Customer Retention & Engagement Technology for Retail & Hospitality Businesses.
Hashtag Loyalty enables businesses to grow by building customer loyalty, improving retention and increasing revenue.
Hashtag Loyalty's customer engagement technology is fit for Retail & Hospitality Businesses.
The product helps businesses:
1. Capture: first-party customer data via customer experience enhancing touchpoints - Loyalty Programs, Feedback & Reservations system.
2. Understand: your customer behavior and activity through your own personal dashboard (web & app).
3. Engage: your customers in a highly personalized manner using features such as campaigns, auto-engage, and referrals.
Hashtag Loyalty's product is split across 3 verticals Capture, Understand and Engage. Each one has its own interface that you can access and use. Below is the feature-wise breakdown of each vertical:
a. Customer Segmentation (RFM)
b. Customer Tagging
c. Custom Cohorts or Segments
d. Business Intelligence
e. Recommendations (Predictions & Analytics)
a. Campaigns & Targeting
b. Auto Campaigns
c. Journey Designer
Point of Sale or Billing software.
This service is used by Retail & Hospitality brands to manage their customer retention.
It is also used to manage the following functions:
- Loyalty program
- Feedback system
- Reservations system
- Understand Customer Behaviour: Lifetime Value, Purchase Patterns, Segmentation
- Engage with customers in a personalized manner
Yes, this service offers dedicated customer support apart from initial implementation and training.
Primarily small and medium enterprises in the food & beverage, health & fitness and retail industry.