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What is - an Omnichannel Customer Interaction Platform that unifies all business communication channels – voice, email, SMS, webchat, and social media is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has in-built Chatbot platform that can automate lead generation, service responses and enhance CX. is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries. currently scores 52/100 in the Contact Center Management category. This is based on press buzz (35/100), recent user trends (falling), and other relevant information on gathered from around the web.

The score for this software has declined over the past month. What is this?

Get Contact Center Management Software Advice

  • Product Overview

  • Inbound Call Center Software

  • Outbound Dialer

  • Intelligent IVR

  • Call Quality Management

  • Call Center Reports & Analytics

  • CRM Designer

  • Call Recording

  • Intuitive Chatbots

  • Call Center Mobile App

  • Cloud Contact Center Software

Languages Supported: English, Arabic, Hindi

Contact Center Management Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in January 2023.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...


  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum FAQs

What are some applications is commonly used in tandem with?

  • Service CRMs such as Zoho, Freshdesk, Zendesk, Salesforce, SAP or other enterprise software
  • Also with PBX - telephony systems

Who are the main user groups of

  • Customer Service
  • Outbound Collections
  • Outbound Sales
  • Verification Teams
  • Across multiple domains such as BFSI, Healthcare, Edutech, Proptech, Government, Travel, ECommerce, Manufacturing, BPOs and more

What is generally used for?

  • Customer Service
  • Outbound Collections
  • Helplines - Government, Healthcare
  • Grievance & Helpdesk Management
  • Call Center Solution
  • BPO Operations
  • Outbound Sales Calling

Does offer multi-user capability (e.g. teams)?

Yes - multiple teams can use the same platform with multi-tenancy

Does integrate with any other apps?

Yes with Freshdesk, Zendesk, Zoho, Salesforce and other customer service or sales CRM

Does offer an API?

Yes - there is an in-built API system

Does offer guides, tutorials and or customer support?

Yes - detailed guides, tutorials and 24x7 Support is available for the platform

Get Contact Center Management Software Advice Alternatives Alternatives & Competitors

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