Exigence

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What is Exigence?

Exigence is providing a command and control center software to manage major incidents from the time they are declared, through the resolution and post-incident learning phase

Exigence is providing a command and control center software to manage major incidents.

As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays.

With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving downtime to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.

A New Approach

When it comes to critical incidents it’s not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won’t get the job done.

Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involves all stakeholders and addresses every aspect of the incident workflow, from trigger to post-mortem. It should execute actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more.

Solution

In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignments and updates.

Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem.

Whether for technology operations or security incidents or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage. 

The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page.

With easy reporting, on-the-fly documentation, and knowledge-management – the post-mortem is simplified, and the organization is always learning and optimizing.

Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications.
Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations.

Benefits

  • A faster time to resolution
  • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates
  • More effective, structured collaboration - fully aligned stakeholders
  • Increased accountability 
  • Reduced frustrations and friction issues
  • Enhanced learning
  • Increased trust among internal and external customers
  • Reduced risk
  • Enhanced compliance
  • Introducing structure to a complex and often unpredictable process


Exigence currently scores 60/100 in the IT Service Management (ITSM) category. This is based on press buzz (29/100), recent user trends (falling), and other relevant information on Exigence gathered from around the web.

The score for this software has stayed the same over the past month. What is this?
exigence.io
  • Exigence

IT Service Management (ITSM) Market Radar

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Exigence Product Overview

  • Situation Room: A command and control center in a single pane of glass organized where all relevant information flows in and from where action can be driven.

  • Timeline-based Dashboard recording relevant incident info. "on-the-fly" in one central place. All stakeholders are always on the same page.

  • Escalation-Based automated onboarding of relevant teams in a matter of minutes

  • Immediate availability of and integration with Conference Bridge and Chat Tools that are in use in the organization

  • Automated Role-Based Updating of Groups of Stakeholders

  • Creating documentation on -the-fly - Immediately upon incident resolution easily editable documents are created for RCA, Solution Articles and management reports

  • Automated workflows for escalation, assembling teams, onboarding, task management, updates and post mortem

  • Seamless Integration with the most common tools that customers use in the resolution of incidents incl. Helpdesk Software, Ticketing Software, Paging, Conference Call Facilities, Group Chat etc.

  • Cloud-based (AWS)

  • Ease to Use and Intuitive - Single Pane of Glass Major Incident Management


Languages Supported: English

IT Service Management (ITSM) Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in July 2024.

Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...

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Exigence Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • Google Apps Integration
  • Inventory Tracking
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Network Traffic Monitoring
  • Network Visualization
  • Network Device Performance Monitoring
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Exigence FAQs

Who are the main user groups of Exigence?

Major Incident Managers, Incident Response Teams dealing with major incidents in IT, Cyber, Business Continuity. Table Tops and planned critical events

Does Exigence offer multi-user capability (e.g. teams)?

Yes

What are some applications Exigence is commonly used in tandem with?

ITSM, Help Desk, Paging Software, Escalation Software, Monitoring Software, SIEM, Chat, Conference Call Bridges

What is Exigence generally used for?

Major or Critical Incidents where diverse stakeholders from different part of the organization and beyond it need to collaborate on their resolution

Does Exigence offer guides, tutorials and or customer support?

Yes

Does Exigence offer an API?

Yes the product offers several bi-directional APIs

Does Exigence integrate with any other apps?

Based on APIs with pre-existing integraons with product like ServiceNow, JIRA, PagerDuty Splunk, New Relic, DataDog, Slack, Microsoft Teams, Webex, BlueJeans

What platforms does Exigence support?

Exigence is AWS based and can integrate with products organizations generally use to monitor and resolve incidents as well as tools for collaboration

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