intalk.io

What is intalk.io?

intalk.io - an Omnichannel Customer Interaction Platform that unifies all business communication channels – voice, email, SMS, webchat, and social media

intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has in-built Chatbot platform that can automate lead generation, service responses and enhance CX.
intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.

Compare intalk.io

intalk.io currently scores 52/100 in the Contact Center Management category. This is based on press buzz (35/100), recent user trends (falling), and other relevant information on intalk.io gathered from around the web.

The score for this software has declined over the past month. What is this?

www.intalk.io

intalk.io Product Overview

Inbound Call Center Software
Outbound Dialer
Intelligent IVR
Call Quality Management
Call Center Reports & Analytics
CRM Designer
Call Recording
Intuitive Chatbots
Call Center Mobile App
Cloud Contact Center Software

Languages Supported: English, Arabic, Hindi

Contact Center Management Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in January 2023.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...

FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf

intalk.io Features

2-Factor Authentication
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Supplier Management
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Sales Automation
Workflow Management
Self-service Portal
Pipeline Management
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

intalk.io FAQs

What are some applications intalk.io is commonly used in tandem with?

Service CRMs such as Zoho, Freshdesk, Zendesk, Salesforce, SAP or other enterprise software
Also with PBX - telephony systems

Who are the main user groups of intalk.io?

Customer Service
Outbound Collections
Outbound Sales
Verification Teams
Across multiple domains such as BFSI, Healthcare, Edutech, Proptech, Government, Travel, ECommerce, Manufacturing, BPOs and more