DiamanteDesk

What is DiamanteDesk?

Easy-to-use help-desk open source support ticketing system and customer service solution.

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

Compare DiamanteDesk

DiamanteDesk currently scores 64/100 in the Support & Helpdesk category. This is based on user satisfaction (80/100), press buzz (34/100), and other relevant information on DiamanteDesk gathered from around the web.

The score for this software has declined over the past month. What is this?

diamantedesk.com

Support & Helpdesk Market Radar

DiamanteDesk Product Overview

Easy-to-use help-desk open source support ticketing system and customer service solution.

Languages Supported: English

Support & Helpdesk Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in March 2023.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

FREE DOWNLOAD Support-&-Helpdesk-Software-Buyer-Guide-2018.pdf

DiamanteDesk Features

Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

DiamanteDesk FAQs

Does DiamanteDesk offer an API?

DiamanteDesk provides full control of the system via API

What is DiamanteDesk generally used for?

For customer support

Who are the main user groups of DiamanteDesk?

Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does DiamanteDesk offer multi-user capability (e.g. teams)?

Yes

Does DiamanteDesk integrate with any other apps?

Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does DiamanteDesk offer guides, tutorials and or customer support?

DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)