BotPenguin

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What is BotPenguin?

BotPenguin is a SaaS solution that uses AI-powered techniques to create a no-code chatbot. We deliver omnichannel customer engagement solutions at near zero-cost.

Are you looking for ways to improve your customer service and increase sales? BotPenguin is the perfect solution! Our AI-powered Botpenguin Chatbot maker can help you create a Chatbot by Botpenguin for your business with no coding required. With our omnichannel chat interface, your Chatbot by Botpenguin will be able to communicate with your customers across all platforms, including WhatsApp, Telegram, Messenger, and Instagram. Plus, our integrated system makes it easy to manage your Chatbot by Botpenguin and track its performance. BotPenguin is an all-in-one customer service platform that will take care of your customers' needs around the clock. So why wait?

Looking for a powerful and easy to use chatbot builder? Look no further than BotPenguin! Our AI-powered chatbot builder makes it easy to create and deploy chatbots without any coding required. BotPenguin chatbots can answer customer queries, get leads, and provide customer support around the clock – all at a fraction of the cost of traditional customer service. Plus, you can manage it all through our easy-to-use, integrated system.
WhatsApp Automation with Chatbot by Botpenguin to improve eCommerce and customer service experience and push Broadcast advertisements.

WhatsApp is a widely used messaging app with over 1.5 billion active users. eCommerce businesses can use WhatsApp automation with Chatbot by Botpenguin to improve the customer service experience and push broadcast advertisements.

The e-commerce sector will only grow in the coming years, and, to succeed, online sellers need to make the most out of their available opportunities and the technology available to them. Automating certain processes can help retailers ensure they get the best results and increase the customer satisfaction.

Chatbot by Botpenguin can help e-commerce merchants get rid of some aspects of their job that they find boring, freeing up time to concentrate on other aspects of the business.

At times we get lost or confused with customer service and eCommerce process. Whatever is your customer care process, Chatbot by Botpenguin can assist you in improving your customer experience. Bots can guide your customers with help of rich content such as FAQ, e-commerce product details, and tutorials.



BotPenguin Awards


BotPenguin currently scores 85/100 in the Customer Chat category. This is based on user satisfaction (100/100), press buzz (45/100), recent user trends (rising), and other relevant information on BotPenguin gathered from around the web.

The score for this software has declined over the past month. What is this?
botpenguin.com

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Customer Chat Market Radar

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BotPenguin Product Overview


Languages Supported: English

Customer Chat Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in May 2024.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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BotPenguin Features

  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

BotPenguin FAQs

Does BotPenguin offer guides, tutorials and or customer support?

Yes

Does BotPenguin integrate with any other apps?

We can do any custom Integration with Native API

What are some applications BotPenguin is commonly used in tandem with?

All Crm we can do any custom Integration with Native API

Does BotPenguin offer multi-user capability (e.g. teams)?

Yes

Who are the main user groups of BotPenguin?

E-Commerce
Vehicle Rentals
Real Estate
Logistics
On-Demand Industry
Travel Agencies
Event Planners
Insurance
Healthcare
Maintenance services
Shuttles

Does BotPenguin offer an API?

We can do any custom Integration with Native API

What platforms does BotPenguin support?

Web

What is BotPenguin generally used for?

Answer queries, Generate leads, Book appointments, BotPenguin, a chatbot for website is there to take your business to new heights.

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BotPenguin Alternatives

BotPenguin Alternatives & Competitors

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BotPenguin User Reviews

Average User Rating:
5.0/5 based on 14 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated BotPenguin over time. It shows how existing users see BotPenguin with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.8/10
Arrow Left Recent Older Arrow Left
Usefulness
9.8/10
Ease of use
9.8/10
Value for money
9.8/10
Customer service
9.8/10
User profile picture

"Development of AI for Asset & Wealth Management Firm"


What do you like about BotPenguin?

The team at BotPenguin contributed knowledge not just about using Generative AI but also about how these technologies may be customized to meet our needs in the asset and wealth management industry. It was amazing how well they could convert difficult technical ideas into workable, approachable solutions. Furthermore, the team at BotPenguin shown a remarkable capacity for creative problem-solving, as demonstrated by their approach to challenging project specifications.

A team that combines this degree of advanced technical expertise with a thorough comprehension of the client's business is uncommon. They genuinely cared about our goals and frequently went above and above to make sure the finished product lived up to our expectations. Our cooperation with BotPenguin was a genuinely exceptional and fulfilling experience because of their client-focused approach and technological expertise.

What do you dislike about BotPenguin?

I love everything about them starting from their skills, communication and so on. I didn't dislike anything about them

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"SEO Support for Manufacturers of Electronics"


What do you like about BotPenguin?

Their capacity to assist us get beyond mental obstacles quickly and efficiently is what most impresses me. Given that we are a startup and they are an established company, they have been able to complete duties on time.

Their efficiency has motivated our staff to learn from them and accomplish our share of the work. They have assisted us in concentrating on the appropriate things rather than those that are ultimately inconsequential. They are able to provide an extremely valuable service for the cost because of their extensive knowledge and proficiency in SEO.

What do you dislike about BotPenguin?

I don't have any grievances. Expressing a broader perspective, everything seems to be satisfactory.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

" Develop a healthcare anId you’re looking at a more long term project, Xfive can get the job donalytics platform with a strong focus on regulatory compliance, robust security, scalability, interoperability"


What do you like about BotPenguin?

Without a doubt, this is one of our company's greatest vendor partnerships to date. I can think of a few instances where they stick out. For example, the communication is superb. You will receive a response in the morning if you submit a question. They are also proficient at performing regularly. Everything is completed on schedule and on budget.

They also have excellent interpersonal skills. Our businesses have a higher level of team cohesiveness than one may anticipate. We take pleasure in dealing with them since they are real, morally upright people. They would most likely appear to an outsider as a full-time team rather than as an external team.

What do you dislike about BotPenguin?

They should broaden their selection of UI/UX, in my opinion. That has served as something of a difference for our website's customer base. Although it wouldn't be a deal killer for me, I would really want for them to own all aspects of the product. The only thought that enters my head is that. They should broaden their selection of UI/UX, in my opinion. That has served as something of a difference for our website's customer base. Although it wouldn't be a deal killer for me, I would really want for them to own all aspects of the product. The only thought that enters my head is that.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The best web app for physician comparison tool"


What do you like about BotPenguin?

They effortlessly integrate development and design. They assumed control and put our minds at rest. It was almost as if there was only one crew handling both facets. They performed it admirably.

What do you dislike about BotPenguin?

Nothing. Every team member actively participated and integrated seamlessly into our projects, contributing their skills and expertise to ensure a cohesive and collaborative work environment.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Revamping a Web Application for a Software Firm."


What do you like about BotPenguin?

What I most appreciate about working with Botpenguin is the feeling that we matter. We’re an important customer to them; they always understand our position and work with us to find good solutions together.

What do you dislike about BotPenguin?

The team should ensure that releases are clean and well-tested and that the release process is better. We’re still having some unnecessary release issues. From a company perspective, there’s nothing they need to improve; I’m quite satisfied with them

What have you been using it for and what problems did BotPenguin solve?

We acquired a company and product, and their software development team was below the standard in quality and delivery. The product included a mobile app for the field and a web app for office use. We needed a partner that could help us change the web app, and we decided to outsource development from Botpenguin

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Trustable chatbot service provider "


What do you like about BotPenguin?

service and features, I was impressed by the overall user experience. The conversational flow was natural and the response times were quick. I especially appreciated the helpful and informative responses.

What do you dislike about BotPenguin?

nothing till now Overall, I'm excited to see where Botpenguin goes from here and I look forward to future updates and improvements. Keep up the great work!

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"BotPenguin"


What do you like about BotPenguin?

The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available.

What do you dislike about BotPenguin?

The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available.

What have you been using it for and what problems did BotPenguin solve?

BotPenguin is one of the most up and coming AI Chatbot makers. This platform generates free Chatbots for Live Chat, Websites, Facebook Messenger, WhatsApp, and other social media platforms like Telegram. It is an easy to use ChatBot plugin for your WordPress website that requires no coding.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Highly Recommended"


What do you like about BotPenguin?

BotPenguin is an excellent chatbot platform that simplifies the process of creating and deploying chatbots for businesses. Its user-friendly interface, pre-built templates, and advanced features such as natural language processing and third-party integrations make it an ideal choice for enhancing customer service and marketing efforts. Overall, BotPenguin is a reliable and efficient tool for businesses looking to improve their operations and customer experience.

What do you dislike about BotPenguin?

BotPenguin is an excellent chatbot platform that simplifies the process of creating and deploying chatbots for businesses. Its user-friendly interface, pre-built templates, and advanced features such as natural language processing and third-party integrations make it an ideal choice for enhancing customer service and marketing efforts. Overall, BotPenguin is a reliable and efficient tool for businesses looking to improve their operations and customer experience.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Streamline Your Customer Engagement with Botpenguin's User-Friendly Chatbot Platform"


What do you like about BotPenguin?

Botpenguin is an excellent platform for businesses looking to build and deploy chatbots. Its user-friendly interface, pre-built templates, and advanced analytics make it a must-try for businesses seeking to improve their customer engagement.

What do you dislike about BotPenguin?

Botpenguin is an excellent platform for businesses looking to build and deploy chatbots. Its user-friendly interface, pre-built templates, and advanced analytics make it a must-try for businesses seeking to improve their customer engagement.

What have you been using it for and what problems did BotPenguin solve?

Botpenguin is an excellent platform for businesses looking to build and deploy chatbots. Its user-friendly interface, pre-built templates, and advanced analytics make it a must-try for businesses seeking to improve their customer engagement.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Review"


What do you like about BotPenguin?

I was looking for a solution to handle our customer service inquiries, and BotPenguin has exceeded my expectations. Their chatbots are quick and efficient, and they're available 24/7.

What do you dislike about BotPenguin?

Nothing i dislike about botpenguin because they help me with my customer relationship management.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"We are heavy users of BotPenguin and super happy with this... best we found for us. "


What do you like about BotPenguin?

BotPenguin highly recommended. Great product with really great tech service. Used across our apps
B2B customer service and product feature available.

What do you dislike about BotPenguin?

I like everything and can't fault anything really. Just the UI can be improved I think.

What have you been using it for and what problems did BotPenguin solve?

We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product.

Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services like ChatFuel but this best we found to hand.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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