Jira Service Desk

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What is Jira Service Desk?

Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery.

Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.

Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.

Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.

Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.

Jira Service Desk currently scores 88/100 in the IT Service Management (ITSM) category. This is based on user satisfaction (84/100), press buzz (64/100), recent user trends (rising), and other relevant information on Jira Service Desk gathered from around the web.

The score for this software has improved over the past month. What is this?

Get IT Service Management (ITSM) Software Advice

  • Jira Service Desk
  • Jira Service Desk

IT Service Management (ITSM) Market Radar

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Jira Service Desk Product Overview

  • Request Management

  • Incident Management

  • Problem Management

  • Change Management

  • Asset Management

  • Knowledge Management


Languages Supported: English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish

IT Service Management (ITSM) Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in December 2021.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...


Jira Service Desk Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Big Data
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Gantt Charts
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Time Management
  • Click-to-Dial
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Resource Management
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Jira Service Desk Pricing

Jira Service Desk Pricing Plans


  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledge base
  • Queues
  • Email and embeddable widget support
  • SLA management
  • Reporting and analytics
  • Automation
  • Multi-language support
  • Apps and integrations
  • 2GB file storage
  • Community support


Agent 1 to 3 $10/agent x 15 agents, Agent 1 to 15 $20/agent x 85 agents, Agent 101 to 250 $10/agent x 150 agents, Agent 251 and up $3/agent x 750 agents
  • All Free features
  • Up to 5000 agents
  • Audit logs
  • 250GB file storage
  • Local business hours support


Agent 1 to 15 $40/agent x 15 agents, Agent 16 to 100 $25/agent x 85 agents, Agent 101 to 250 $15/agent x 150 agents, Agent 251 and up $5.50/agent x 750 agents
  • All Standard features
  • 99.9% uptime SLA
  • Unlimited storage
  • 24/7 premium support

Plans starting from: $20.00/month Credit card required: Yes

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