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What is Jotform?

JotForm is an easy-to-use online form builder.

JotForm is a B2B SaaS tool for online form creation and data collection. It offers two form formats, Classic and Cards, full customization, a built-in PDF Editor tool, 10,000+ templates, HIPAA compliance, and more.

Forms can be used to collect payments, leads, registrations, applications, and more. Better yet, zero technical knowledge is required to use the product.

JotForm is a great choice for small and large businesses alike, nonprofits, and educational institutes. It offers a variety of plans, ranging from Free to Enterprise.

Jotform Awards

Jotform currently scores 94/100 (Top 3 in Survey & Polling) in the Survey & Polling category. This is based on user satisfaction (94/100), press buzz (66/100), and other relevant information on Jotform gathered from around the web.

The score for this software has declined over the past month. What is this?
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Jotform Review

Editors' Review by the Survey & Polling Software Review Team

Is it really the best user-friendly online form builder for any organization?

JotForm is marketed as an “easy-to-use online form builder for every business.” At least that’s what it says on their official website. Let’s see if there is some truth to that statement.

Believe it or not, JotForm is actually one of the first online form builders to be developed and introduced to the web. Ever since its release, developers have made a few changes and additions to the survey and polling software, which makes it arguably one of the better online form builders available today.

How JotForm works

JotForm is a web-based survey and polling software solution designed for designing and creating digital forms to be used on surveys, polls and to collect various data over the internet. It is used by different organizations and businesses for multiple reasons, from gathering volunteers for certain group initiatives to customer relationship management or CRM.

The survey and polling software solution facilitates the design and building process of creative and personalized forms. It does so by implementing a very basic drag-and-drop system, staying true to its promise of being a user-friendly online form builder.

Moreover, because JotForm is a cloud-based solution, any changes or updates made to the custom forms you’ve created are immediately synced to the cloud once the process is complete. This prevents data loss and makes it possible for users to continue working offline.

One of the most notable features that give JotForm the competitive edge is its robust collaboration. The digital forms can be designed and built in groups by any number of collaborators. Other

JotForm features worth mentioning include:

  • Real-time editing of online forms with other collaborators.
  • An online form builder that doesn’t require you to create an account.
  • Revision history allows you to access previous versions of online forms.
  • Create interactive forms by adding logic conditions.
  • Customized email notifications for responses.

jotform review

The benefits of JotForm survey and polling software solution

JotForm offers quite a number of benefits for any organization to appreciate. It is packed with a wide range of features and tools that make the solution more than just an online form builder. The recent introduction of JotForm 4.0 has essentially made it one of the most flexible and fully functional online form builders available.

It’s a user-friendly online form builder.

You can’t discuss the benefits of JotForm without mentioning ease-of-use. With this particular software solution, creating and designing online forms doesn’t get any easier. When it comes to software systems, even with cloud-based solutions like this one, sometimes becoming familiar with the functions and features can be daunting. Not with JotForm. Because of its practical and user-friendly design, you can simply open the application with your browser and start building forms.

There is a short video tutorial available for users who do want to become familiar with the various tools and features that come with the service. It provides several tips and tricks on how to efficiently create your own personalized online form. Whether you watch it or not, you’ll be building your online survey forms in no time, just like any other professional.

It is packed with practical highly functional features.

JotForm has a significant number of tools and features designed to enhance user-experience and make the process of building digital forms quicker and more efficient. There are over 40 form fields available for you to choose from, with a variety of themes to match your preference.

The forms are fully customizable and SSL secure. The software solution also makes use of a captcha system to make sure whoever is filling up those forms is indeed human and not some spambot designed to automatically extract data.

Some of the key features that make JotForm a good choice when it comes to online form builders include a visual report builder, submission limiter and conditional logic.

It has great customer support.

When it comes to software solutions, business applications and tools, the level of support that you get from the service provider or developer is pretty significant. JotForm offers a solid support forum for all of its free accounts. Email support is also available for all of its paid accounts.

How Much Does It Cost?

JotForm has four pricing plans for businesses and organizations to choose from. These plans are created to meet the specific needs of different types of users.

Starter – Free of charge

  • Up to 100 submissions per month
  • SSL secure submissions
  • Receive up to 10 payments
  • Up to 100 MB available space
  • 5 forms
  • Up to 1,000 form views per month
  • Up to 500 total submission storage
  • Unlimited reports and fields per form

Bronze – $19 per month

  • All Starter features
  • Up to 1,000 submissions per month
  • Receive payment
  • Up to 10 GB available space
  • 25 forms
  • Up to 10,000 form views per month
  • Unlimited total submission storage

Silver – $39 per month

  • All Bronze features
  • Up to 10,000 submissions per month
  • Up to 100 GB available space
  • 100 forms
  • Up to 100,000 form views per month

Gold – $99 per month

  • All Silver features
  • Up to 100,000 submissions per month
  • Up to 1 TB available space
  • Unlimited forms
  • Up to 1,000,000 form views per month

JotForm is a monthly subscription service, so you can cancel at anytime. They also offer a 30-day money back guarantee. Visit their official website or contact the vendor directly for more information.

So Is JotForm a Good Software Choice?

Considering that the service offers a free plan and has quite a lot of excellent features, if find yourself in need of a good online form builder, JotForm is definitely worth a try. It won’t cost you anything to check it out.

Survey & Polling Market Radar

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Jotform Product Overview

  • Online Form Designer

  • Drag-and-Drop Customization

  • Editable, pre-made Templates and Themes

  • Image/Logo Upload

  • Automated Storage and Organization of Submissions

  • Branding

  • Online/Offline Collaboration

  • Reporting

  • Synced Changes on the go

  • More than 1000 Integrations

Languages Supported: English, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish, Chinese, Russian, Romanian, Catalan

Survey & Polling Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Survey & Polling software for business. Published in November 2022.

Software in this category creates and runs surveys and often also analyzes the survey results. Businesses can leverage this software to recognize customer pain points, identify strengths and weaknesses, and common patterns. Some advanced software features o...


Jotform Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score
Jotform Pricing

Jotform Pricing Plans


  • 100 Monthly Submissions
  • SSL Secure Submissions
  • Receive 10 Payments
  • 100 MB Available Space
  • 5 Forms
  • 1,000 Monthly Form Views
  • 500 Total Submission Storage
  • Unlimited Reports, Fields per form


1 user(s) / month
  • 1,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 10 GB Available Space
  • 25 Forms
  • 10,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form


1 user(s) / month
  • 10,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 100 GB Available Space
  • 100 Forms
  • 100,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form


1 user(s) / month
  • 100,000 Monthly Submissions
  • SSL Secure Submissions
  • Receive Payments
  • 1 TB Available Space
  • Unlimited Forms
  • 1,000,000 Monthly Form Views
  • Unlimited Total Submission Storage
  • Unlimited Reports, Fields per form

Plans starting from: $19.00/month Credit card required: No

Jotform FAQs

Does Jotform integrate with any other apps?

JotForm offers a vast number of integrations. Among others, there are following apps: Dropbox, Salesforce, PayPal, Stripe, Square, Freshbooks, Google Drive, Asana, Trello, WebHooks, Zoho CRM, Authorize.Net, AWeber, Egnyte, MailChimp, Wordpress, Wrike, Campaign Monitor, Zapier, Constant Contact, SharpSpring, Pipeliner CRM, etc.

Does Jotform offer guides, tutorials and or customer support?

Support: FAQs, User Guide, Knowledge Base, Online Support, Video Tutorials.

Does Jotform offer multi-user capability (e.g. teams)?


Does Jotform offer an API?

Yes, JotForm offers API to connect forms with other applications.

Who are the main user groups of Jotform?

Main users of this service are small and medium-size companies, nonprofits, and educational institutes.

What is Jotform generally used for?

JotForm is used for online form building and data collection.

What are some applications Jotform is commonly used in tandem with?

It is mostly used in tandem with CRM, CMS, Analytics, and Data Management software.

What platforms does Jotform support?

This is web-based platform with Android and iOS apps.

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