Freshdesk Messaging is a live chat product for all businesses. It helps businesses to do one thing and do it really well — convert website visitors into customers.
Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshdesk Messaging's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshdesk Messaging offers:
Unified inbox experience to manage conversations across digital channels
Best-in-class AI chatbots that focus on intent and engagement
Proactive messaging using hyper-targeted rich media campaigns
Intelligent load balancing and auto-routing capabilities
Seamless integrations via a rapidly growing app marketplace and custom APIs
Highly resilient architecture built on AWS and certified with industry compliances
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in October 2021.
This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...FREE DOWNLOAD Instant-Messaging-&-Chat-Software-Buyer-Guide-2018.pdf
CRM, 3rd Party Plugins
Live Chat with the Website Visitors
All Mobile and WebApp Platforms
SMBs, SMEs, Startups, E-Commerce Websites.