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What is ChurnZero?

ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn, expand accounts, increase adoption, and optimize the customer experience.

ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

ChurnZero Features:

  • Data: Understand how your customers are using your products and services in real-time.
  • Health Scores: Assess a customer's likelihood to renew with customer health ratings and scores.
  • Automation: Automate tasks and communications based on customers' engagement metrics.
  • Alerts: Proactively stay on top of changes to an account or contact with real-time notifications.
  • Segmentation: Segment your customers based on attributes or behaviors to prioritize efforts.
  • Engagement: Connect with your customers with in-app announcements as they are engaged.
  • Net Promoter Score: Gauge customers loyalty with built-in NPS surveying and reporting.
  • Customer Journeys: Map your customer's journey (on-boarding, product adoption, etc.) and track your accounts' progress to success with completion.
  • Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.

ChurnZero Awards

ChurnZero currently scores 92/100 in the Customer Service category. This is based on user satisfaction (94/100), press buzz (45/100), recent user trends (rising), and other relevant information on ChurnZero gathered from around the web.

The score for this software has declined over the past month. What is this?

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Customer Service Market Radar

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ChurnZero Product Overview

Languages Supported: English

Customer Service Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in November 2022.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


ChurnZero Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

ChurnZero FAQs

What is ChurnZero generally used for?

ChurnZero is used to fight customer churn.

Who are the main user groups of ChurnZero?

The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.

Does ChurnZero offer multi-user capability (e.g. teams)?

ChurnZero offers multi-user capabilities.

Does ChurnZero offer guides, tutorials and or customer support?

ChurnZero offers full on-boarding, training, product documentation, tutorials, a dedicated Customer Success Manager, and Customer Support.

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