Dialaxy is a contact center solution for SMEs to get connected to their customer via a virtual number.
Dialaxy is a contact center solution which helps to connect with your customers via a cloud telephony service. We provide virtual numbers which is capable of calling and messaging anywhere at anytime.
Awarded the Quality Choice Award
Awarded the Happiest Users Award
Dialaxy currently scores 87/100 in the VoIP category. This is based on user satisfaction (97/100), and other relevant information on Dialaxy gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select VoIP software for business. Published in September 2024.
The Voice over IP (VoIP) subcategory deals with platforms specifically designed to provide calls over the Internet. Communication globalized the way we do business and connect with people. Being able to get in touch with friends and co-workers regardless of...
FREE DOWNLOAD VoIP-Software-Buyer-Guide-2018.pdfYes.
The service is generally used for Contact Center Management.
No.
The main user group are those companies which requires customer suport.
Yes.
CRM Integrations
Yes.
Web App and Mobile devices
The sentiment map shows a snapshot of how Crozdesk users have rated Dialaxy over time. It shows how existing users see Dialaxy with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I can stay in contact with our customers easier than ever and being able to link it to our mobile phones has been a game changer.
There are limited features and I'd recommend to increase the features and implement AI for better efficiency.
Its very easy to manage call, messages and voicemails. Multi-user VoIP management solution is excellent.
While there can occasionally be minor delays in calls, Dialaxy performs well in most environments.
better call quality
quick response
better call recording and voicemail
good ui
waiting for IVR services
waiting for IOS app
waiting for integration with others crm
The call features and messages handling with proper customers support is one of the greatest features of dialaxy
Its best at the minimal price and with the best customer support whereas sometime one can find sometime issue in call handling.
The beat thing about dialaxy is you have any problem, you always have someone to help you by your side.
Need to increase more integration like third parties CRM for more friendliness.
I've been using for call and message services and call has been very good with proper sound quality.
As overall application is good.
Good messaging system
Overall call is good
Best customer support
Waiting for call forwarding and IVR functionality.
Waiting for whole integration section.
It's voice quality is good. It has detailed dashboard to handle stats and manage your employees easily.
They don't have ios version of app yet. They charge per number not according to users.
They do have exceptional customer services. I would rate 10/10 for the after sale services
It offers a robust suite of tools for businesses, including SMS management, call tracking, call recording, and CRM integration. Its mobile app enhances accessibility, allowing users to manage communications on-the-go. The multi-user support fosters team collaboration, though setup can be complex and privacy concerns around call recording must be addressed. Integration with existing CRM systems ensures seamless data synchronization. Overall, it is a versatile solution that improves communication efficiency and customer relationship management, despite some potential setup and privacy challenges. Ideal for businesses seeking an all-in-one communication and CRM tool.
While it offers a range of powerful features, it does come with some drawbacks. The initial setup and configuration can be complex, potentially requiring a steep learning curve. Additionally, the call recording feature raises privacy and legal concerns that need careful management. Integration with some CRM systems might be challenging, leading to possible compatibility issues. The performance of the mobile app can vary across devices, impacting user experience. Overall, while the product is robust, these factors can affect its ease of use and overall effectiveness in certain scenarios.
The platform is very user-friendly, making it easy to set up and manage communication channels. The global reach with virtual phone numbers from over many countries is impressive
To purchase a virtual number for a country outside the US/Canada, I need to contact support
I've been using Dialaxy to manage customer support calls and improve communication within my business. Dialaxy has helped us streamline our call routing, ensuring customers are quickly connected to the right agents, which has significantly reduced response times. The global virtual phone number feature allowed us to expand our reach and provide localized support in multiple countries. Overall, it has enhanced our customer service experience and improved our team's efficiency.
As a user, Dialaxy provides a clear and reliable VoIP experience with an easy-to-navigate interface. The call quality is consistently good, and customer support is prompt and helpful. It’s a solid choice for hassle-free communication.
Dialaxy provides a decent VoIP service with generally clear call quality and a straightforward interface. While it’s not without its occasional hiccups, it offers a solid range of features and performs reliably for everyday use. Customer support is decent, though response times could be quicker. It’s a reasonable choice if you’re looking for a practical and functional VoIP
Dialaxy has been a game changer for us. We use dialaxy to interact with customers via calls and mesasges.
Dialaxy needs to add AI into its features for ease of work and customer interactions.
We've have been using other voip software solution and after we switched to dialaxy, it's helped us to maintain calls and messages with ease.
