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What is BotPenguin?

AI-powered chatbot platform, enables you to quickly & easily build incredible chatbots to communicate & engage your customers on website, messengers, email & other platforms.

You can’t cater your customers 24×7 but BotPenguin can!

Generating leads, answering queries, Booking appointments. BotPenguin, a chatbot for websites, is there to take your business to new heights.

BotPenguin is an AI-powered chatbot platform that enables you to quickly and easily build incredible chatbots to communicate and engage your customers on the website, Facebook messenger and other platforms.

Chatbot development: You are losing 40% of customers by not implementing a chatbot for your website.

What we offer

Pick one that suits you!

  • Lead Generation Bot
    Don’t let anyone leave your website without leaving their details for your sales team.

  • Answer Bot
    Let your bot handle the frequently asked questions.

  • Assistant Bot
    Customer service chatbot for website that schedules meetings for you and sends you reminders and notifications.

  • Order Booking Bot
    Let BotPenguin handle your sales counter.

Key Features

  • Natural Language Processing
  • Zero Development Time
  • Zero Setup Cost
  • Conversational UI
  • Deep Analytics
  • Easy to Integrate

Why Your Business needs a chatbot

  • 24×7 Availability
    BotPenguin doesn’t sleep, its there at your service 24×7.

  • No Human Errors
    BotPenguin does not make mistakes while recording data.

  • Zero Waiting Time
    Don’t let your customers change their mind, take their info/order then and there.

  • Higher Conversion Rate
    According to our existing clients, their conversion rate increased 300%-500% by implementing a chatbot.

  • Automation
    BotPenguin gets leads transferred to your CRM.

  • Integrations
    Quick and easy integrations with chatbot services to enable productive dialogues.

BotPenguin Awards

BotPenguin currently scores 80/100 in the Customer Service category. This is based on user satisfaction (100/100), press buzz (41/100), recent user trends (falling), and other relevant information on BotPenguin gathered from around the web.

The score for this software has declined over the past month. What is this?
  • BotPenguin

Customer Service Market Radar

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BotPenguin Product Overview

Languages Supported: English

Customer Service Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in January 2022.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...


BotPenguin Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

BotPenguin FAQs

What is BotPenguin generally used for?

Answer queries, Generate leads, Book appointments, BotPenguin, a chatbot for website is there to take your business to new heights.

Who are the main user groups of BotPenguin?

Answer queries, Generate leads, Book appointments, BotPenguin, a chatbot for website is there to take your business to new heights.

BotPenguin User Reviews

Average User Rating:
5.0/5 based on 3 user ratings.
Your Rating:
User profile picture

"We are heavy users of BotPenguin and super happy with this... best we found for us. "

What do you like about BotPenguin?

BotPenguin highly recommended. Great product with really great tech service. Used across our apps
B2B customer service and product feature available.

What do you dislike about BotPenguin?

I like everything and can't fault anything really. Just the UI can be improved I think.

What have you been using it for and what problems did BotPenguin solve?

We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product.

Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services like ChatFuel but this best we found to hand.

Ease of use
Value for money
Customer service
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