Chargify Review

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Chargify Reviewed

Editors' Review by the Subscription Management Software Review Team

Chargify is a recurring billing and subscription management solution designed for Web 2.0 and SaaS companies, allowing them to easily launch new products, sign-up customers and manage subscriptions.

This web-based recurring billing, invoicing and subscription management platform is specifically tailored for subscription-based B2B SaaS companies and organizations. It helps eliminate or reduce potential billing bottlenecks by providing users with tools and features like revenue retention, offer management, analytics, recurring billing, third-party integration support and more. At the heart of the Chargify software is an advanced and powerful engine that drives more than 100,000 unique recurring billing scenarios right out of the box.

With Chargify, businesses can very easily and quickly launch new products and/or services with accurate billing, all without even having to write custom billing code. The tool also allows them to experiment with their pricing models in an effort to optimize their recurring revenue. The web-based platform goes beyond billing management, as it also helps manage the entire customer lifecycle.

With Chargify’s recurring billing platform at the center of the subscription process, SMBs should be able to provide better quality customer service, retain more customers, keep track of all the associated metrics and generate more revenue. All while eliminating the need—and therefore reducing overall—cost, for multiple third-party tools and customer solutions.

Chargify is arguably the premier revenue management solution that is specifically created for fast-growing B2B SaaS companies, be it small, midsize or a global enterprise. The brand is widely recognized around the world as the market leader when it comes to recurring billing and subscription management solutions. The web-based platform has a lot of features and capabilities, giving subscription businesses the power to create, optimize, adapt or modify offers (i.e. the right product combo, promotion, packaging, pricing, etc.) and manage change over time, all in an easier and more effective manner.

The platform’s real-time dashboard provides access to comprehensive customer insights, signups, cancellations and revenue data. Chargify also gives you and your team the ability to test out different subscription packages and freemium pricing models, which could help optimize your sales conversions and increase overall business revenue. Chargify’s business intelligence (BI) tools can help your team make data-driven decisions, empowering them to prioritize the most crucial aspects of the operation.

Chargify Features

The following are some of the features and the core areas of your recurring billing and subscription management process where Chargify can make a significant difference:

Subscription management

Chargify has a lot of features and tools that specifically address the management process of recurring plans and subscriptions. For instance, the software gives you the ability to specify or define the frequency of your billing, i.e. monthly, biweekly, annually, biennially, etc. as well as how much you want to charge in each different billing option. You may also want to provide your customers with tiered pricing and optional add-ons, as well as one-off charges.

With the subscription plans feature, you also have the option to charge your customers based on the products and/or service they use, referred to as on-demand and metered usage pricing. Through intelligent pricing, you can easily define your business rules and policies to smartly apply various pricing and discounts according to the customer’s profile and usage. A good example would be to offer discounts to customers with high-volume usage. In addition, you can offer free and discounted trial periods as well as incentivize customers with special promos and one-time offers.

If your products and/or services have setup or onboarding fees, you can configure the software so the cost can be passed on to the customers. You also have the option to offer pro-rated plans for partial usage of your products and/or services or simply charge all of your customers on a pre-determined date of every month.

Payments processing and management

Chargify gives you the option to charge any amount at a frequency that is ideal for both your company and the customers. With the web-based app, you can easily create various repeat prices, trial periods, one-off charges and setup fees. Accurate charging is made possible because Chargify can automatically add together all of the subscription costs, the availed add-ons, upgrades and extra features that the customer has purchased. This means your company should be compensated for the products and/or services you delivered more accurately and on time.

When it comes to accepting and processing payments, Chargify is designed to seamlessly integrate with some of the most widely used payment providers, giving you the ability to charge your customers via credit or debit cards, electronic checks (eCheck), ACH, PayPal and even offline payment methods. You can incentivize existing and potential customers by way of coupons and discount pricing. This function comes with automatic adjustments for discount periods and billing amounts.

Chargify is also fully capable of managing the tax collection process on your company’s behalf, this obviously includes the sales tax. The tool allows you to customize or define the taxes by province, state, country, by region or other geographical classifications. This feature is tailored to ensure your business is compliant with the tax laws in your area as well as other related regulatory standards.

Customer relationship features

Chargify facilitates customer relationship management (CRM) by providing customer communications solutions built into the platform itself. This addresses marketing, customer notes, statements and billing aspects. The web-based platform comes with a simple signup process, allowing you to onboard your customers more easily and efficiently. An automatic subscription management solution is available to help customers sign up, upgrade, downgrade and even leave their subscriptions plans, all without any manual labor on your side of the fence.

Referrals are very important when it comes to building a customer-base, so Chargify allows businesses to delve into referral marketing by giving them the option to offer incentives to existing customers who can get other people to sign-up via Chargify. They can offer one-off or recurring discount and coupon codes based on either fixed amounts or percentages.

Invoices and billing statements will automatically be emailed to your customers, so you and your team can focus on other more important aspects of the business. Additionally, you can setup customer reminders and retention emails with more incentives, like price discounts and freebies, to help manage and reduce churn.

Chargify UI

Chargify Benefits

There are a number of benefits that you can expect to experience once you implement Chargify into your subscription management process. A few great examples of such benefits are the platform’s ability to support a plethora of payment gateways, the ease-of-use and implementation, as well as the absence or lack of transactional or setup fees. These alone should be enough to warrant at least a closer look at the web-based platform to see exactly what it can do and how it can help your operation.

Businesses and organizations that use Chargify for their recurring billing and subscription services can have peace of mind in knowing that their operation is fully compliant with tax laws and regulatory standards and that their billing is consistent and accurate. This is all due to the platforms ability to seamlessly integrate and work with many of the top payment gateways currently available.

Users of Chargify can also create branded payment pages with the ability to accept and process payments more easily and efficiently. Chargify has an open API available for its customers, which can be integrated into their business websites as well.

Chargify does not require contracts, transaction fees or sign up fees to get started. Its main objective is to facilitate the recurring billing and subscription management process, helping to ease the typical challenges faced by most subscription-based companies. It leverages automation technology to manage the recurring billing and subscriptions, deal with declined payments or expired bills and send reminders and retention emails to a business’ registered customer-base.

Regardless of the size of your company, you will find that implementing and adopting this B2B SaaS solution is quite easy and convenient. You should also know that Chargify does not take a cut from your revenue as its monthly pricing structure is fixed. When it comes to customer support, the platform provides round-the-clock phone support for all of its users.

Chargify Pricing

Chargify has three main subscription plans and a custom quote-based package. The Essential plan is the lowest pricing tier, starting at $599/month, plus 0.9% of revenue on overages. This package includes up to 75k/month revenue threshold and is best suited for businesses with less than $2.4 million annual recurring revenue (ARR). The Standard plan is the middle tier package and it starts at $1,499/month, plus 0.7% of revenue on overages. The subscription plan has a customized revenue threshold and is ideal for businesses with ARR of anywhere between $2.4 million and $6 million.

The Specialized package is the highest tiered plan in the non-custom subscription options. It starts at $3,499/month, plus 0.5% of revenue on overages and like the Standard package, it also has a customized revenue threshold. Specialized is ideal for businesses with more than $6 million ARR. The Custom subscription is priced based on the company’s needs. Businesses interested in the custom subscription should contact the vendor directly for more details.

Conclusion

If you’re a subscription-based business or a B2B SaaS company that’s looking to manage your recurring billing and subscriptions more efficiently, you might want to check out Chargify. This web-based revenue management platform might just be the solution you’ve been waiting for. No matter the size of your business, Chargify can flex and scale to match your needs, resources and budget.

Subscription Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Subscription Management software for business. Published in November 2021.

This type of software helps businesses plan and manage subscriptions and collect recurring payments from customers. These products are often used to bill customers automatically, to send and manage invoices and to store customer information and payment data...

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