Chaport

What is Chaport?

Chaport is multi-channel live chat, chatbot, and knowledge base software designed to help companies engage with site visitors in real time, boost sales, and improve support.

Chaport is modern multi-channel live chat, chatbot, and knowledge base software for business. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world.

Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends.

The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder.

Key features:

Live chat: Talk to your website visitors in real time and make more sales.
Chatbots: Create a chatbot in minutes in a WYSIWYG chatbot editor. Let your bot answer common questions and qualify leads for you. Offer instant help 24/7, even when your team is offline.
Knowledge base + FAQ bot: Create a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget.
Multi-channel: Let your customers contact you via live chat, Facebook, Viber, and Telegram. Respond directly from Chaport.
Auto-invitations: Initiate more chats with your website visitors by sending automatic chat invitations based on specified rules.
Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time.
Typing insights: Read visitor messages even before they are sent and answer faster.
Group chats: Transfer a chat to a colleague, join a group chat, or view other operators’ chats in real time.
Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.
Custom fields: Create additional fields to collect and store any customer data.
Visitor behavior: View the pages your visitors are browsing on your website directly in the live chat in real time.
Applications: Use mobile apps for Android and iOS, desktop apps for Windows and MacOS, web-app for all browsers to chat with your customers wherever you are.
Integrations and API: Use JavaScript & REST APIs to integrate Chaport with your website and third-party apps more closely or connect Chaport to 3,000+ apps via Zapier.
And much more...

Compare Chaport

Chaport Awards

Chaport currently scores 89/100 in the Customer Chat category. This is based on user satisfaction (96/100), press buzz (42/100), recent user trends (falling), and other relevant information on Chaport gathered from around the web.

The score for this software has improved over the past month. What is this?

www.chaport.com

Customer Chat Market Radar

Chaport Product Overview

Live chat: Talk to your website visitors in real time and make more sales.
Chatbots: Let your bot answer common questions and qualify leads for you. Offer instant help 24/7.
Multi-channel: Let your customers contact you via live chat, Facebook, Viber, Telegram. Respond directly from Chaport.
Auto-invitations: Send automatic chat invitations to visitors based on specified rules.
Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.
Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time.
Typing insights: Read visitor messages even before they are sent, and answer faster.
Integrations & API: Integrate Chaport with third-party apps.
Knowledge base + FAQ bot: Create a knowledge base and offer self-service to your customers. Activate an FAQ Bot to automatically suggest articles in the chat widget.
Apps: Mobile apps for Android and iOS, desktop apps for Windows and MacOS, and a web-app for all browsers.

Languages Supported: Russian, English, German, French, Spanish, Portuguese, Italian, Dutch, Greek, Estonian, Latvian, Turkish, Indonesian, Vietnamese, Chinese, Ukrainian, Swedish, Lithuanian, Norwegian, Serbian, Slovak, Finnish, Japanese, Romanian, Hungarian, Polish, Slovenian, Welsh

Customer Chat Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in June 2023.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf

Chaport Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Chaport Pricing

Chaport Pricing Plans

Free

Free

2 operators
Unlimited chats
Unlimited websites
60-day chat history
Basic widget customization
Web, desktop & mobile apps
SSL encryption
GDPR compliance
Mobile-friendly chat widget
Multilingual chat widget
Operator photos
Email request
Offline messages
Notifications
Brief visitor info
Visitor info editing
Chat deletion and export
Operator roles
Basic reports
Chat & email support

Pro

$19.00
per month (4 operators included)

Everything in Free plus:
Unlimited chat history
Auto-invitations
Facebook, Viber, Telegram, etc.
Advanced widget customization
Pre-chat form
Saved replies
REST & JavaScript API
Group chats
File sending
Emoji
Read receipts
Message editing and deletion
Detailed visitor info
Visitor behavior
Visitor notes
Chat transfer
Search
Typing insights
Visitor ban
Working hours
Status auto-toggle
Automatic closing of answered chats
Chat transcript to email
Supervision
Automatic transfer of unanswered chats
Google Analytics reports
Prioritized technical support

Unlimited

$75.00
per month (unlimited operators)

Everything in Pro plus:
Custom bots (1000 bot chats / month per operator)
Knowledge base + FAQ bot
Custom fields
Chat ratings
Bot chats reports
Working time reports
On-demand reports
Zapier integration
Automatic operator assignments

Plans starting from: $19.00/month Credit card required: No

Chaport FAQs

Does Chaport offer an API?

Chaport provides API on all paid plans.

What is Chaport generally used for?

It is generally used for increasing sales and providing live chat customer support.

What platforms does Chaport support?

Chaport supports all the platforms, be it iOS, Android, Web, Windows, or Mac.

Does Chaport offer guides, tutorials and or customer support?

Chaport has a Knowledge Base and provides online support via live chat.

What are some applications Chaport is commonly used in tandem with?

You can connect Chaport with 3,000+ apps using Zapier (no programming skills required).

Does Chaport integrate with any other apps?

You can integrate Chaport with other apps and services using API or Zapier.

Does Chaport offer multi-user capability (e.g. teams)?

Chaport allows you to add an unlimited number of operators. It is also possible to join another operator's chat or assign a conversation to another operator.