HaloPSA


What is HaloPSA?

HaloPSA is an all-in-one software that transforms how MSPs deliver managed IT services to customers.

Everything an MSP needs – all in one place. HaloPSA is a flexible, configurable software that automates processes across your business.

  • Service Desk - Flexible, automation driven service desk functionality.
  • Contracts - Configurable contracts to fit exactly how you wish to bill customers.
  • Billing - Effectively and easy billing to automate invoices to customers.
  • CRM - Create, track and close new customers and gain transparency over existing accounts.
  • Stock - Connect your customers with goods in a new way that removes friction from procurement.
  • Billable Time Tracking - Accountable and automated time tracking that designed to simplify the billing process.
  • Projects - Plan, track and organise teams in a single place that drives work forwards.
  • Reports - Brilliantly configurable reporting that automates your understanding of key insights into your business.


HaloPSA Awards


HaloPSA currently scores 90/100 in the Professional Services Automation (PSA) category. This is based on user satisfaction (96/100), press buzz (38/100), recent user trends (falling), and other relevant information on HaloPSA gathered from around the web.

The score for this software has declined over the past month. What is this?
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Professional Services Automation (PSA) Market Radar

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HaloPSA Product Overview


Languages Supported: English, Spanish, Czech, Danish, German, French, Italian, Portuguese, Polish, Swedish

HaloPSA Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Analytics
  • API
  • Attendance Tracking
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • Malware Protection
  • Resource Management
  • Collaboration Support
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Sales Automation
  • Workflow Management
  • Self-service Portal
  • Pipeline Management
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
HaloPSA Alternatives

HaloPSA Alternatives & Competitors

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HaloPSA User Reviews

Average User Rating:
4.81/5 based on 20 user ratings.
Your Rating:
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"HaloPSA Review"


What do you like about HaloPSA?

HaloPSA is a very comprehensive, well laid out and intuitive system at a very competitive price. Also, HaloPSA's support is very good indeed and they are constantly improving and adding to the system with new integrations all the time.

What do you dislike about HaloPSA?

As with any decent PSA system, it can be slightly complicated to get things setup the way you want on your own if you have not been trained or have not invested in installation profesional services. Saying that, we were able to get the vast majority of required functions up and running with minimal input and when we did need help, HaloPSA support were really quick to assist and advise.

What have you been using it for and what problems did HaloPSA solve?

Among other things, we use HaloPSA for our support ticket system, CRM, sales, admin, quotes, invoices, knowledgebase and time logging.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
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