucidya will enable a more solid data oriented workplan.
Being able to identify existing service gaps and customers' general sentiment towards the offered services allowed us to provide evidence-based feedback to clients on how our solutions can help address these gaps.
The positive and negative segmentation was useful for my client and helped me a lot
The visualizations need to be improved and customized to the clients' slides to match the professionalism of lucidya
I was trying to manage the fireback of my communication on social media
The ability to make my life easier using machine learning and I feel like it’s magic.
All the sentiment analysis I wanted to do is as simple as blinking.
Very good job lucidya and keep it up
The use experience of the application can be enhanced significantly. Which makes it less complex
It is a spectacular tool to track our brand and customer care efficiency knowing how long does it take to response and how was the satisfaction
I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc
People feedback on our brand and campaigns with timeliness gap and also gather all satisfaction rating on one portal
it provides the required data in a short period of time, which is an amazing feature
nothing to dislike about lucidya, they have very professional team and great sales support
The ability to see the overall picture of the appearance of the company on the social media platforms.
Nothing specific, The supoort team were very helpful to solve our issues immediately.
I really like this tool, it is very effective for all my marketing campaigns and social media activations. I use it personally to overcome any issues in our social media campaigns, it helped us to trigger the keywords influence for our clients and fans and also it improved our KPIs through redefining the customers and the gap between us and the end user
Nothing in particular, as they keep improving the tool which is really a good thing
I hope in the upcoming version launch release they will add more features to manage the campaigns for the clients who are interested in this feature with additional cost
keywords
customers feedback
customer service communications
The level of depth delivered in their analysis within a tight time frame exceeded expectations
None. However, they can work on enhancing the appearance of their reports in the future
How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis
nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais
Insights on our products and services, also about our customer support team.
Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features.
All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.
Friendly user interface
No need hardware
Arabic language and dialect
Live Dashboard
Actually there is no specific things unless they should add feature to response the customer questions from Lucidya platform
The tool itself and how it can help me in the marketing department to reach to my annual foals and plans
nothing major but would like to see continuous improvements and updates in their upcoming releases
it helped me in my internal clients satisfaction program
Easy to use and useful to operate
It is easy for us to reach customers with many advantages, the most important of which is the Arabic language and various dialects
I do not find it difficult, and I am looking forward to increasing platforms and dialects
Very Good for Lessening and tracing and Arabic words in twitter and other social media platforms
nothing all is good and i like the platform for my deep work in digital media and press
Using Lucidya helped me to understand people reaction on my social media channels. Specifically, the Arabic different dialects.
It's somehow more expensive than the other tools in the market, but their service justify the cost.
