Jira Service Management

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What is Jira Service Management?

Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery.

Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.

Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.

Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.

Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.



Jira Service Management currently scores 87/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (80/100), press buzz (66/100), and other relevant information on Jira Service Management gathered from around the web.

The score for this software has improved over the past month. What is this?
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  • Jira Service Management
  • Jira Service Management

IT Service Management (ITSM) Market Radar

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Jira Service Management Product Overview

  • Request Management

  • Incident Management

  • Problem Management

  • Change Management

  • Asset Management

  • Knowledge Management

  • REST API


Languages Supported: English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in February 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

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Jira Service Management Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Big Data
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Product Catalog
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Prioritization
  • Roadmapping
  • Resource Management
  • Collaboration Support
  • Net Promoter Score
  • Report & Compliance
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Audit Management
  • Risk Assessment
  • Incident Management
  • Workflow Management
  • Policy Management
  • Release Management
  • Threat Detection
  • Dashboards
  • Status Notifications
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Jira Service Management Pricing

Jira Service Management Pricing Plans

Free

Free
  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledge base
  • Queues
  • Email and embeddable widget support
  • SLA management
  • Reporting and analytics
  • Automation
  • Multi-language support
  • Apps and integrations
  • 2GB file storage
  • Community support

Standard

Custom
Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents
  • All Free features
  • Up to 5000 agents
  • Audit logs
  • 250GB file storage
  • Local business hours support

Premium

Custom
Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents
  • All Standard features
  • 99.9% uptime SLA
  • Unlimited storage
  • 24/7 premium support

Plans starting from: $20.00/month Credit card required: Yes
Jira Service Management Competitors Jira Service Management Alternatives

Jira Service Management Alternatives & Competitors

SysAid
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ServiceNow
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GLPI
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Datto RMM
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ServiceDesk Plus
ServiceDesk Plus
  222 87/100
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Freshservice
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Jira Service Management User Reviews

Average User Rating:
4.02/5 based on 102 user ratings.
Your Rating:
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"The best help desk for resolving your complaints and issues through ticket solutioning ! Go for it now"


What do you like about Jira Service Management?

Extremely easy to operate and deploy across any software system.
It helps in seamless integration with all kinds of IT platforms and shows excellent compatibility . It is customer friendly and provide streamlined solution to IT issues in timebound manner. The help desk customer support team is wonderful in providing timely support and feedback to raised tickets with complete tracking solution of the raised tickets and service requests.

What do you dislike about Jira Service Management?

Nothing to dislike as such. Though we feel that if pricing model can be completely drive through SaaS model then it would be really helpful for organization like us to continue its services further on one of the cost effective pricing model.

What have you been using it for and what problems did Jira Service Management solve?

We are using the JIRA SERVICE DESK for raising of all kinds of IT tickets and issues related to our IT platform and dashboard functioning throughout. All kinds of business approvals of multifarious kinds are facilitated through JIRA SERVICE DESK only. All manual approval and rejection on business requests are now completely channelized through JIRA SERVICE DESK in most streamlined and seamless manner.

4/5
Usefulness
4/5
Ease of use
3/5
Value for money
5/5
Customer service
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