What is CrossEngage?

CrossEngage helps companies build long-lasting, valuable customer relationships. Its SaaS solution enables brands to identify, prioritize, and activate customer audiences.

The CrossEngage Customer Data and Prediction Platform collects and unifies first-party data from all sources. Hence, every marketer can determine relevant audiences through the unique power of predictive CRM and no-code modeling. With built-in audience management, campaigns can be targeted to the most valuable customers and data can be activated for engaging cross-channel customer journeys. A team of experts supports brands in realizing a customer-centric approach from onboarding to growth to ensure the success of every client. To meet rising consumers’ privacy and legal expectations, CrossEngage fulfills the highest security and privacy standards. The software vendor hosts all data in the European Union and works with renowned security and privacy experts.

With 70 employees in Berlin and Hamburg, CrossEngage serves industry-leading companies such as Deutsche Bahn, Peek & Cloppenburg, Porta, Scout24, and Shop Apotheke.

CrossEngage Awards

CrossEngage currently scores 79/100 in the Customer Data Platform category. This is based on press buzz (39/100), and other relevant information on CrossEngage gathered from around the web.

The score for this software has stayed the same over the past month. What is this?
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CrossEngage Product Overview

  • Customer Data Management: Unify and manage all your first-party customer data in one place.

  • No-Code Predictive Modeling: Choose from our library of models or build your own custom models without code.

  • Intelligent Audience Management: Intuitively build relevant predictive audiences.

  • Cross-Channel Campaign Management: Visually create engaging and flexible user journeys.

  • Data Activation: Activate your customer data across all your marketing systems.

  • Enterprise Ready: All our solutions are secure and made to scale with your business growth.

Languages Supported: English

CrossEngage Features

  • 360 Degree Feedback
  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Feedback Management
  • Forecasting
  • Google Apps Integration
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • SEO
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Tracking
  • Click-to-Dial
  • Social Media Monitoring
  • Cloud Deployment
  • Migration to Cloud
  • Data Conversion
  • Net Promoter Score
  • Software Integration
  • Customer Service
  • Health Management
  • Process Reporting
  • Workflow Management

CrossEngage FAQs

What are some applications CrossEngage is commonly used in tandem with?

CrossEngage integrates seamlessly with the totality of your existing infrastructure while simultaneously enabling you to explore new paths whenever you like. We integrate the leading solutions for all relevant CRM and marketing channels. Easily connect the data sources or output channels of your choice.

In addition, we already cover essential functions out of the box, such as email, onsite optimization, browser notifications, and the deep connection of our customer data and prediction platform.

Does CrossEngage offer guides, tutorials and or customer support?

Your enterprise is unique just like every customer relationship. We understand this. That’s why we provide a set of measures and services that are tailored to the needs of enterprises. From a secure and scaling infrastructure to personalized services, support, and training. Take advantage of our excellent customer support and skilled solutions team.

Does CrossEngage offer an API?

To integrate channel-specific solutions, we use APIs or webhooks through which our platform communicates with the appropriate tools.

Does CrossEngage integrate with any other apps?

CrossEngage sits on top of your existing infrastructure as an overarching instance, enabling orchestration of all connected data sources and tools. We integrate your existing infrastructure and ensure future agility by allowing you to easily integrate new tools and channels.

Who are the main user groups of CrossEngage?

Our customers include companies from various industries and with different business models. The spectrum ranges from e-commerce to mobility and travel to the insurance industry. They are all united by the desire to expand their customer relationships in order to grow profitably in the long term. Companies such as Deutsche Bahn, FOND OF, Peek & Cloppenburg, Scout 24 and Depot already rely on CrossEngage.

What is CrossEngage generally used for?

Our Customer Data and Prediction SaaS Platform is the right solution for you if you want to strengthen your customer loyalty, increase profitability, and win new customers more efficiently. Our solution offers all you need to get started with value-based customer engagement and beyond. From first-party customer data collection to no-code predictive modeling, audience building, and smart data activation: We’ve got you covered.

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