iCallify

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What is iCallify?

It is an intelligent contact center solution with unified communication and advanced feature support to boost ROI.

iCallify is one of the most advanced and best contact center solutions with Multi- Tenant omnichannel communication support. It has been gaining massive popularity from worldwide users due to its flexibility, scalability, and robustness.

iCallify supports all streams of calling campaigns:

  • Inbound
  • Outbound
  • Blended

iCallify is regarded as one of the best call center solutions that are empowered with powerful features like:

  • Smart IVR
  • Power dialer
  • Predictive dialer
  • Auto dialer
  • Advanced call distribution strategies
  • Soundboard Avatars
  • Click to call
  • Broadcasting
  • Inbuilt Billing
  • And more

Using this intelligent call center software, you can run different types of campaigns:

  • Customer care
  • Sales
  • Collection
  • Telemarketing
  • Telesales
  • Survey
  • Lead generation
  • And more

It is the most flexible contact center solution that leads businesses to meet their future goals rapidly.



iCallify Awards


iCallify currently scores 86/100 in the Call Center Management category. This is based on user satisfaction (88/100), press buzz (39/100), recent user trends (falling), and other relevant information on iCallify gathered from around the web.

The score for this software has improved over the past month. What is this?
inextrix.com

Regional Restrictions: Its a multi lingual software supports all languages

  • iCallify

Call Center Management Market Radar

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iCallify Product Overview

  • Intelligent Call/Contact Center Software supports Single and Multitenant

  • Boost your sales with in-built campaign & lead management, multiple dialers and real time dashboard

  • Strengthen conversation with omnichannel feature, soundboard, web phone and many more

  • Enhance Customer Experience with IVR, Agent Ranking, Sticky Agent, CRM Integration and many more

  • Increase Brand Awareness using Broadcasting feature, integrate 3rd party sites/platforms/apps and many more


Languages Supported: English, French, Irish, Spanish, Portuguese, Turkish
Regional Restrictions: Its a multi lingual software supports all languages

Call Center Management Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in December 2023.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

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iCallify Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response

iCallify FAQs

Does iCallify offer multi-user capability (e.g. teams)?

Yes

Does iCallify integrate with any other apps?

Yes it supports 3rd party integration

Does iCallify offer an API?

Yes

Does iCallify offer guides, tutorials and or customer support?

Yes

Who are the main user groups of iCallify?

BPOs, KPOs, Call Centers, Consultants, Outsourcing business, Banks, Hospitals, Healthcare

What platforms does iCallify support?

It supports Debian 9 OS for installation and accessible through web and app

What is iCallify generally used for?

To manage inbound, outbound operations, enhance customer experience, boost sales and many more.

iCallify Alternatives

iCallify Alternatives & Competitors

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Ameyo
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Ozonetel
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Knowlarity
Knowlarity
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