InvGate Service Desk

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What is InvGate Service Desk?

InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services.

InvGate Service Desk is a web-based ITIL ready solution that helps organizations of all sizes manage, analyze and automate their IT services. Build an ITSM workflow managing incidents, service request, change and problem record in an intuitive ticketing system with 100% code-free configuration. Available on both cloud and on-prem versions, InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs.

Help your end users solve their problems with a smart Knowledge Base and request services from a fully branded self-service portal, third party team communication platforms or simply by e-mail. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with its customizable dashboards and reports.

InvGate Service Desk is integrated with InvGates Assets, allowing you to track assets and warranties from a single platform.

InvGate Service Desk Awards

InvGate Service Desk currently scores 87/100 in the Ticketing & Help Desk category. This is based on user satisfaction (92/100), press buzz (45/100), and other relevant information on InvGate Service Desk gathered from around the web.

The score for this software has declined over the past month. What is this?

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InvGate Service Desk Product Overview

Languages Supported: English, Spanish, Portuguese

InvGate Service Desk Features

  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • History/Version Control
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Sales Motivator
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
InvGate Service Desk Pricing

InvGate Service Desk Pricing Plans


5 user(s) / year
  • Ticket Management
  • Knowledge Base
  • Self-Service Portal
  • SLAs
  • Multi-Department Support

Credit card required: N/A

InvGate Service Desk FAQs

Does InvGate Service Desk offer guides, tutorials and or customer support?

Yes, in our blog

What platforms does InvGate Service Desk support?

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Does InvGate Service Desk integrate with any other apps?

Yes, InvGate Insight

What is InvGate Service Desk generally used for?

Ticket Management
Knowledge Base
Analytics & Dashboards
Workflow Automation

Who are the main user groups of InvGate Service Desk?

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Desk to meet ITSM needs.

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