intalk.io - an Omnichannel Customer Interaction Platform that unifies all business communication channels – voice, email, SMS, webchat, and social media
intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has in-built Chatbot platform that can automate lead generation, service responses and enhance CX.
intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.
Inbound Call Center Software
Call Quality Management
Call Center Reports & Analytics
Call Center Mobile App
Cloud Contact Center Software
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in January 2023.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf
Yes - multiple teams can use the same platform with multi-tenancy
Yes with Freshdesk, Zendesk, Zoho, Salesforce and other customer service or sales CRM
Yes - there is an in-built API system
Yes - detailed guides, tutorials and 24x7 Support is available for the platform