IT Glue

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What is IT Glue?

An award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help managed service providers (MSPs) increase efficiency.

IT Glue is a documentation platform aimed at IT professionals. Information is imported from PSA, RMM, and other tools into IT Glue, where it is organized for ease of access. Document both hardware and software using automated processes to reduce the time it takes to onboard new clients. LucidChart and Word integrations help you document processes and documents as well. With relationship mapping and a robust search, your team will reduce the amount of time they waste looking for information by 50% or more. Key features include:

  • Track Any Asset
  • Relationship Mapping
  • Domain & SSL Tracking
  • Knowledge Base & SOPs
  • MyGlue Password Vault
  • Workflows
  • Version Control with Rollback
  • Audit Trail
  • Access Controls
  • SSO
  • Runbooks
  • Documentation Automation
  • SOC 2 Compliant

IT Glue Awards

IT Glue currently scores 89/100 in the Managed Service Providers (MSP) category. This is based on user satisfaction (92/100), press buzz (44/100), recent user trends (falling), and other relevant information on IT Glue gathered from around the web.

The score for this software has declined over the past month. What is this?
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IT Glue Product Overview

Languages Supported: English

IT Glue Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Electronic Signature
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Automated Conversion
  • File Format Conversion
  • Template Designer
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • PDF Export
  • Offline Access
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
IT Glue Pricing

IT Glue Pricing Plans


1 user(s) / month
  • 1 data source, 1-way PSA/CRM sync, unlimited organizations, documentation, and client accounts


1 user(s) / month
  • 2 data sources, 2-way PSA/CRM sync, workflows, and unlimited organizations, documentation, and client accounts


1 user(s) / month
  • 2 data sources, 2-way PSA/CRM sync, workflows, runbooks, API, SSO, branding, and unlimited organizations, documentation, and client accounts

Plans starting from: $19.00/month Credit card required: Yes

IT Glue FAQs

Does IT Glue offer an API?


What is IT Glue generally used for?

Documenting client environments.

Does IT Glue offer multi-user capability (e.g. teams)?

Yes. IT Glue is designed to enhance team efficiency and productivity.

Does IT Glue offer guides, tutorials and or customer support?

IT Glue has a full Knowledge Base, a library of Flexible Asset templates, a series of How-To videos, and our Partner Success team for support.

Who are the main user groups of IT Glue?

Managed Service Providers (MSPs) and other IT service organizations.

What are some applications IT Glue is commonly used in tandem with?

PSA, RMM, and BDR tools, along with documentation creation tools such as MS Office and LucidChart.

Does IT Glue integrate with any other apps?

Yes, with leading PSA, RMM, and BDR tools.

IT Glue Competitors IT Glue Alternatives

IT Glue Alternatives & Competitors

MSP360 Managed Backup
MSP360 Managed Backup
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